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Since I already have it formatted on my website and it's long, I'll just link: http://jack.is/tech-support/mar10.php
TL;DR customer didn't understand after multiple explanations that we are a support company separate from the antivirus company we partner with, that he bought our support services, and that he is not receiving an antivirus license key because he didn't buy the actual product. After going around in a few circles with him I was all too glad to void the service sale.
TL;DR customer didn't understand after multiple explanations that we are a support company separate from the antivirus company we partner with, that he bought our support services, and that he is not receiving an antivirus license key because he didn't buy the actual product. After going around in a few circles with him I was all too glad to void the service sale.