If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.
Announcement
Collapse
No announcement yet.
Most of Our Customers are Great. And Then, There's These Folks...
The "I don't pay taxes" guy - good god, talk about arrogant. Reminds me of a customer I had who, when asked for the security code on the back of her credit card, responded, "I don't use it." Yeah, that's not the right answer.
Too bad one of the other customers hadn't brought his work ID with him on vacation, and when the guy announced he didn't pay taxes, pull it out - IRS.
Appropriate response to the "I don't use it" guy: "For card-not-present transactions, our card processor REQUIRES us to provide the security code. Will you be providing it, or will you be cancelling your purchase?'
Basically, a bar is an adult establishment, and therefore I think swearing is acceptable. It's not like he went to her church. But she should try going to any family restaurant in Quebec, and she wouldn't be very happy. No one bats an eye at the f-word. But say "Tabarnack!" and you'll get an earful--unless you're at a bar, that is.
And that last group--those people should go home and cook their own food. Then it will be just exactly the way they want it to be, and they won't be out in public pissing people off.
Wrong. They'll try to cook it to their exacting specifications, only they're not skilled enough at cooking to get it right, but they'll assume they did everything perfectly, so they'll blame:
- the grocery store for selling them "bad food"
- the author/publisher of the cookbook/recipe they were following for providing a "shitty recipe"
- the supplier of the food for supplying "bad food."
- the manufacturer of the microwave/stove/appliance with which they cooked the food for making a "shoddy product"
- anyone else that happens to catch their eye for "lookin' at me in a funny way"
If I didn't want to hear salty language, I wouldn't go into a sports bar in the first place. So, fail on the old folks' part.
The "I don't pay taxes" guy - good god, talk about arrogant. Reminds me of a customer I had who, when asked for the security code on the back of her credit card, responded, "I don't use it." Yeah, that's not the right answer.
And that last group--those people should go home and cook their own food. Then it will be just exactly the way they want it to be, and they won't be out in public pissing people off.
For the loud wi-fi mooch, you might be able to use a trick I use when my sons have been on the net too long, or are getting annoying about it: unplug the router.
They usually assume the service is down, and go on and do something else.
I just unplug it, then plug it back in. It takes a couple of minutes to reboot and cycle back up, which is just enough time.
I think your friend Popcorn apologized because he probably had a moment of guilt around the elderly. He probably also felt bad for the old guy knowing he wouldn't have stood a chance against him trying to protect his wife. I've got into it with old people at the poker table at the casino and didn't care because they cussed me out for winning a big pot and they got beat. Then I've been chastised by some old women in a way that made me feel ashamed of myself, trying to remember what I did that was so bad and asking for forgiveness. It happens to the strongest of us
The dining room jerks.. did they ask for extra ranch dip or complain about the color of their fries? I just ask because they sound like some people I know of, and such info would confirm something I suspect.
More to the point, if everything is so damn bad here, why do you keep coming back? *snip*
I was just about to ask that. It reminds me of a guy who called us, back when I worked on The Weekly, saying we should do a story about X Restaurant because everytime he went in there the mashed potatoes were soggy and the meat was bland and this, that and the other were just lousy. I don't remember whether we actually asked him The Question, but I know it came up while discussing his call.
Only thing I can think of is that your restaurant puts up with their pissy demands. It'd be interesting to know how many other eateries in the area have simply refused to deal with them anymore.
Last edited by Dave1982; 02-21-2013, 12:27 PM.
Reason: extra format tag
Leave a comment: