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It's also the end users/customers who can't be reached by phone too!
The idiots who call in issues and state they're critical and affecting production... they don't leave a valid callback phone number.. or tell me a network # on the Nextel (We don't have nextels).
I've had two people so far give me bad callback phone numbers and the issues are critical, so they say.
I'm following cover my arse protocol about this by noting tickets, attempting all possible communication routes, and warning management...
Eventually they're going to treat me like a squeaky wheel and instead of giving me grease, they're going to remove me and replace me with a wheel that doesn't squeak.
Arrrrgh!
The idiots who call in issues and state they're critical and affecting production... they don't leave a valid callback phone number.. or tell me a network # on the Nextel (We don't have nextels).
I've had two people so far give me bad callback phone numbers and the issues are critical, so they say.
I'm following cover my arse protocol about this by noting tickets, attempting all possible communication routes, and warning management...
Eventually they're going to treat me like a squeaky wheel and instead of giving me grease, they're going to remove me and replace me with a wheel that doesn't squeak.
Arrrrgh!