Dissed loyalty

[dalesys]

... ruined his self image ...

She said it wasn't a foot!

I'm not a ruler!

[Mr Hero]

He struck me as one of those people who measure their importance by stuff like memberships with hotels. That we demoted him a level probably ruined his self image as the coolest guy ever.

Assuming he keeps his loyalty card in his wallet, and his wallet in his pants pocket, then we can assume this is the only thing in his pants that can show how important he is.

[jedikuonji]

So you were going to give something he probably isn't really entitled to, just to make him happy, and he still wasn't happy. I guess you ruined his fun...must have had a rant all ready to go...

He struck me as one of those people who measure their importance by stuff like memberships with hotels. That we demoted him a level probably ruined his self image as the coolest guy ever.

[Kristev]

That behavior. It's just shameful.

[emax4]

Why didn't you just ask for the level 3 card and have him present it? Otherwise he's full of shit.

[MoonCat]

So you were going to give something he probably isn't really entitled to, just to make him happy, and he still wasn't happy. I guess you ruined his fun...must have had a rant all ready to go...

[jedikuonji]

some people's children

This is my favorite phrase to describe idiots.

[Kheldarson]

I think I know why he dropped a level...

But some people's children never learn do they?

[jedikuonji]

Like many hotels, mine has a member rewards program. How often you stay determines your level of benefit. The level is periodically reviewed and your level goes up or down depending on your stay history. At our hotel, the only real difference between the second and third level is access to the concierge lounge.

FDS: Front Desk Supervisor
SC: You know who.

FDS: Welcome to Hotel how can I help you?

SC: Reservation for Mr. Jackass

FDS: Hi Mr. Jackass, we have you in a king room and I see you are a level 2 rewards member.

SC: I'm a level 3 member!

FDS: Well according to our system (which is linked to corporate) we have you listed as a level 2 member. The levels were recently reviewed so it's possible there is an error, if you call member services they can assist you with updating your account.

SC: I'm a level 3 member, I have the level 3 card! How can I be level 2 if I have a level 3 card! (Delivered in a triumphant tone of voice)

FDS: As I said, if you call member services they can assist you with resolving any issue. As a courtesy I'm going to go ahead and add complementary access to the concierge lounge.

SC: (In that SC tone of voice, you know the one, that perfect of combination of arrogant superiority, haughty dismissal, and a little bit of whiny four year old) You know what, forget it. I'm not happy about this at all. I thought being a loyal customer meant more than this!

And with that, the customer left. The FDS told me that this happens more often than you might think, especially right after reviews. We probably could have called member services for the guest, but the hotel is stupid busy this week and the lobby full of people needing assistance means poor SC will just have to use a phone himself.