Cheeky bugger....

[Dave1982]

I know "cheeky bugger" is an atypical thing for an American to say, but it's the most appropriate description for this guy.

Where I'm covering today we have a support ticket queue with the Help Desk for any service calls that we are responsible for.

One of the Help Desk guys emailed us to say we had a Priority 1 (highest priority) ticket. However, despite refreshing the queue several times it did not show up. I manually entered the ticket number he had emailed and discover that it had indeed not been assigned to us. I emailed him back to ask him to reassign the ticket (can view but not take action on tickets that aren't assigned to us).

Two minutes later he responded "it shows as assigned to you on my screen. It's the 4th of 5 tickets."

I refreshed the queue again and there it was. His response made it sound like it'd been there the whole time, but he'd forgotten that every time anyone modifies a ticket it's very clearly date and time stamped. Right there on the ticket "Last Modified by [cheeky bugger] at 9:44:21 AM." His email response came in at 9:45, less than a minute after he ACTUALLY assigned the ticket.

Cheeky bugger....

[sms001]

ahh - a cocky chap was he? Odd that people forget what is time-stamped in the world. I've had people argue about door entry logs, computer access times, e-mails, etc. Dude, seriously? I'M LOOKING AT THE TIME RIGHT NOW.

[roguesqd]

I have had them argue with video tape

[EricKei]

Roguesqd -- but of course...If NCIS, CSI, McGyver, and similar shows have taught us anything, all forms of video surveillance can be easily faked (often with Polaroids), or altered after the fact. Commonly by using computers that appear to be running either MS-DOS (in the 2010's...) or 70's-era video games ~_~