Call from Hell (top this one)

[Phone Jockey]

ANY UPDATES? Because that was beaauuuuuuuuuuuuutiful.

[lordlundar]

Nope. Can't top that one. Had a couple that were comparable, but nothing to beat it.

Apart from the fact that we're not even supposed to do tech support.

[yahurd]

SC: "You are an ego maniac. I hope your notes reflect that, a**hole."
Me: (makeing sure the customer can hear each individual key so he knows I am entering it in my notes) "Customer... states... colon... quote... You... are... an... ego... maniac... period... I... hope... your... notes... reflect... that... comma... a askerisk asterisk hole... period"

A classic example of "Be careful what you wish for..." Bravo!

couldnt agree more

[SnapAddict218]

Its asshats like these that I so wish I could see face to face, so they could see me giving them the biggest WTF look ever. I wonder do they greet their wives after work with a kiss or pick their kids up at ballet when they are done abusing the scum of the earth (us)? Do they even REMEMBER their behavior 2 weeks later?

Seriously, I want to see how these people act in real life. Surley they CANT act like that all the time, right? I mean, to use Red's story as the example here, if you berated and abused the female checker at the Sun Mart everytime untill a male came to bag your groceries, you'd be banned from the store or spend time in jail or both! (I know there are people that do this, but I'm talking about ALL THE TIME like EVERY call they make).

I just cant help but beam at how proud their mothers and fathers must be of them

[anode_probe]

Well, I am back off stress leave (first day back was xmas day, yay! I have to get another job!) and have yet to speak to my manager. Unfortunately, I also do not have a case number to see if he has been escalated again, I have plans to get that from my manager as well.

I was reading through these war stories, and it looks like we share the same pain. It's almost theraputic to see that we are all in the same boat.... theraputic yet sad.

Hope everyones holidays were decent.

[Crazyredhead]

I don't know, I left there before anything happened, but I hope so. It really is irritating that a company will allow customers who treat there reps this way. I should have cancelled it myself since I worked in care and learned how. But then he would have just called in and got a credit and the next rep would have suffered because of me.

[Cedophile]

Sorry for the hijack, I just couldn't resist.

The topic said "(top this one)" and you made a valiant effort at that.

JEEZ is his account canceled yet? I mean, really.

[Crazyredhead]

Oh, I remember a gentleman (very, very, very loose term) who called in once. The first thing out of his mouth was "Thank god, someone who speaks English!" I know when it starts out like that it isn't going to go well. Well, this idiot, would go off on anyone with an accent (most of our call centers are in India). He would cuss and curse them out and threaten there job is they didn't get an american speaking rep on the phone. The notes on his account were about a mile long.

Well, when I wouldn't get him a phone out that day, at the store, he called me a no-good bitch and that I had better get him a phone NOW or he will call the police and have me arrested and also call the channel whatever news and have me exposed for the bitch that I am. I apoligized for the inconvenience and thank him for that compliment.

Yes, I am a bitch, I worked hard for that title, so don't use it lightly. But I don't come across as one normally on the phone. I reserve that for the asshats and idiots.

Well, after he called me every name in the book, but my name, in one sentence, one of the sup came over and told me to transfer him to her quickly. She said that she will not have her reps spoken to like some dog. She currently tore him a new one.

That day alone, besides me, he escalated on 6 people, eventually wanting the president of the company to come to the phone NOW. Yeah....right, like the president has nothing better to do with his time than to hang out with a bunch of reps in a call center.

On my off time I found out that this man was severely abusive and very foul mouthed. He was at first a digital customer and cancelled. He went to GSM for another month and then cancelled and went back to digital. He was equally abusive on both sides. He claimed, according to the notes that the service was horrible on both sides. But, instead of cancelling, he decided to go back to GSM!? He was not better. He had more notes on his account than all of the Cingular customers put together.

The last time I checked, he has escalated on almost every call, cursed out almost every rep and threatened to sue everyone under the sun. There is no one there that will deal with him. I wonder why!!!!! His account was in the process of being cancelled by the company for abusive behavior, which if you read the contract, can be done, but it must be duly notated and have notes to back it up.

