Quoth Depot Denizen
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I would answer the request for change with a simple "Sorry, but the register is programmed a certain way, and I cannot override its program nor do I make the rules for how it is to be programmed" and leave it at that.
Even if you said it, the customer will still not listen!
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It is a "safety" issue only for the business because they do not trust cashiers to be honest with the til. The restricted access to the cash drawer is so the register will have a record of everything the cashier did and how much money should be in the drawer at the end of the day.Quoth Hon'ya-chan View Post
As far as the risk of someone reaching over to grab money out of the drawer while the cashier is making change, that also is a ruse made up to make the cashier feel she/he is being trusted because the drawer is just as vulnerable to a snatch when the cashier is making change for a purchase. A thief easily could fake the purchase just to get the drawer open.
I would answer the request for change with a simple "Sorry, but the register is programmed a certain way, and I cannot override its program nor do I make the rules for how it is to be programmed" and leave it at that.Leave a comment:
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If the register is opened for change purposes, someone could potentially reach over and grab the cash drawer or anything in it.Leave a comment:
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What am I missing here? How is opening a register a safety issue? If this woman bought something for $24.99 and gave you $30, wouldn't you have had to open the register to make change for her? Is that still considered a safety issue?
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Safety Issue = Ridiculous in SC mind
A customer comes up to the register, and asks for change. I tell her that I can't open the register unless she makes a cash purchase. Simple enough right?
SC: "You can't open the register? That's Ridiculous!"
Me: "No, it's a safety issue."
She leaves pissed, walking to another store to get change.
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