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Wow, my first thread! I envy a lot of you, I run into very few specific SCs. I've had a total of... Three specific customers, the rest fall into the category of... General suckage. I shall recount for you folks, first, three stories of Specific Suck, and then at least one of General Suck.
Check the back stock
This is one that's actually a couple years old - From my first post-Christmas season, at my first ever job, at Land of the Red Vest. I was still just a newbie cashier then, and still within that 90 days of them being able to fire me for nothing more than not liking the shirt I was wearing(Apparently, despite Virginia being a Will to Work state, it's VERY hard to get fired from Land of the Red Vest without a very valid reason, and then sometimes it still takes a lot of work). As it was January, all of our Christmas stuff was on sale, and the papers even said so. Enter the SC, I'd say a middle-aged lady. She was armed with the flyer as I ring up her purchases, which include some totes. She starts going off that the price is too high, the paper says the totes are xx% off, shows it to me... She had the wrong totes, the computer showed a whole other item number from the paper. I kindly point this out, and she starts going off that I should have someone check in the back(I really need to educate people more that Land of the Red Vest keeps next to NOTHING product-wise except appliances, carpet rolls, and special order stuff in the back. Everything goes out to the floor or into topstock almost as soon as it enters recieving). I call one of my head cashiers over, and the SC then opts to call me incompetent. Head cashier(Very wisely) had me go sit in the manager's office to cool down(I ended up just... Dissolving... I don't like crying in front of people, never have).... And then rips the SC a new one(I didn't hear the words, though, just watched through the window). It was my first encounter, after only a month and a half or so of employment, with a SC, and... Yikes.
One flew over the cuckoo's nest...
Second one is quite a bit more recent. I was opening in lumber, which is something I don't normally do. In recent months, I've been almost exclusively on self check to the point where I prefer it over a regular register. My happy zone... Anyway, I had one customer come up, and had scanned everything in. He was using a company card through us, which meant a PO#.
SC: Floo/flew/flu
Me: .... Which spelling..? o.o;;
SC: Floo!
Me: But which spelling?
SC: Just put floo!
Me: But I need to know if you mean floo as in chimney floo, flew as in bird flew, or--
SC: *Screaming RIGHT in my ear* JUST GIVE ME MY *BEEPBEEP* RECIEPT!
Me: @o@ *LEAN away*
Hindsight is 20/20, I should have called a manager on the spot to deal with him...
This is not the grocery store...
Mistinted paint is always a headache. People ALWAYS bemoan the fact it automatically rings up as the regular price, and I always have to patiently explain to them that I have to MANUALLY change the price, so it's all good. Many people are content with this fact. And then I got the customer with the misstint paint at self check.
SC: At the grocery store, the machines work this way...
Me: ... This isn't the grocery store... o.o;
And then, in her next transaction, because she had to do split transactions.. This was the one with the paint.
SC: At Orange Apron, they have a barcode for it.
Me: ..... *Saying nothing, might go off or snap*
Really, Land of the Red Vest is its OWN store. The fact we have a different name and the like means we are NOT Orange Apron, we have very different policies and different ways of doing things. What made you think that we would do things the SAME as our very big and very direct competitor?
Do not abuse our card readers
And now a random General Suck.
Our card readers are... Crappy... They often 'misread' cards, no matter the condition(Sometiems understandable to not read the gravely, grainy, filthy and very scratched up cards sometimes removed from wallets or clumps of cards, but often a case of "WHY" with -brand new- cards), and can be VERY finicky about how people swipe the cards and how long they leave the card in(You have to cram your card into our card readers. This model, I've observed, RARELY works). What never helps is people will litterally RAM the card in, and then YANK it out after 2-3 seconds while pulling it DOWN(HOW do your cards not SNAP?!). And then they wonder why the card isn't reading... Often, they'll either go "It works everywhere ELSE!"... Well, everywhere ELSE uses card readers that swipe along the top or side... Which actually WORK 98% of the time, where as ours work about 75% of the time. Or they'll go "It's a brand new card!" while I look at the worn strip from repeated use, just wondering what they call 'new' with a bank/credit card. Of course, with the prior issue of RAMMING the card in, one 'gentle'man actually BROKE THE CARD READER OFF one of the self check machines, then just acted as if he did NOTHING WRONG!
