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Cool Customer Service at Verizon
My husband relayed this to me earlier, but I'm a little unclear on the entire conversation---he felt the need to go into the other room to talk to the cellphone guys. I think he anticipated getting into a fight. He's been burned by other cellphone companies (I wasn't there for those incidents).
When he signed up for a cell last February, he asked about their texting services, only to be told they couldn't "turn it off" and his only option was to eat the cost and not use the service. Basically, it was a free phone, with a cheap data plan, and he'd be able to receive and send texts, even if he didn't want it. Since I was preggo we needed the phone for emergency labor calls and husband said okay.
He had recently decided to start texting a former CW who moved on to greener pastures, since he figured he had the service and might as well use it. But he got the bill for it today---which added up to a hefty amount that was larger than the original plan was. Onwards to the call...
Apparently the company did turn off the texting services, but neglected to inform us in any way, and it's been over a year. Husband was a little upset, but was prepared to pay the bill (my mother in law frequently does not pay hers
; we know the repercussions). The customer service rep was awesome in that he managed to get the bill cut in half, which we weren't expecting. He even set up a new service so that husband can continue texting the old CW to regale her with tales.
Way to go Verizon!
When he signed up for a cell last February, he asked about their texting services, only to be told they couldn't "turn it off" and his only option was to eat the cost and not use the service. Basically, it was a free phone, with a cheap data plan, and he'd be able to receive and send texts, even if he didn't want it. Since I was preggo we needed the phone for emergency labor calls and husband said okay.
He had recently decided to start texting a former CW who moved on to greener pastures, since he figured he had the service and might as well use it. But he got the bill for it today---which added up to a hefty amount that was larger than the original plan was. Onwards to the call...
Apparently the company did turn off the texting services, but neglected to inform us in any way, and it's been over a year. Husband was a little upset, but was prepared to pay the bill (my mother in law frequently does not pay hers
; we know the repercussions). The customer service rep was awesome in that he managed to get the bill cut in half, which we weren't expecting. He even set up a new service so that husband can continue texting the old CW to regale her with tales. Way to go Verizon!