Oh AT&T, I'm going to strangle you (long and ranty)

[Pagan]

I would love to get an IPhone, I just don't want to deal with the Death Star.

What an insult! AT&T is nowhere near being the technological terror that the Death Star was! And their logo is nowhere nears as cool.

[Whiskey]

I would love to get an IPhone, I just don't want to deal with the Death Star. I've been a Sprint customer for 10 years now and I'm not switching to anyone.

I don't like Apple or AT&T as a company. I was going to sign up with them and probably get an iPhone. I have terrible credit, so I knew there was going to be a pretty hefty deposit with AT&T

I did not expect a $750.00 deposit (on SERVICE, I didn't even mention getting an iPhone). A store that sells sprint (radioshack I think) told me it'd be 150$ (which is doable), but when I went to an actual sprint store they said there'd be no deposit, i'd just be on a spending limit plan. Its worked out so far. If Sprint had DSL/Cable/whatever I'd go with them on that too. I just dislike Apple and AT&T.

[mikoyan29]

I would love to get an IPhone, I just don't want to deal with the Death Star. I've been a Sprint customer for 10 years now and I'm not switching to anyone.

[Cookie]

Isnt there a 30 day window that if youre dissatisfied with your phone/service it voids the (new) contract with no fee? Also, I hated sprint for the longest time, but they seem to have upped their game in the last year or so. What about T-mobile? I had good service with them for a number of years.

Well, the problem is that I really love and want my iPhone. I haven't had any trouble with the cell service. Just the customer service. Glad to hear it about Sprint, though. As for T-mobile, I just had a friend have his identity stolen by going through them. No way. lol

Update, we finally got my husband's iPhone Wednesday night. We talked to so many people and got so many different stories. It turned out the guys at the store never even submitted a ticket to corporate for us. We finally got somebody totally awesome on the phone who called us back two days in a row with updates to make sure it all happened. When he had his phone in hand, she called him.

The funny thing is, at first they arranged to have our account credited $200 to cover the difference of the price of the phone. Great. We just wanted it in writing. That took a while to get in writing. The awesome girl at AT&T was going to do it, but the supervisor stopped her at first. We finally got it in writing, and then all of a sudden, they also fixed the account so we could pay the correct price for the iPhone.

In the end, they did both. So after all that, we pretty much got the phone for free. Not what we had planned on. We don't want to scam anybody. But it was hilarious none the less.

After the last time the awesome AT&T girl called, Nick asked to speak to her supervisor and told the supervisor how absolutely amazing she had been through the process and unlike anyone else we had talked to, really made sure this happened. (For the record, he would have done the same had there not been a goof in our favor. All we wanted was resolution. )

[BrenDAnn]

Yeah, so about AT&T...I'll be sticking with US Cellular for a while. I have yet to hear very much positive about AT&T at all. Plus, I love my LG Tritan...Titan...Whatever. Touch screen + full qwerty slide out= happy Bren!

[blas]

That is ridiculous (yes I said that word!). Beyond ridiculous.

If you page back to....probably 2 years ago, or whenever AT&T took over Cell One, you'll find a lovely Sightings story of an uber bitch in dire need of being fired at the AT&T store.

All my family was doing is going to the store, making sure our phones would work, maybe looking into new ones, making sure everything transitioned ok.

The dumb bitch said that my family was NOT AT&T customers, we did NOT have AT&T phones with AT&T Sim cards, basically "What the hell are you doing in this store you are NOT our customers!" even though my mother had an AT&T bill in her hand.

[Kogarashi]

The rep explained to me that Guam was 'a foreign country,' and since I was calling California from 'a foreign country,' I should've expected the charges to be high. I was floored. For one thing, Guam is a U.S. territory.

But nothing could make the rep change her position that Guam was a foreign country.

Sounds like the issue with people thinking New Mexico is a different country.

[SailorMan]

About a year and a half ago, the ship I was on was in the shipyard in Guam. I was on leave when the ship went there, and met-up with it later. In Guam, I booted-up my AT&T phone, and was pleasantly surprised when it showed that the local carrier was AT&T. Great, I thought! I talked to my girlfriend for at least an hour or more daily (I really missed her). That is, until I got my bill. It was for something like $1,700! (I'd been in Guam for about 2-1/2 weeks).

I called the AT&T rep, and asked how this was so. The rep explained to me that Guam was 'a foreign country,' and since I was calling California from 'a foreign country,' I should've expected the charges to be high. I was floored. For one thing, Guam is a U.S. territory. They have U.S. zip codes. The post offices here are U.S. Post Offices. They use U.S. money. They send one member to the U.S. Congress (well, even if he or she is a 'non-voting' member). Plus, to top it off, Guam's motto is: Where America starts its day! (That's because it's the first piece of American territory to see a sunrise, on any given day).

But nothing could make the rep change her position that Guam was a foreign country. And she couldn't explain to me, in any way that seemed to make sense, why AT&T phone service in Guam should cost an AT&T subscriber such a large amount. So, in the end, I paid it -- though not all at once.

The next time I'm back in the States, I'm seriously going to look into changing my service.

[Mr. Anubite]

I'm currently on Verizon, but when the iPhone 4 I preordered gets here later this month, I'm switching to AT&T. These stories do not bode well.

I haven't had a problem with a Verizon, but my contract is up and SHINY NEW PHONE WITH A FRUIT ON IT! IT MUST BE MINE!

