I would submit to you that a postal code would have been just as irrelevant to the question. They don't need any of that to tell me what price their hitches are. I havent even decided I am going to be their customer yet and here they are asking this.
Of course, even if I was in the act of buying the hitch outright, I still wouldn't give them any of that info, but all I did was ask for a price to SEE if I WAS going to buy.
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Seriously WTF? A postcode could've sufficed just as well (ZIP code for all you US folk) for that purpose.Leave a comment:
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People seem to say it's no big deal to divulge your personal info with the cashier on demand. But the problem I have with it is that this info goes into the company's database. And it seems like I can't go more than three month without hearing a news story about yet another company's database full of customer data getting hacked. Just the thought of hackers getting my personal info so easily and then selling it on the black market for a profit nauseates me.Leave a comment:
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Maybe she was checking for previous thefts? I cant imagine they'd throw away business just to complete a survey. When I rented a dolly from uhaul, they told me the price first. But its a 7$ dolly..Leave a comment:
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A New Low
So I walk into UHaul today to price out trailer hitches. Their "policy" is that they will having nothing to do with me unless I complete a marketing research poll for them.
Me :Hi, am getting quotes on trailer hitches for a 2009 Grand Caravan SE.
Clerk: (pulling up what I thought was a price list on her screen) Okay. What's your name?
Me:
RecoveringKinkoid.
Clerk: Okay, what is your phone number?
Me: Uh...why would you need my phone number to tell me how much a piece of merchandise in your store costs?
Clerk: It's policy
Me: My policy is that I don't give out my phone number.
Clerk: Well, I can't give you price without it.
Me: Okay. Thanks anyway.
And I leave.
Seriously? We have not even determined if we will be doing business together or not at this point, and they need my personal info?
Evidently they think that phone number is far more valuable to them than what I might pay them on the hitch. I wouldn't think anyone would be in a position to turn away two hunnert bucks a this point, but hey, what do I know?
Before we get into "failing to see the suck" because the clerk was just doing her job, let me say I am not faulting her. I am faulting the policy, if that is indeed what corporate told her to do.
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