A lovely middled-aged mother

[SophieD]

I work at a supermarket, naturally we can get some pretty dodgy scum come into the store - mainly, they think that because it's a supermarket, and we're not part of a shopping centre, they can get away with murder. There is one lady who lives very close to our store, and comes in every day or second day - usually it's with her kids, sometimes it's just to get cigarettes. Anyway, she is HEAVEN in a busy crazy day. She'll have to wait a few minutes for you while you're serving other customers - she doesn't care. She's motherly and will ask you how your day has been, you look very tired - not looking after yourself? and generally reiterates what is true - it's a passing job, don't worry to much, stuff the stupid management - she understands us and is a great ear to listen to our problems.
it makes your day that much better