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I just wanted to say I'm glad to read these posts, to know that sucky customers are EVERYWHERE and everyone has them. Well, I'm done working for now. Let me give you a little history. I got a job at a local full serve gas station in Sept 2008, my first new job
and I got "trained" ( 2 hrs video and a booklet) then it was off to work. The company motto must be sink or swim because that's pretty much what they do. you don't know how to work the till? Figure it out? I got trained to do the paperwork once, just barely-so...my favorite coworker, let's call him Grampa Otto, because that's pretty much what he is, left in June 2009 and things went down mighty fast. Some new lady, about 4"
with a chip on her shoulder the size of Blackpool moved in (friends of one of the supervisors) and the supervisors we all liked were gone (one got fired, one quit-the former didn't know that one of the supervisors was fooling around with her boyfriend until she found out-the hard way). Eventually, the little gas station employee got fired after racking up a bunch of complaints (leaving the gas cap off and costing the company $14 on a few occasions, and acting like the boss when she wasn't, never doing paperwork, and being a general nuisance. I didn't meet her before so I went with my gut reaction. I accidentally let off a noxious poot that cleared the booth and that-like it our not-was my introduction to her, and she to me. I got transferred over from one place to another, whatever. Grandpa Otto left for a vacation and that's when things went to crap. In late July/early August 2009 no gas stations had any gas, and after we ran out, I got laid off, so I got to sit on my butt until the end of August when I got my last shift. I worked Saturday for 8 hours. Fine-no problem. Then.....
(drumroll) Sunday....all day Sunday, from 8 am until about 9:45 pm-that's over 13 hours straight through surviving on coffee and cigarettes. Busy? It didn't start out that day, but after about an hour it was super busy. We offer 5 cents off a litre and the coupons were about to expire so EVERYONE came. I pumped 4,150 litres of gasoline that day-alone. Some dumb l__y sat there in line waiting for me to check her oil and couldn't find the dipstick, blocking two other people from pulling in. Why?
because according to her " I always check my oil in the fall,every year". No, lady, If your dipstick isn't easily visible and I gotta go hunt for it, I'll be pissed off. And yes, not even a thank you. Fast, rude, fast, rude, fast rude, that's pretty much how my day went. You can imagine how hard it is to keep a smile on your face after 12 hours straight through, and everyone in a crappy mood. It got to be around 8:30 PM and they were STILL COMING like mad...I was the only person working there, and I was getting mighty fed up. Finally at about 9:30, I closed the booth door and shut off some of the lights-didn't do any good, they still kept coming. bla, bla, bla, talk, talk, talk, who cares-just get your stuff and go before my head explodes. So, I did a shift change and started in in the paperwork and they still kept coming. Finally at 9:40, I started to put the lids on the pop coolers and get the the place ready to be locked up, and my mom was there, "trying" to help. I was just about to turn off the lights when some person pulled up. I told him "sorry, we're closed, if you want cigarettes, go to mac's or 7-11" (both just up the street either side of us). no good. "Gimme F----ing
smokes now, goddamnit" was what he said to me. Oookay....sold him the smokes, did the best I could on the paperwork and tenderly gingerly walked to the bus stop and went him. IF this was the best that the company could give me, then forget it-no bonuses, ever, no regular salary reviews ever, no more training, ever, and 13-14 hours straight through with no real break??Well, what would you do? just two days a week, one regular shift, and one double shift, and that's it?
So, I wrote out a letter telling my supervisor what happened, handed in my uniform
and any cash I had left over and that was it-I quit
I am now unemployed, but much saner
John B
and I got "trained" ( 2 hrs video and a booklet) then it was off to work. The company motto must be sink or swim because that's pretty much what they do. you don't know how to work the till? Figure it out? I got trained to do the paperwork once, just barely-so...my favorite coworker, let's call him Grampa Otto, because that's pretty much what he is, left in June 2009 and things went down mighty fast. Some new lady, about 4"
with a chip on her shoulder the size of Blackpool moved in (friends of one of the supervisors) and the supervisors we all liked were gone (one got fired, one quit-the former didn't know that one of the supervisors was fooling around with her boyfriend until she found out-the hard way). Eventually, the little gas station employee got fired after racking up a bunch of complaints (leaving the gas cap off and costing the company $14 on a few occasions, and acting like the boss when she wasn't, never doing paperwork, and being a general nuisance. I didn't meet her before so I went with my gut reaction. I accidentally let off a noxious poot that cleared the booth and that-like it our not-was my introduction to her, and she to me. I got transferred over from one place to another, whatever. Grandpa Otto left for a vacation and that's when things went to crap. In late July/early August 2009 no gas stations had any gas, and after we ran out, I got laid off, so I got to sit on my butt until the end of August when I got my last shift. I worked Saturday for 8 hours. Fine-no problem. Then.....
(drumroll) Sunday....all day Sunday, from 8 am until about 9:45 pm-that's over 13 hours straight through surviving on coffee and cigarettes. Busy? It didn't start out that day, but after about an hour it was super busy. We offer 5 cents off a litre and the coupons were about to expire so EVERYONE came. I pumped 4,150 litres of gasoline that day-alone. Some dumb l__y sat there in line waiting for me to check her oil and couldn't find the dipstick, blocking two other people from pulling in. Why?
because according to her " I always check my oil in the fall,every year". No, lady, If your dipstick isn't easily visible and I gotta go hunt for it, I'll be pissed off. And yes, not even a thank you. Fast, rude, fast, rude, fast rude, that's pretty much how my day went. You can imagine how hard it is to keep a smile on your face after 12 hours straight through, and everyone in a crappy mood. It got to be around 8:30 PM and they were STILL COMING like mad...I was the only person working there, and I was getting mighty fed up. Finally at about 9:30, I closed the booth door and shut off some of the lights-didn't do any good, they still kept coming. bla, bla, bla, talk, talk, talk, who cares-just get your stuff and go before my head explodes. So, I did a shift change and started in in the paperwork and they still kept coming. Finally at 9:40, I started to put the lids on the pop coolers and get the the place ready to be locked up, and my mom was there, "trying" to help. I was just about to turn off the lights when some person pulled up. I told him "sorry, we're closed, if you want cigarettes, go to mac's or 7-11" (both just up the street either side of us). no good. "Gimme F----ing
smokes now, goddamnit" was what he said to me. Oookay....sold him the smokes, did the best I could on the paperwork and tenderly gingerly walked to the bus stop and went him. IF this was the best that the company could give me, then forget it-no bonuses, ever, no regular salary reviews ever, no more training, ever, and 13-14 hours straight through with no real break??Well, what would you do? just two days a week, one regular shift, and one double shift, and that's it?
So, I wrote out a letter telling my supervisor what happened, handed in my uniform
and any cash I had left over and that was it-I quit
I am now unemployed, but much saner
John B
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