As you're all familiar with, internet tech has certain lines it can't cross... basically, if the customer has an internet connection, we're not able to do much past the modem.
Today, Verizon announced "Premium Technical Support" for its DSL customers who pay $10 extra per month. They'll now support, "routers, network cards, video cards, sound cards, CD/DVD reader-writer, hard drives, flash memory systems, printers, scanners, gaming consoles and firewalls. Operating systems and software supported by the service are Windows Vista, Windows XP, Windows 2000, Windows 98 and Windows Me."
I don't work for Verizon, but what happens there usually comes my way soon enough... I can see it now... "Okay, Mr. 90-year-old Computer Illiterate. What I want you to do is go to Windows ME... we're going to start up 'regedit'!"
Seriously, the plan seems whimsical. It sounds like the techs are going to be asked to support every configuration of every computer and peripheral ever made (except for Macs)... and doing it by telephone... for $10 a month. (Can we say "offshoring?")
I don't know.
Today, Verizon announced "Premium Technical Support" for its DSL customers who pay $10 extra per month. They'll now support, "routers, network cards, video cards, sound cards, CD/DVD reader-writer, hard drives, flash memory systems, printers, scanners, gaming consoles and firewalls. Operating systems and software supported by the service are Windows Vista, Windows XP, Windows 2000, Windows 98 and Windows Me."
I don't work for Verizon, but what happens there usually comes my way soon enough... I can see it now... "Okay, Mr. 90-year-old Computer Illiterate. What I want you to do is go to Windows ME... we're going to start up 'regedit'!"
Seriously, the plan seems whimsical. It sounds like the techs are going to be asked to support every configuration of every computer and peripheral ever made (except for Macs)... and doing it by telephone... for $10 a month. (Can we say "offshoring?")
I don't know.
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