So, I'm presently a Lead (ie, supervisor) at Major Retail Store. Most of the time it's a good job; my crew is awesome, and the other Leads and Managers know how to have a good time.
Today Merchandising Lead "D" and I did not have a good time with the most entitled sucktomer I have ever encountered.
Entitlement Whore, her bitchy EW husband, and their totally silent daughter came in to return a certain brand of shirt (we'll call it Brand X). Their receipt clearly stated that they purchased two Brand X shirts; one for $24 and one for $0, because we were having a BOGO on these particular shirts.
EW and EWH were returning only one shirt, so of course the computer was giving a refund of exactly $0. Apparently this was illogical to the EW pair, who spent ten minutes insisting to me that they had paid for both shirts despite the zero dollar amount on the receipt they handed to me. I finally told them they could exchange the shirt, but they would not get any type of refund, because you can't refund something that was never paid for in the first place. After some grumbling they agreed to go pick something else.
Is the story over? Of course not. Did they go pick out another Brand X shirt for an even exchange? Ha ha ha ha! No.
No, they picked out a baby monitor. At this point, since they were refusing to take my "no" for an answer, I had to enlist the help of Awesome Merchandising Lead D, who looked at me like I was insane when I explained what the EWs were trying to do. In fact (we were away from the EWs at this point), the first words out of D's mouth were, "Are you fucking kidding me?"
Long story short, D spent another ten minutes trying to tell them that no, they didn't pay anything for the free shirt, so no, they cannot get a credit toward the baby monitor. EW the Wife kept shrieking that there were no BOGO signs up when she purchased the shirts, and all attempts to point out that this was irrelevant (translation: your receipt says $0, you fucking moron) were met with even louder shrieks demanding the Store Manager.
D and I did not call Store Manager over. Believe me when I say that this was a mercy for the idiotic EW. There is a reason Store Manager is commonly referred to as "the Dragon," and she does not suffer fools lightly. EW has no idea how lucky she was.
End result? After about twenty minutes we finally managed to convince the EWs that we were not going to just start pulling money out of the registers and flinging it at them with joyous abandon. EW the Wife stomped out huffing that she was going to file a complaint about our "bad service", so D gave Store Manager a heads up just in case.
The Dragon's response? "It's not your fault they aren't smart enough to take no for an answer."
Today Merchandising Lead "D" and I did not have a good time with the most entitled sucktomer I have ever encountered.
Entitlement Whore, her bitchy EW husband, and their totally silent daughter came in to return a certain brand of shirt (we'll call it Brand X). Their receipt clearly stated that they purchased two Brand X shirts; one for $24 and one for $0, because we were having a BOGO on these particular shirts.
EW and EWH were returning only one shirt, so of course the computer was giving a refund of exactly $0. Apparently this was illogical to the EW pair, who spent ten minutes insisting to me that they had paid for both shirts despite the zero dollar amount on the receipt they handed to me. I finally told them they could exchange the shirt, but they would not get any type of refund, because you can't refund something that was never paid for in the first place. After some grumbling they agreed to go pick something else.
Is the story over? Of course not. Did they go pick out another Brand X shirt for an even exchange? Ha ha ha ha! No.
No, they picked out a baby monitor. At this point, since they were refusing to take my "no" for an answer, I had to enlist the help of Awesome Merchandising Lead D, who looked at me like I was insane when I explained what the EWs were trying to do. In fact (we were away from the EWs at this point), the first words out of D's mouth were, "Are you fucking kidding me?"
Long story short, D spent another ten minutes trying to tell them that no, they didn't pay anything for the free shirt, so no, they cannot get a credit toward the baby monitor. EW the Wife kept shrieking that there were no BOGO signs up when she purchased the shirts, and all attempts to point out that this was irrelevant (translation: your receipt says $0, you fucking moron) were met with even louder shrieks demanding the Store Manager.
D and I did not call Store Manager over. Believe me when I say that this was a mercy for the idiotic EW. There is a reason Store Manager is commonly referred to as "the Dragon," and she does not suffer fools lightly. EW has no idea how lucky she was.
End result? After about twenty minutes we finally managed to convince the EWs that we were not going to just start pulling money out of the registers and flinging it at them with joyous abandon. EW the Wife stomped out huffing that she was going to file a complaint about our "bad service", so D gave Store Manager a heads up just in case.
The Dragon's response? "It's not your fault they aren't smart enough to take no for an answer."
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