Asking 5 times won't change the answer

[XCashier]

The company is going to upgrade our billing system later in the year, it will mean that if someone STARTS an order on line, we'll have access to it as a saved profile if they stop the process and call in. I can't wait for that

Heh. That's exactly what my coworkers and I said about our new scanners when they were first announced. Seems like every "improvement" corporate makes turns out to be worse than before.

[Geek King]

But there's no sense crying over every missed take...

So we'll keep on rolling film 'till we run out of cake...

[Jay 2K Winger]

... for the good of everyone (except the ones who are dead).

But there's no sense crying over every missed take...

[RealUnimportant]

... and we'll keep on filming till we run out of tape...

When the new show's done, there'll be old ones to re-run...

[wolfie]

Now they think customers should be able to place death notices online, and that we'll be "spending less time working on those."

They can't do a free three-line ad correctly....and you think they're going to be able to correctly place a death notice???

Considering what I've seen on CS about family members having differences of opinion as to what should be in the death notice, and newspapers dealing with this by only accepting death notices from the funeral home handling the burial, I can see this turning out to be a never-ending source of problems. I wonder how many weeksdays until someone places a death notice online - and you get a VERY angry call from the "deceased" demanding someone's head.

[Racket_Man]

SC: "But why was I able to find a better offer on line?"...

You would be surprised at the number of phone calls I answer at my pizza place and have the EXACT same conversation. The parent company is trying to drive most of the traffic to the website and puts a crap ton of specials on the website, e-mail, text message club and other online venues.

The customer calls in wanting <certain deal or combo that we at the store level have NEVER heard of> saying they saw this deal online. all we can do is do exactly what you did and refer them BACK to the website so they can order said deal there. Our POS system just does not have the 123,653,876,678 deals/coupons/one-time offers/new customer/flash mob deals they put on the corp. website.

[Seshat]

With Mooncat's post just above this one, I now have to:

We film what we must, because, we can.

... for the good of everyone (except the ones who are dead).

[MoonCat]

We've been trying to tell the company this for YEARS. the website is glitchy, people like having a live person to talk to, so they go on line, then they call us for verification and to "make sure I'm getting the best possible deal", then they go back to the website

Yup. Works that way for the paper, too. They go online to place their ad...can't sign on, can't get past a certain screen, can't find what they want, can't figure out where they missed something that's required, and on and on and on...

Now they think customers should be able to place death notices online, and that we'll be "spending less time working on those."



They can't do a free three-line ad correctly....and you think they're going to be able to correctly place a death notice???

[EricKei]

But that doesn't help. They have to pay him to take calls like this, that the website generated.

Yeah. Would be nice if they could bill people for calls like this...

[partsgrunt]

We film what we must, because, we can.

... and we'll keep on filming till we run out of tape...

Sorry, had to.

[Redbeard]

But that doesn't help. They have to pay him to take calls like this, that the website generated.

We've been trying to tell the company this for YEARS. the website is glitchy, people like having a live person to talk to, so they go on line, then they call us for verification and to "make sure I'm getting the best possible deal", then they go back to the website

[otakuneko]

Aperture Media Conglomerate

We film what we must, because, we can.

[Silent-Hunter]

...And THAT is why the website is cheaper. Because they don't have to pay somebody to listen to the custy's whine...

But that doesn't help. They have to pay him to take calls like this, that the website generated.

[Crossbow]

But why can't you give him that offer?

Because personal beatings with a riding crop cost more than just watching one online.

[Ironclad Alibi]

The company is going to upgrade our billing system later in the year, it will mean that if someone STARTS an order on line, we'll have access to it as a saved profile if they stop the process and call in. I can't wait for that

I'm sure the customers will give you plenty of reasons why you could wait for that, and wished you still were waiting for it.