That's how you deal with a call centre!

[Slytovhand]

Not a big one, but just real good to actually hear someone do this.

Lady rings up, and says "I've just done XYZ at ABC time... now you ask the questions".

I mean - how fantastic was that??

"Here are the basic details of why I am calling, you know your job... what else do I need to tell you to deal with this?".