[Pagan]

Heh. I'm in a training class right now for a contractor that does troubleshooting for AT&T. I'm not impressed from this side either. It really does seem like they trying to get us to do our damndest to not exchange a phone that's jacked-up.

Hell, our trainer thinks AT&T service sucks. Most of the people that work there don't have AT&T!

I'm not really worried about getting on the phones though, since I won't be completing the training.

I've got a much better job, actually in my field, more money, and much closer to home that I'll be starting on the 15th.

Why yes, I am using them for the money. Why do you ask?

I'd like to get an Android. The phone I really want though is not available in the US yet.

[blas]

One month until we get to leave AT&T.

I'm really hoping my mom gets some free time to write something up, regarding ever since Cell One became AT&T and we've had nothing but troubles, fake charges, "lost" payments, and other bullshit, explaining why we are letting our contract expire and good riddance you worthless excuse of a phone provider.

[wraiths_crono]

Sadness is AT&T cost me MORE with AT&T employee discount than T-mobile (Jail break for the win so I keep the same Iphone)

[Whiskey]

I would LOVE to switch carriers, but all this came down after my phone was upgraded and our contract extended 2 more years. Besides, I absolutely hate Sprint and Verizon. I've had horrible experiences with both and much better cell signal from AT&T.

Isnt there a 30 day window that if youre dissatisfied with your phone/service it voids the (new) contract with no fee? Also, I hated sprint for the longest time, but they seem to have upped their game in the last year or so. What about T-mobile? I had good service with them for a number of years.

edit:

CANCELLATION PERIOD / TERMINATION
You may terminate this Agreement within thirty (30) days after activating service without paying an Early Termination Fee. You will pay for service fees and charges incurred through the termination date, but AT&T will refund your activation fee, if any, if you terminate within three (3) days of activating the service. You may have to return any handsets and accessories purchased with this Agreement, and AT&T may charge you a restocking fee. If you terminate after the 30th day but before expiration of the Agreement's Service Commitment, you will pay AT&T an Early Termination Fee for each wireless telephone number associated with the service. Either party may terminate this Agreement at any time after your Service Commitment ends with thirty (30) days notice to the other party. We may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement or any terms and conditions of your rate plan, or if you behave in an abusive, derogatory, or similarly unreasonable manner with any of our representatives, or if we discover that you are underage, or if you fail to make all required payments when due, or if we have reasonable cause to believe that your Device is being used for an unlawful purpose or in a way that may adversely affect our service, or if you provided inaccurate credit information or we believe your credit has deteriorated and you refuse to pay any requested advance payment or deposit.

http://www.wireless.att.com/cell-pho...vice+Agreement

[Cookie]

We're still getting mixed stories from AT&T on the phone now. The common thread, though, is that my husband CAN upgrade his phone, they made a mistake an admitted it. He just has to lose the phone he reserved with Apple, wait 10 days for an AT&T store to get an iPhone in, and pay for it in advance. That's after he got a story saying he could go to the Apple store and pick up his phone and if they account doesn't show up right, we could call AT&T and the rep would work it out over the phone with the Apple rep. We called the Apple store to verify that this could be done. No. If it doesn't show up in the system as eligible for upgrade, there's nothing they can do because of the way AT&T has them set up, even if somebody was on the phone with them from AT&T. Great, AT&T lied again. We call AT&T. Sure enough, the previous rep had lied and we need to get it from an AT&T store.

Then, after all this, the guy from the AT&T store called us back and gave us the story we already knew from calling headquarters and that we had to get it through them, etc. My husband tried explaining that he didn't want to do that, he just wanted them to make it right so he could get the phone he had already. The guy wouldn't even listen to him and immediately started trying to upsell him on other stuff for the phone he had assumed was as good as sold. He even tried to argue about whether or not we'd need a car charger - we don't have a car. However this goes, we are NOT getting the phone through that particular AT&T store for anything. UGH!

I would LOVE to switch carriers, but all this came down after my phone was upgraded and our contract extended 2 more years. Besides, I absolutely hate Sprint and Verizon. I've had horrible experiences with both and much better cell signal from AT&T.

I've got another tab open to see about reporting AT&T to the BBB right now, since this is their mistake that they are refusing to make right. I don't see how we can get this resolved before we lose the phone we have reserved, though, but we'd much rather just buy it through Apple. The experience is so much better through them and AT&T just has no clue how to handle customers. Besides, there is the principle of the matter.

[Whiskey]

Sprint is cheaper, and I like my droid phone.

Speaking of.. I had high speed through AT&T at like 40$ a month. Then I got my <3 Droid <3

What an awkward phone call...

AT&T: ATT How can I help you?
Me: I need to downgrade my service to basic DSL please.
AT&T: Why is that!
Me: Its too much a month, just need to save some cash
AT&T: Well, we can get you a lower price and keep your speed about the same. Let me transfer you.
Me: Oh, okay. (hey, why not?)
[new rep, retentions probably]
AT&T: Hi, how can I help you
Me: Hey, the last rep said something about lowering the cost of my bill for similar speed.
AT&T: Oh, yeah. Well, why'd you want to downgrade?
Me: I got an Android an--
AT&T: Oh I can't give you the lower price, i'll put your account at DSL Basic.
Me: Oh, alright thanks.

/end

y u mad, att?