I'm delivering some filing cabinets. It's all scheduled, the customer knows we're coming, we arrive right within our window when we're supposed to be there. All I need is for the contact to show up and tell me where they're going. I check in with security and he tries to contact her, he only gets voice mail so I give the number I've got a shot, it goes straight to voice mail too. Appartently she's got a big job going on today so she's running around the whole building and nobody knows where to find her.
A bit of history here: 5 of the past 5 times that I've delivered to this customer, I've ran into this very problem. 5 of the past 5 times, I've suggested that she leave the prudent info with security and/or my shop so I can just go straight to the dept where the product is going. 5 of the past 5 times, she's reacted to my suggestion as if she had just stepped in dog shit.
Anyways, we've got the cabinets in the building and no way of knowing where they're going without her, so we're waiting. I give my shop a call to see if they can help and after a bit of running around, they figure out that they don't know anything either. An hour passes and we're still standing there. I'm now behind schedule for my next call, so I ring my shop to ask what I'm supposed to do. They tell me to pack up and leave, we can't wait there all day.
So off we go, reload the truck. All said, we were on site for the day and time that was scheduled for well over an hour and a half but we couldn't stay any longer. I'm with my client at my next call for at least an hour when my phone rings. It's the bitch from the first call, wanting to know where we are:
Me: I'm sorry, we've already left your building
SC: What do you mean you've left?!?
Me: We were on site from 9:20 to 10:45 and couldn't reach you, and nobody else could help us
SC: So you just left?!?
Me: Yes, I'm sorry, I had another call scheduled.
SC: Why didn't you try to contact me?
Me: I did, that is how you got this number
SC: Oh right... why didn't you get security to contact me?
Me: Security tried first, he only got your voice mail as well.
SC: Why didn't you call my cell?
Me: Your cell number wasn't provided to me, and security didn't have it either.
SC: He's supposed to have it
Me: Well you can take that up with him if you wish, he told me that he didn't have the number.
SC: Why didn't you just take them to the floor they were going.
Me: I wasn't provided with that information and in spite of my suggestion 5 of the past 5 times that I've been in your building, security wasn't provided with that information either.
SC: Well I was very busy this morning you know
Me: Yes, I was a aware of that. That is why we were sure to arrive at our scheduled time and why we waited over an hour to hear from you.
SC: Well I need these cabinets today, you have to come back.
Me: I'm sorry, I'm booked for the remainder of the day, my shop will be contacting you to get this re-scheduled.
SC: NO, YOU ARE COMING BACK HERE TODAY.
Me: Okay, I am not allowed to make my own schedule, I'll contact my shop to see what can be arranged.
SC: I NEED THOSE CABINETS TODAY, MAKE SURE TO GET IT ARRANGED.
Me: Allright, I'll have someone contact you.
SC: No, YOU call me back
Me: My shop sets that up, I'm not allowed to make these calls.
SC: So you'll call me back!?!
Me: Someone will, goodbye **click**
I got compliments from my client for maintaining my composure there. Even though they could only here one end of the conversation, they could tell what kind of bitch I was dealing with.
So my shop played tough for me, telling me where she could shove it, then they caved in half an hour later and told me that I had to go back. Umm, how do I accomplish that considering that I've got a full day scheduled... Oh, right, I'm superman. So I pull out my cape, work my ass off and manage to get everything done on time.
Oh, and the big emergency, the cabinets that HAD TO BE THERE TODAY!!! Yeah, nobody needs them, nobody wants them. They just had some budget money to spend so they got these and maybe, sometime, someday they might actually start using them.
A bit of history here: 5 of the past 5 times that I've delivered to this customer, I've ran into this very problem. 5 of the past 5 times, I've suggested that she leave the prudent info with security and/or my shop so I can just go straight to the dept where the product is going. 5 of the past 5 times, she's reacted to my suggestion as if she had just stepped in dog shit.
Anyways, we've got the cabinets in the building and no way of knowing where they're going without her, so we're waiting. I give my shop a call to see if they can help and after a bit of running around, they figure out that they don't know anything either. An hour passes and we're still standing there. I'm now behind schedule for my next call, so I ring my shop to ask what I'm supposed to do. They tell me to pack up and leave, we can't wait there all day.
So off we go, reload the truck. All said, we were on site for the day and time that was scheduled for well over an hour and a half but we couldn't stay any longer. I'm with my client at my next call for at least an hour when my phone rings. It's the bitch from the first call, wanting to know where we are:
Me: I'm sorry, we've already left your building
SC: What do you mean you've left?!?
Me: We were on site from 9:20 to 10:45 and couldn't reach you, and nobody else could help us
SC: So you just left?!?
Me: Yes, I'm sorry, I had another call scheduled.
SC: Why didn't you try to contact me?
Me: I did, that is how you got this number
SC: Oh right... why didn't you get security to contact me?
Me: Security tried first, he only got your voice mail as well.
SC: Why didn't you call my cell?
Me: Your cell number wasn't provided to me, and security didn't have it either.
SC: He's supposed to have it
Me: Well you can take that up with him if you wish, he told me that he didn't have the number.
SC: Why didn't you just take them to the floor they were going.
Me: I wasn't provided with that information and in spite of my suggestion 5 of the past 5 times that I've been in your building, security wasn't provided with that information either.
SC: Well I was very busy this morning you know
Me: Yes, I was a aware of that. That is why we were sure to arrive at our scheduled time and why we waited over an hour to hear from you.
SC: Well I need these cabinets today, you have to come back.
Me: I'm sorry, I'm booked for the remainder of the day, my shop will be contacting you to get this re-scheduled.
SC: NO, YOU ARE COMING BACK HERE TODAY.
Me: Okay, I am not allowed to make my own schedule, I'll contact my shop to see what can be arranged.
SC: I NEED THOSE CABINETS TODAY, MAKE SURE TO GET IT ARRANGED.
Me: Allright, I'll have someone contact you.
SC: No, YOU call me back
Me: My shop sets that up, I'm not allowed to make these calls.
SC: So you'll call me back!?!
Me: Someone will, goodbye **click**
I got compliments from my client for maintaining my composure there. Even though they could only here one end of the conversation, they could tell what kind of bitch I was dealing with.
So my shop played tough for me, telling me where she could shove it, then they caved in half an hour later and told me that I had to go back. Umm, how do I accomplish that considering that I've got a full day scheduled... Oh, right, I'm superman. So I pull out my cape, work my ass off and manage to get everything done on time.
Oh, and the big emergency, the cabinets that HAD TO BE THERE TODAY!!! Yeah, nobody needs them, nobody wants them. They just had some budget money to spend so they got these and maybe, sometime, someday they might actually start using them.
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