Erm, not on her porch?

[MaggieTheCat]

It's hard to say if I was sucky. When the csr offered to reship the order, I was a little hesitant because I didn't want to be charged twice. After she explained that I would not be, I thought it was a satisfying solution.

I'm not sure what FedEx's solution will be but if ends up being monetary compensation, I think it should be payed to the online company to cover the cost of a 2nd order.

That's exactly how the company I worked for handled situations like this. FedEx wouldn't comp the customer anything, since we didn't charge the customer anything (including shipping costs) for re-shipping the order. Then we would open a claim with FedEx to find out what happened with the original order. If we could find the first order (like if it had been delivered to a wrong address) we would get it back. If not, then FedEx I think comped us something for the loss of merchandise.

Glad the company you ordered from had a policy like that, it makes it a lot easier for the customer than having to deal with the shipping company directly.

[the lawsmeister]

Not as foolproof as you might think - where I work the building is staffed 24hrs a day. There is never a moment when there isn't someone working there. However one delivery company decided they couldn't find it and another decided that there wasn't anyone in the building at 11:30hrs one day.

To those of you who know what I do you'll know what a crock of steaming shit this is - and those who don't, well take a guess!

Sounds like exactly what happened to my friend last week Crazylegs.
I shipped a bunch of stuff to her and it didn't show when it was supposed to so she called the courier to ask for an ETA.
Courier service says they attempted delivery that morning but no-one was home.
Rather odd thing to say as the delivery address is her work place which is a major hotel located next to the international airport in a capital city. Someone is "home" 24/7.

[Mr Hero]

I called FedEx before I called the company I ordered from to see if there was any update on my claim status. I didn't have any new info so I followed the advice of one of the posters here and called the online company. They're resending my order at no additional cost and if FedEx doesn't fuck up again, it'll be there tomorrow.

It's hard to say if I was sucky. When the csr offered to reship the order, I was a little hesitant because I didn't want to be charged twice. After she explained that I would not be, I thought it was a satisfying solution.

I'm not sure what FedEx's solution will be but if ends up being monetary compensation, I think it should be payed to the online company to cover the cost of a 2nd order.

[Mr Hero]

Sunday morning a received an email from the online company asking me to take a survey. I hope I wasn't sucky, but I had to give them low marks since my friend still did not get the delivery. I'm not sure whose fault it is, but I hope they take these surveys seriously and help figure out what happened.

[PepperElf]

and sometimes they just leave the package at the door
even when they're legally suppose to get a signature
like when my boyfriend had 2 bottles of wine delivered to me. package was just left on the doorstep.

ironically however, i did have to sign for the package containing beer bottle openers...

[Andara Bledin]

In the mail order business in the US, the FTC has decreed that it is the responsibility of the seller to get the package to the door of the buyer (which is why eBay & PayPal are set up the way they are), regardless of method used.

Unfortunately, to the door is as much as they are required to do, so if a package is delivered without a signature required, and a neighbor or some local mooch makes off with it (or the driver absconds with it and lies), then you're legally SOL as far as legal recompense with the seller.

Any seller worth their salt, however, will generally take it up with the shipping company and side with the buyer's claim of non-reciept if there isn't a valid signature. But they are not required to as long as the shipping company claims delivery.

FOB (Freight on Board) Origin usually doesn't come into play with mail order retailers, and is mostly relegated to business to business transactions.

@ Csquared
The reason the shipping company didn't do anything for you is because you are not their client; the company you purchased the good from is. The seller would have had to initiate the claim, but obviously that seller was a complete and utter douche and it's kind of them to make sure you don't ever make the mistake of buying from them again.

^-.-^

[csquared]

Most companies that are shipping using FedEx and UPS are shipping FOB Origin. That means that you take ownership when the package is handed to the shipping company. If anything happens in transit, it is between you and the shipper. They seller has no legal responsibility.

I had a an order that was never delivered. Forgot if it was UPS or FedEx. They claimed that they delivered it (no signature). Refused to do anything. We contacted the seller. They wouldn't take responsibility. Contacted Visa as the purchase was covered by their lost/damaged coverage. Visa apparently refused to pay the seller. Now we have been banned by the seller. No big loss there.

On another occasion, The Wife ordered several books. The neighbor's dog carried the box into the front yard, chewed it open and left everything in the rain. The Wife called the company and asked if they could pull up the order and duplicate it (to make sure all the items were correct). They asked why and she explained about the dog. They shipped a new set no charge. Many orders have been placed with them since.

[Andara Bledin]

The only place that has ever not shown up at my work when it was time to make a delivery was USPS. Because our local office is staffed mostly by complete idiots who don't want to be arsed to actually do their jobs.

The company I work for has a PO Box, which is (in the contract) supposed to have all mail in it by 10:00 am. We're happy if we get all mail in it by the next day. Or, hell, if they get the mail in the right box. Although they haven't had as much of that screw up as they used to.

