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So, this could go in a large number of places, but I put it here because it's mostly a story about me screwing up and being 'chummy' with the wrong customer.
Customer comes through my line today, and doesn't get off her cell phone once.
She leaves.
Next customer, I say, "Thank you for not being on your cell phone throughout the transaction." Plus some other stuff that I forget.
Customer #2 calls back to store once she got home, and complains about me "having complained to her each of the last 'nine' times she's been in the store, from that cell phone while checking out complaint to me complaining that management was discriminating against me for having had a stroke.
SM pulls me into the office, along with MOD who needs to learn to relax, and lets me know about the complaint.
Oh, shit I think, as I remember saying that. Then, the complaint about management discriminating against me for the disability, and I go, "Uh, what?"
SM tells me, if I have a problem with management, to bring it up with management, not customers.
SM, the only thing I've ever told customers I hate about management, I'd have to go to the District Manager to talk about. I know your thoughts on it already.
SM then tells me coworker Who needs to change her availability told him I creep her out.
Uh... okay... what am I doing that creeps her out? I don't leer, I don't shadow her, hell, I only talk to her when she asks me a question. Not to mention, our schedules, when we work together, only overlap by an hour usually.
SM also tells me he told her just to avoid me.
Yes, cause that'll solve it all, won't it? Ignore the problem until it goes away.
SM also tells me, it's my first complaint (from a customer), really, so, he just wanted to let me know. And the lady who complained said the last time she'd been in, I was wearing black nail polish.
Okay, I've never worn black polish to this job, and the closest I came, I haven't worn in months now, which shows how often she comes in.
I freely admit to the cell phone comment, and FES S, when I told her what they wanted to talk to me about, said, "I heard it too," to which I said, "I never said I didn't say it."
Customer comes through my line today, and doesn't get off her cell phone once.
She leaves.
Next customer, I say, "Thank you for not being on your cell phone throughout the transaction." Plus some other stuff that I forget.
Customer #2 calls back to store once she got home, and complains about me "having complained to her each of the last 'nine' times she's been in the store, from that cell phone while checking out complaint to me complaining that management was discriminating against me for having had a stroke.
SM pulls me into the office, along with MOD who needs to learn to relax, and lets me know about the complaint.
Oh, shit I think, as I remember saying that. Then, the complaint about management discriminating against me for the disability, and I go, "Uh, what?"
SM tells me, if I have a problem with management, to bring it up with management, not customers.
SM, the only thing I've ever told customers I hate about management, I'd have to go to the District Manager to talk about. I know your thoughts on it already.
SM then tells me coworker Who needs to change her availability told him I creep her out.
Uh... okay... what am I doing that creeps her out? I don't leer, I don't shadow her, hell, I only talk to her when she asks me a question. Not to mention, our schedules, when we work together, only overlap by an hour usually.
SM also tells me he told her just to avoid me.
Yes, cause that'll solve it all, won't it? Ignore the problem until it goes away.
SM also tells me, it's my first complaint (from a customer), really, so, he just wanted to let me know. And the lady who complained said the last time she'd been in, I was wearing black nail polish.
Okay, I've never worn black polish to this job, and the closest I came, I haven't worn in months now, which shows how often she comes in.
I freely admit to the cell phone comment, and FES S, when I told her what they wanted to talk to me about, said, "I heard it too," to which I said, "I never said I didn't say it."