I had to stand there and call one of my head cashiers, literally yelling for attention, to come fix the broken-off card reader. Seriously, dude? Don't abuse our card readers!
Check the back stock
This is one that's actually a couple years old - From my first post-Christmas season, at my first ever job, at Land of the Red Vest. I was still just a newbie cashier then, and still within that 90 days of them being able to fire me for nothing more than not liking the shirt I was wearing(Apparently, despite Virginia being a Will to Work state, it's VERY hard to get fired from Land of the Red Vest without a very valid reason, and then sometimes it still takes a lot of work). As it was January, all of our Christmas stuff was on sale, and the papers even said so. Enter the SC, I'd say a middle-aged lady. She was armed with the flyer as I ring up her purchases, which include some totes. She starts going off that the price is too high, the paper says the totes are xx% off, shows it to me... She had the wrong totes, the computer showed a whole other item number from the paper. I kindly point this out, and she starts going off that I should have someone check in the back(I really need to educate people more that Land of the Red Vest keeps next to NOTHING product-wise except appliances, carpet rolls, and special order stuff in the back. Everything goes out to the floor or into topstock almost as soon as it enters recieving). I call one of my head cashiers over, and the SC then opts to call me incompetent. Head cashier(Very wisely) had me go sit in the manager's office to cool down(I ended up just... Dissolving... I don't like crying in front of people, never have).... And then rips the SC a new one(I didn't hear the words, though, just watched through the window). It was my first encounter, after only a month and a half or so of employment, with a SC, and... Yikes.
One flew over the cuckoo's nest...
Second one is quite a bit more recent. I was opening in lumber, which is something I don't normally do. In recent months, I've been almost exclusively on self check to the point where I prefer it over a regular register. My happy zone... Anyway, I had one customer come up, and had scanned everything in. He was using a company card through us, which meant a PO#.
SC: Floo/flew/flu
Me: .... Which spelling..? o.o;;
SC: Floo!
Me: But which spelling?
SC: Just put floo!
Me: But I need to know if you mean floo as in chimney floo, flew as in bird flew, or--
SC: *Screaming RIGHT in my ear* JUST GIVE ME MY *BEEPBEEP* RECIEPT!
Me: @o@ *LEAN away*
Hindsight is 20/20, I should have called a manager on the spot to deal with him...
This is not the grocery store...
Mistinted paint is always a headache. People ALWAYS bemoan the fact it automatically rings up as the regular price, and I always have to patiently explain to them that I have to MANUALLY change the price, so it's all good. Many people are content with this fact. And then I got the customer with the misstint paint at self check.
SC: At the grocery store, the machines work this way...
Me: ... This isn't the grocery store... o.o;
And then, in her next transaction, because she had to do split transactions.. This was the one with the paint.
SC: At Orange Apron, they have a barcode for it.
Me: ..... *Saying nothing, might go off or snap*
Really, Land of the Red Vest is its OWN store. The fact we have a different name and the like means we are NOT Orange Apron, we have very different policies and different ways of doing things. What made you think that we would do things the SAME as our very big and very direct competitor?
Do not abuse our card readers
And now a random General Suck.
Our card readers are... Crappy... They often 'misread' cards, no matter the condition(Sometiems understandable to not read the gravely, grainy, filthy and very scratched up cards sometimes removed from wallets or clumps of cards, but often a case of "WHY" with -brand new- cards), and can be VERY finicky about how people swipe the cards and how long they leave the card in(You have to cram your card into our card readers. This model, I've observed, RARELY works). What never helps is people will litterally RAM the card in, and then YANK it out after 2-3 seconds while pulling it DOWN(HOW do your cards not SNAP?!). And then they wonder why the card isn't reading... Often, they'll either go "It works everywhere ELSE!"... Well, everywhere ELSE uses card readers that swipe along the top or side... Which actually WORK 98% of the time, where as ours work about 75% of the time. Or they'll go "It's a brand new card!" while I look at the worn strip from repeated use, just wondering what they call 'new' with a bank/credit card. Of course, with the prior issue of RAMMING the card in, one 'gentle'man actually BROKE THE CARD READER OFF one of the self check machines, then just acted as if he did NOTHING WRONG!
I had to stand there and call one of my head cashiers, literally yelling for attention, to come fix the broken-off card reader. Seriously, dude? Don't abuse our card readers!