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I work on tech support for a large real-estate franchisor, and my customers are members of the franchisee offices around the country - my company also runs training/skills sessions for our customers, sometimes inside our building.
I'm sitting at my desk, dealing with the usual slew of monkeys with mice and keyboards, when I get a call from our reception area - "Kylie, the principal (owner/manager) of the XYZ office is down here and wants to see you"
Oh crap. Oooh crap. "Kylie" runs one of the most successful real estate businesses in the country, and has a lot of sway. What did I do? I must look worries, 'cause one of my team pipes up with, "What's wrong with your face, boss? You look like... well, you, but moreso."
They're a lovely team, really. We're like family. Little bastards.
I head downstairs, and this stiff, tight-lipped middle-aged lady is standing there, along with a twenty-something year old girl holding a box rather sheepishly.
"Hi Kylie, I'm Dave - how are you?"
Suddenly her tight expression disappears and she gives me a warm smile, then proceeds to explain that, apparently, I had spoken to the younger girl quite a few times and sorted all sorts of things out (none of which I recall, of course - it's all a blur) and that, in thanks, they had a little token for me. The girl handed me the box.
They baked me cookies.
I looked at them dumbly, then fell over myself with thankyous, gave her a friendly hug and kiss on the cheek, then took the provender of my tech support success upstairs and shared them around.
Later on, I popped downstairs to the training course to introduce myself and talk about my team - just before I left, I told the class of 40 odd people that the key to a good result was sending us baked goods, and gave Kylie a little grin
That one put a smile on my face for days. I just couldn't stop saying it.. "A customer baked me cookies..."
I'm sitting at my desk, dealing with the usual slew of monkeys with mice and keyboards, when I get a call from our reception area - "Kylie, the principal (owner/manager) of the XYZ office is down here and wants to see you"
Oh crap. Oooh crap. "Kylie" runs one of the most successful real estate businesses in the country, and has a lot of sway. What did I do? I must look worries, 'cause one of my team pipes up with, "What's wrong with your face, boss? You look like... well, you, but moreso."
They're a lovely team, really. We're like family. Little bastards.
I head downstairs, and this stiff, tight-lipped middle-aged lady is standing there, along with a twenty-something year old girl holding a box rather sheepishly.
"Hi Kylie, I'm Dave - how are you?"
Suddenly her tight expression disappears and she gives me a warm smile, then proceeds to explain that, apparently, I had spoken to the younger girl quite a few times and sorted all sorts of things out (none of which I recall, of course - it's all a blur) and that, in thanks, they had a little token for me. The girl handed me the box.
They baked me cookies.
I looked at them dumbly, then fell over myself with thankyous, gave her a friendly hug and kiss on the cheek, then took the provender of my tech support success upstairs and shared them around.
Later on, I popped downstairs to the training course to introduce myself and talk about my team - just before I left, I told the class of 40 odd people that the key to a good result was sending us baked goods, and gave Kylie a little grin
That one put a smile on my face for days. I just couldn't stop saying it.. "A customer baked me cookies..."