I once watched a USPS driver pull up to the wrong side of the building, cruise by, slowly, then take off. I called shipping to make sure they didn't pull in, then told him to call up the PO to bitch about their driver being an idiot. They guy came back about half an hour later, and was pissed that he had to actually do his job. He wouldn't have had to come out, then, at all, if he'd come out when he was actually scheduled, which was two hours earlier.

We won't even mail checks from that office, because we've had things take upwards of a month to reach their destinations.

^-.-^

[crazylegs]

And this is why I prefer to have all of my packages delivered to my workplace, or rquiring a signature, or failing that, to be held at the local depot for pickup.

Not as foolproof as you might think - where I work the building is staffed 24hrs a day. There is never a moment when there isn't someone working there. However one delivery company decided they couldn't find it and another decided that there wasn't anyone in the building at 11:30hrs one day.

To those of you who know what I do you'll know what a crock of steaming shit this is - and those who don't, well take a guess!

[Gawdzillers]

When my mom was in the hospital, the delivery people would leave packages on the front porch, when they had usually been leaving them at the garage door.

After a week, I just happen to look out my window, and there is a good-sized stack of packages waiting for me.

[Mr Hero]

Regarding refunds or re-shipments, I don't know how it will work for whatever company you ordered from, but the way we handled it was that if FedEx damaged or failed to deliver a package, we would re-ship it for the customer, and then deal with FedEx internally to get our money back, so the customer wouldn't have the hassle of trying to get money back from FedEx. If it gets to this point in a day or two, call the company you ordered from and ask what their policy in this situation is.

Thanks I'll do that. If I can't find out on Monday what the driver did with my friend's package, I'm calling the original place up to find out their policy. I'm ticked because she should have gotten it on the 26th and she woudl have if the package was where FedEx said it was left. That day was a 7 month anniversry that we had been friends (and only friends I'm afraid.)

[Andara Bledin]

And this is why I prefer to have all of my packages delivered to my workplace, or rquiring a signature, or failing that, to be held at the local depot for pickup.

The vast majority of the drivers I've encountered are golden, but there have always been a few that I wonder they made it past the interview process.

One particular time, I was expecting serveral packages from two different shipments, and one was coming UPS (2 parcels) and the other via FedEx. The UPS guy delivered one, but left a note that we weren't there for the 2nd. At least it was delivered the next day.

The FedEx guy, on the other hand, never even attempted to make the delivery and just left a note that it would have to be picked up, nevermind the fact that we'd been home with the door open for the last several days.

I called both centers to let them know I didn't appreciate the hijinks of their drivers. But I still had to pick up the FedEx package because they couldn't figure out how to get untangled from their own red tape.

^-.-^

[MaggieTheCat]

I filed a claim with FedEx. Before I did, I made my friend check by anywhere they might expect to see a package. Front door, back door, garage door, driveway.

When I worked in the call center of the pet supply store, we would get our fair share of calls from customers who had ordered, gotten delivery confirmation from FedEx, but didn't have the package. We would ask them to check EVERYWHERE around the house -- in bushes, between flower pots, behind garbage bins -- and if they still couldn't find it, we'd re-ship it to them at no extra cost. At least half of the time, when we had claims like this, we would get a call from a customer after we'd re-shipped the order that they'd found the original package in some obscure place that they WEREN'T expecting.

I'm not saying this is necessarily what happened here, but sometimes drivers can either be 1) really weird and/or dumb about where they leave packages or 2) they think they're trying to be cautious by putting them in obscure places so no one else will grab the package before the proper owner gets to it. Obviously this plan backfires sometimes. If your friend hasn't already, have her look everywhere around the house, even in places she wouldn't expect.

Regarding refunds or re-shipments, I don't know how it will work for whatever company you ordered from, but the way we handled it was that if FedEx damaged or failed to deliver a package, we would re-ship it for the customer, and then deal with FedEx internally to get our money back, so the customer wouldn't have the hassle of trying to get money back from FedEx. If it gets to this point in a day or two, call the company you ordered from and ask what their policy in this situation is.

[rae6684]

My boss was getting something couriered down to her, it was supposed to have been delivered, and was signed for - but not by us. The courier driver had signed it themselves and never delivered. She finally got her tickets - but boy was she steamed and let them know

[Mr Hero]

I filed a claim with FedEx. Before I did, I made my friend check by anywhere they might expect to see a package. Front door, back door, garage door, driveway. Nothing was found. I'm hoping this is as simple as an incorrect address on the driver's part. Then again neighbors could have brought the package over if it was just a few doors down.

I ordered her some flowers so I hope they're not in bad shape by the time she opens the package. If she can get the package by April, I'll be fine. Otherwise I damn well get my money back