All of this happened in about 6-7 months time, and a note or two describing said abuse is dismissable but when you have a country full of reps and sups/managers saying the same thing about someone, it can make you go HMMMMMMMM!!!!

Sorry for the hijack, I just couldn't resist.

[Spankmonkey]

Yeah, we have a guy that is one of the investors in our company who calls in with every little petty problem known to man. We repeat the exact same thing to him everytime, and yet he calls in for the same identical problem.

Honestly, I love the people who say "I'm friends with so and so, and I'm gonna get you fired " You gotta love how these self important dickweeds think so highly of themselves, and that they're so smart, but yet, they're calling you for something they can't figure out on their own.

Yet, I'm supposed to sit on the phone and let this guy tear me apart just so that the company's reputation isn't tarnished, but hey, who the F$$k cares about the me. I'm expendable, and obviously the company is going to listen to a investor who gives them thousands of dollars, compared to an employee that is actually a liability (paycheck) to them.

But yet, since he's contributing to company assets, it's quite fine for him to beat us with the verbal abuse stick... jamming it up our a**es, and all we're told to do by our supervisors is just smile and say "Thank you for calling, have a wonderful day"

[SuperDan]

You let them verbally abuse you more than once? I know alot of call centers give one warning then disconnect you and log the reason.

Three words about that call:

WHAT

AN

ASSMONKEY!!!

[greensinestro]

That's a hellish call, all right. I've dealt with my share of people like that. There's always a simple solution to a problem, yet you have people like this who refuse to make it easy on anyone including themselves.

Keep us posted! I'm sure this is not the last you will hear of that sorry bastard.

[XCashier]

I looked over his notes sine we were going to report him to our legal dept incase he got out of hand again, and come to find that he has escalated every time he talks to a female and dogs the hell out of them until he gets a guy.

I don't understand that mindset (but then again, I'm not a sexist, moronic arsehat). You don't need to possess a Y chromosome to correct a problem.
Hey buddy, I've got your problem-solver right here:

[protege]

Basically, if the idiot believes that he is absolutely sure of the problem and refuses to accept your answer, then do it and when it doesn't work, he will feel an inch high and hopefully accept your solution.

Hehe I always do that to people. I may not be an expert, but I do know a great deal about things. Soooo I usually know how to fix things. Some people insist that I don't know what I'm talking about, and refuse to accept my solution. For them, I simply smile and nod, and leave them to their own devices. The solution is there, it's not my problem if they don't accept it and proceed to screw up their equipment.

[KamenRiderOsaka]

OMG, that sounds like a guy I had to talk to one day. He called in, and my rep did her dead air speech for like, 2 minutes (only need to do it for 20 seconds) so she went above and beyond waiting for this guy. He started yelling at her and demands a manager. I get on the phone, and he's nice for about...2 seconds. Then he starts yelling and then SCREAMING. Like, at the top of his lungs at me. The only thing I ever got out was my name, and "sir."
A manager came over and saw the rep on the verge of tears and I was just turning red with anger and amazement. Im pretty pale, and blush very easily. The guy was yelling so loud, the manager heard him at her desk about 6 feet away. She dialed into the call and listened for about a minute and then came over, put him on mute and said "You guys dont need to take this." and took over the call. She became my personal hero at that moment. She was such a b*tch to this guy, but it was so deserved. He escalated above her to an area manager, who he started talkin all buddy buddy with because that manager was a guy. I looked over his notes sine we were going to report him to our legal dept incase he got out of hand again, and come to find that he has escalated every time he talks to a female and dogs the hell out of them until he gets a guy.

Your guys sounds just as psycho as the one I talked to, maybe more with the personal threats!

[sld72382]

Man that was a crap call.

One thing I use with know-it-all clients is the "prove 'em wrong approach." Basically, if the idiot believes that he is absolutely sure of the problem and refuses to accept your answer, then do it and when it doesn't work, he will feel an inch high and hopefully accept your solution.