I work in a call center for a certain jewelry and loose gemstones channel. It's almost the same as retail I've worked person to person for over 33 yrs. but I can HANG UP ON YOU!!! YAYYY!!! It's called the "RLS" button..'excuse me, I'll be happy to transfer you to the the R.L.S. Dep't. Have a good day!' We get angry, unreasonable, perverted, unprepared, etc. customers..and YES! THEY SUCK!