We're sort of famous!

[Andara Bledin]

It amazes me about all the complaints over foreign based call centers. If all call centers were based in the US (or your country of origin) do these customers understand that their services would probably cost about 10% more?

Then they'd be calling to complain about that too.

Oh, it doesn't amaze me about foreign call center complaints.

I have much too often had to deal with off-shore call centers where the people answering the phones not only had incredibly thick accents, but their grasp of English was marginal, at best, and they were incapable of actually understanding anything that did not fit the script they were using.

When a call that should take no more than 15 minutes takes 2 hours, I think you have every right to be incredibly irritated or downright pissed.

^-.-^

[Luna]

It amazes me about all the complaints over foreign based call centers. If all call centers were based in the US (or your country of origin) do these customers understand that their services would probably cost about 10% more?

Then they'd be calling to complain about that too.

[ForestDragon]

No, no, you're going about it all wrong!

*Pulls out a sniper rifle, climbs a tower, and waits for SCs*

Much more efficient.

It might be more efficient, but it lacks a certain...pirattitude.

[karma_gypsy]

We weren't famous before the article?

We'll, waaaay back when, when I joined the first time round (this was years and years ago - before the site even had a forum, I believe). I didn't find the site by word-of-mouth or even through a search engine. It was mentioned in a blurb, either an ad or an article. Either way, it was through media. I decided to check it out, and was amazed at the stories that were on the site, I even submitted a couple of stories myself (nothing spectactular), but doubt they got posted . . .

[cpc]

That article is how I found y'all. Great article, and I really appreciated your contributions, as they were right on the money!

Same here. Great site, btw!

Srry Rapscallion for the email about the confirmation, I was able to reset the password and entered with no problems.

tim

[ShortTemperHatesStupidity]

That article is how I found y'all. Great article, and I really appreciated your contributions, as they were right on the money!

Ditto. Actually, my intro mentioned the article before I found this thread...

Definitely agree with myswtghst

[Rapscallion]

I put up a comment at the end of the article that hasn't been approved - I made sure that Barefootgirl and Spiffy were credited for their help, but it's not gone up yet.

Rapscallion

[HYHYBT]

What bothers me more was that at the bottom it says all comments are read and approved before they're displayed! So someone, somewhere at that site thinks that's a remotely acceptable post...

If I remember rightly (and even if I do, it may well have been chance) this site doesn't do well after publicity. For example, shortly after the Smart Money article (end of 2002 or so) the site was hacked, and I believe at least two others were shortly after some sort of outside publicity but can't remember when or what at this point. Probably coincidence...

[AFpheonix]

It's interesting seeing all the people complaining about foreign call centers. Maybe I'm just lucky, but I have never had to be routed to one. Perhaps it's because I call at a decent time of day?

Thing 2, people on both sides are so busy generalizing that "every" CSR or "every" customer is mean or rude, they fail to see that about 95% of the time, things go smoothly with the other party. Honestly. It's really rare that I get a bad CSR on anything, (it happens occasionally, though, and I can minimize it by behaving myself), and the vast majority of my customers are great.

The old turd that wrote a letter completely in caps complaining that he doesn't speak "dothead or spanish or slanteyed" needs to be taken out and shot.

[Greenday]

Bring 'em on!! Bring 'em all on!!

*loads both pistols with shrapnel*

I'll cover all of ya...YAHARR!!

*Stands guard dilligently & awaits the assault of SC types*

No, no, you're going about it all wrong!

*Pulls out a sniper rifle, climbs a tower, and waits for SCs*

Much more efficient.

I like how some people think we hate all customers. Not true at all. We just hate the complete and utter morons that we do sometimes deal with.

[yahurd]

We weren't famous before the article?

I liked these points: 7: <snip>, 8: <snip>, 9: <snip>

yes i must agree that everyone on earth should read that

[CrazedClerk]

This site rules!

I'm so glad a friend told me about this place, it's one of my favourite stops on the superhighway now.

[Rapscallion]

The site never used to get that much, since as far as I'm aware it's been worked on a common-sense basis. I've had one through the 'contact admin' form claiming that the Vinegar Boy saga was cobblers, but I ignored it with the lack of literacy involved. Other than that, I can't remember anything.

Rapscallion

[Antisocial_Worker]

You know, speaking of an assault by SC types, has this latest incarnation of the site been getting hatemail the way the last ones did? If so, I wouldn't ask that it be posted the way it used to be, but those nasty letters were always a kick to read.

[Lace Neil Singer]

[Consider seeing a therapist if you find yourself screaming at a powerless representative.

This could also be applied to shop jobs. Just substitute "rep" for "cashier."