WHARRGARBL!!! I knew I couldn't get out of this one without another. We get noise complaints from a huge party in the hotel...walk up and they're smoking both inside and outside the room, and you can hear them anywhere on the floor it's so loud.

So we give them the warning and I tell them right there that they've been charged a cleaning fee for smoking in the room and hallways, and

Their recourse? "It's because we're latino, huh!?" Bonus, it took them 2 hours to think this reply up and call it down to me.

And, as a special bonus, apparently they somehow got a free stay certificate in the past, so they're not paying for their 2 rooms. I'll be amazed if I don't throw them out tonight, but miracles have happened before...
Edit: DAMNIT! I knew I couldn't get away from them!
Harroween! Harrowing?
Ok, I'm normally a pretty calm and collected guy, but at this point I have now been rubbed up against (and, I should mention, very nearly in a fight with) 3 people in costume. All three surprised me, which means that automatic reactions suddenly activated, and I am a very jumpy fellow when someone grabs onto me from behind. All three of them rather suddenly found themselves acquainted with the floor since my reaction is a very simple process:
Step 1: My hand comes up with full force towards the throat of the person who just grabbed me.
Step 2: My foot curls around behind their calves and plants there.
Step 3: I push outward and downward as hard as I can.
This is almost impossible for me to stop, it's an instant reaction in most cases because you just don't grab someone from behind and start mounting them like that. All three happened on camera, and I helped them up (despite me going to their throat, it's more because it's a good way to get them to swing their head away from me, making it easier to drop them...I didn't hurt any of them). I then made sure they understood this particular object lesson by informing them that what they were doing was an act of assault, that they were on camera, and that if they ever touched someone in my building again, their next visit would be a jail.
Amazingly, none of them became SCs. Yet. I'm not a small guy, so I'm sure they'll complain once I'm gone...too bad my new division manager is bigger than I am.

I love Halloween, but I also hate most of the human population with a passion.



What are you thinking? You want them to reproduce?
Eric the Grey
He calls us, and we go up...and she's fine, but you can immediately tell she's not "all there". She talks to us about how they are coming to get us, they will cut up everyone in the hotel unless she goes to sleep. We're debating calling an ambulance to be careful, when suddenly she almost collapses and has to be caught by us. The "sleep" part of "sleeping pill" finally took effect! I call her husband to be sure, and he says she'll be ok from then on.
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