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Greetings, fellow punching bags....
Hi! I'm Dennis. I live in Buffalo, NY and I was recently introduced to the site by some friends I met in a Casino.
....you can obviously tell that there's some history there. I'll let that go for now.
I've done call center work since I started fulltime employment in 1998. I've worked for AT&T, CellularOne, Cingular Wireless, Adelphia, and a bevy of other companies. I've done Sales, Customer Service, Tier I and Tier III Technical Support.
I am currently a customer service supervisor for a company that sells DishNetwork service (edit: you will note that I did not say that I work FOR DishNetwork, I work for a company that SELLS it. Big difference). However, I am not the kind of supervisor that actually supervises agents; everyone on our 8-person customer service team is - technically - a supervisor. We review calls, answer questions, reschedule install dates, and allow people to yell at us repeatedly.
I've dealt with oceans of stupidity in my day. Most commonly these days, the problem people that I run into are because of my phone voice. Believe me when I say this, for I mean it true: I HAVE THE MOST PERFECT PHONE VOICE IMAGINABLE. When I use an intro asking for peoples' phone numbers, they DIAL them at me. People are constantly confusing me with the automated phone service.
I am certain that I am going to have ALOT of fun here. As an offering, I give to you, my new friends, the beginning of a true transcript of a call I had about two months ago. I hope you enjoy it, and hope to see you around.
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ME: Thank you for holding. My name is Dennis; how can I help you today?
CUST: Well, I would like to talk to someone not an automated machine.
ME: Ma'am, I said my name is Dennis. Do you have a question?
CUST: Mm-hmm.
ME: …..are you going to tell me what your question is?
CUST: Nn-nn. I want to talk to a live advisor.
ME: Ma'am, I said my name is Dennis!
CUST: SIR, I said I wanna talk to a live advisor.
ME: I AM a live person!
CUST: No, this is a machine.
ME (amused): HA HA HA HA HA ha-ha-ha! I'm not a machine! I am Dennis!
CUST: Oh, OK then….
ME (amused): What do I have to do to actually convince you that I'm human?
CUST: uhh……
ME: What was your question?
CUST: heh heh…I don't know, I'm sorry, I thought it was a laughing machine or something...
ME: ….
....you can obviously tell that there's some history there. I'll let that go for now.
I've done call center work since I started fulltime employment in 1998. I've worked for AT&T, CellularOne, Cingular Wireless, Adelphia, and a bevy of other companies. I've done Sales, Customer Service, Tier I and Tier III Technical Support.
I am currently a customer service supervisor for a company that sells DishNetwork service (edit: you will note that I did not say that I work FOR DishNetwork, I work for a company that SELLS it. Big difference). However, I am not the kind of supervisor that actually supervises agents; everyone on our 8-person customer service team is - technically - a supervisor. We review calls, answer questions, reschedule install dates, and allow people to yell at us repeatedly.
I've dealt with oceans of stupidity in my day. Most commonly these days, the problem people that I run into are because of my phone voice. Believe me when I say this, for I mean it true: I HAVE THE MOST PERFECT PHONE VOICE IMAGINABLE. When I use an intro asking for peoples' phone numbers, they DIAL them at me. People are constantly confusing me with the automated phone service.
I am certain that I am going to have ALOT of fun here. As an offering, I give to you, my new friends, the beginning of a true transcript of a call I had about two months ago. I hope you enjoy it, and hope to see you around.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
ME: Thank you for holding. My name is Dennis; how can I help you today?
CUST: Well, I would like to talk to someone not an automated machine.
ME: Ma'am, I said my name is Dennis. Do you have a question?
CUST: Mm-hmm.
ME: …..are you going to tell me what your question is?
CUST: Nn-nn. I want to talk to a live advisor.
ME: Ma'am, I said my name is Dennis!
CUST: SIR, I said I wanna talk to a live advisor.
ME: I AM a live person!
CUST: No, this is a machine.
ME (amused): HA HA HA HA HA ha-ha-ha! I'm not a machine! I am Dennis!
CUST: Oh, OK then….
ME (amused): What do I have to do to actually convince you that I'm human?
CUST: uhh……
ME: What was your question?
CUST: heh heh…I don't know, I'm sorry, I thought it was a laughing machine or something...
ME: ….