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More that suck 
If I manage to scam a confirmation email you HAVE to honor it
Our players club is smart enough to realize things such as gamblers have a "shelf life" and that we should mostly only offer free rooms to those who live far away (we want to trap you in the desert for a short time to encourage you to gamble your ass off). We limit all except our biggest players to X complimentary nights per stay across all our properties. If you want X more free nights we require a XX hour gap between stays.
This guy called in trying to get me to book him X comp nights at one of our properties. As I check the availability the prompt that shows me the guests other reservations pops up. I notice right away PROBLEM, he had booked his maximum X online and then called and tricked our overflow call-center into booking X more. Making him have XX free nights and wanting to add three more.
I explain to him why I can't book the ones he wanted me to and he was cool with that (he knew he'd been caught I think). I then tell him what very likely could happen to the X over the limit he has. The front desk would charge him the prevailing rate (highest rate) for every night over the limit when he checks out. I offer to fix it now by making all extra nights his casino rate (about half of prevailing rate). He goes apeshit and explains to me that they can't do that because he has conversation emails that he will bring with him. I explain I'm just trying to help and that it's better to have things squared away now then get a nasty (and expensive) surprise at checkout. He ends up talking to a supervisor she gives up and transfers him to one of our highest managers who shows the guest on the website the disclaimer whereby we can correct fraudulent or abusive use of comp nights upon check out. We will let him get more than he deserves only if we can pull up a call with an agent telling him we could book over the limit for him.
His level of play? Less than $50 a day.
If I manage to scam a confirmation email you HAVE to honor it
Our players club is smart enough to realize things such as gamblers have a "shelf life" and that we should mostly only offer free rooms to those who live far away (we want to trap you in the desert for a short time to encourage you to gamble your ass off). We limit all except our biggest players to X complimentary nights per stay across all our properties. If you want X more free nights we require a XX hour gap between stays.
This guy called in trying to get me to book him X comp nights at one of our properties. As I check the availability the prompt that shows me the guests other reservations pops up. I notice right away PROBLEM, he had booked his maximum X online and then called and tricked our overflow call-center into booking X more. Making him have XX free nights and wanting to add three more.
I explain to him why I can't book the ones he wanted me to and he was cool with that (he knew he'd been caught I think). I then tell him what very likely could happen to the X over the limit he has. The front desk would charge him the prevailing rate (highest rate) for every night over the limit when he checks out. I offer to fix it now by making all extra nights his casino rate (about half of prevailing rate). He goes apeshit and explains to me that they can't do that because he has conversation emails that he will bring with him. I explain I'm just trying to help and that it's better to have things squared away now then get a nasty (and expensive) surprise at checkout. He ends up talking to a supervisor she gives up and transfers him to one of our highest managers who shows the guest on the website the disclaimer whereby we can correct fraudulent or abusive use of comp nights upon check out. We will let him get more than he deserves only if we can pull up a call with an agent telling him we could book over the limit for him.
His level of play? Less than $50 a day.