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I was in an extremely good mood but I didn't have much patience and I have stopped sugar coating most things to customers cuz they need some reality.
SC: I want to write a check.
Me: *smile* Sure. Do you have a players card with us?
We require a players card because we scan their ID's and checks in a handy-dandy scanner so the next time we don't even need to ask for ID.
SC: No.
Me: Well, unfortuantely before we do anything, a players card is required.
I am being nice and polite despite the fact that it was going to make me late for my lunch break.
SC gets all huffy and throws his ID at me.
SC: Fine. Make me one.
I was not his servant or dog. I simply pushed back his ID and told him where to go. LOL Well, I told him where the players club was.
We had that staring contest where he thought I would break down and magically pull one out of my ass. I won.
SC: On second thought... I don't want to write one. This is ridiculous!
Me: Okay. Have a GRRRReat day! (not sarcastic but more of a cheerleader go team way)
I grabbed my sign, with a loud click I put it down and annouced I'd be leaving for lunch before the dude decided to come back and yell at me. LOL
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A woman came up who had run a card through the ATM she comes up to the cage because she ran it as credit without a pin. I thought it was real funny when I saw man-name on the card and female-name on her ID.
Me: Ma'am is this your card?
SC: No. It's my husbands. He's not here right now.
Me: Unfortunately I can't run it. The cardholder has to be here.
SC: Uhh.... So, what now?
Me: Well the money is sort of in limbo right now but in a few hours it will drop out of our system and go back onto the card.
SC: We're on the same account!
Me: But the card names have to match.
Then why the hell doesn't she have her own!?
SC got kinda snooty and was like: They let me use this card at the front desk, I stay here a lot!
Me: Different departments, different rules.
SC: But the last names match!
Me: But not the first. Both names have to match. It's for security reasons.
But in all honestly they shouldn't be doing that either. For all we know its a scorned ex wife who has hubbie's card and is going crazy with it. And I've met like a billion people who have my same last name!
SC: Whatever.
She finally left. Its not like I did it to be mean. I love my job and I don't want to loose it over some idiot.
SC: I want to write a check.
Me: *smile* Sure. Do you have a players card with us?
We require a players card because we scan their ID's and checks in a handy-dandy scanner so the next time we don't even need to ask for ID.
SC: No.
Me: Well, unfortuantely before we do anything, a players card is required.
I am being nice and polite despite the fact that it was going to make me late for my lunch break.
SC gets all huffy and throws his ID at me.
SC: Fine. Make me one.
I was not his servant or dog. I simply pushed back his ID and told him where to go. LOL Well, I told him where the players club was.
We had that staring contest where he thought I would break down and magically pull one out of my ass. I won.
SC: On second thought... I don't want to write one. This is ridiculous!
Me: Okay. Have a GRRRReat day! (not sarcastic but more of a cheerleader go team way)
I grabbed my sign, with a loud click I put it down and annouced I'd be leaving for lunch before the dude decided to come back and yell at me. LOL
~~~~
A woman came up who had run a card through the ATM she comes up to the cage because she ran it as credit without a pin. I thought it was real funny when I saw man-name on the card and female-name on her ID.
Me: Ma'am is this your card?
SC: No. It's my husbands. He's not here right now.
Me: Unfortunately I can't run it. The cardholder has to be here.
SC: Uhh.... So, what now?
Me: Well the money is sort of in limbo right now but in a few hours it will drop out of our system and go back onto the card.
SC: We're on the same account!
Me: But the card names have to match.
Then why the hell doesn't she have her own!?
SC got kinda snooty and was like: They let me use this card at the front desk, I stay here a lot!
Me: Different departments, different rules.
SC: But the last names match!
Me: But not the first. Both names have to match. It's for security reasons.
But in all honestly they shouldn't be doing that either. For all we know its a scorned ex wife who has hubbie's card and is going crazy with it. And I've met like a billion people who have my same last name!
SC: Whatever.
She finally left. Its not like I did it to be mean. I love my job and I don't want to loose it over some idiot.