NightAngel
07-28-2006, 05:57 AM
This is my angry letter to Delta Airlines and since I rarely write them I thought I would subject it to the scrutiny of the best bunch of customer critiquer's anywhere.
I could very easily sound like an complete SC but I think I kept my anger in check. Oh, and I'm attempting to get all flight numbers before sending as well.
Please read and give suggestions. Thanks in advance.
Dear Mr. Grinstein,
I have been using your company for all my flying needs for several years now and have, until this month, been extremely satisfied with your company.
On July 13, 2006 my son, *Son's Name*, was scheduled to leave Tampa International Airport at 6:00am on flight 1827 as an Unaccompanied Minor. We began waiting in line at 5:00am. There were only two of your associates running the desk and a very long line. When we arrived at the desk we were informed that he had missed the flight as it had departed at 6:00am and it was now 6:01am. I paid a $50.00 fee to reschedule his flight for July 25, 2006 at 7:05am. I do not have that flight number but it was to Cincinnati, OH and from there to Kansas City, MO.
On July 25, 2006 we arrived at Tampa International at 5:30am, stood in line again and arrived airside at 6:50am. We were informed then that the plane had already been sealed and that they would have to schedule him for another flight yet again. At this point I did demand that he be put on a plane to Kansas City immediately as we had arrived early and it was 15 minutes until the plane was scheduled to take off. The lady at the desk managed to find him a seat on a flight to Atlanta, GA that was supposed to leave at 7:30am but had been delayed until 8:00am. I was assured that in Atlanta he would be immediately put on a connecting flight to Kansas City International Airport. The layover time on the ticket was four minutes but I was ASSURED that the staff would get him on board that flight.
When my son went to board the plane in Atlanta with the other Unaccompanied Minors on that flight he was stopped and told that his seat had been given to someone else. He was sent off ALONE to figure out how to get another flight to Kansas City. I would like to point out that I paid a $75.00 Unaccompanied Minor fee for him so that he would not be left alone in a strange airport/city to fend for himself. He wound up alone in Atlanta for three and a half hours before being allowed to board another flight. He was supposed to arrive in Kansas City at 11:15am but did not manage to get to there until about 6:30pm that evening.
I find this entire scenario completely unacceptable. The welfare of my son was the responsibility of your airline and this time your company failed us miserably. I will not be using your airline again- my child is much too important to me.
Sincerely,
NightAngel
I could very easily sound like an complete SC but I think I kept my anger in check. Oh, and I'm attempting to get all flight numbers before sending as well.
Please read and give suggestions. Thanks in advance.
Dear Mr. Grinstein,
I have been using your company for all my flying needs for several years now and have, until this month, been extremely satisfied with your company.
On July 13, 2006 my son, *Son's Name*, was scheduled to leave Tampa International Airport at 6:00am on flight 1827 as an Unaccompanied Minor. We began waiting in line at 5:00am. There were only two of your associates running the desk and a very long line. When we arrived at the desk we were informed that he had missed the flight as it had departed at 6:00am and it was now 6:01am. I paid a $50.00 fee to reschedule his flight for July 25, 2006 at 7:05am. I do not have that flight number but it was to Cincinnati, OH and from there to Kansas City, MO.
On July 25, 2006 we arrived at Tampa International at 5:30am, stood in line again and arrived airside at 6:50am. We were informed then that the plane had already been sealed and that they would have to schedule him for another flight yet again. At this point I did demand that he be put on a plane to Kansas City immediately as we had arrived early and it was 15 minutes until the plane was scheduled to take off. The lady at the desk managed to find him a seat on a flight to Atlanta, GA that was supposed to leave at 7:30am but had been delayed until 8:00am. I was assured that in Atlanta he would be immediately put on a connecting flight to Kansas City International Airport. The layover time on the ticket was four minutes but I was ASSURED that the staff would get him on board that flight.
When my son went to board the plane in Atlanta with the other Unaccompanied Minors on that flight he was stopped and told that his seat had been given to someone else. He was sent off ALONE to figure out how to get another flight to Kansas City. I would like to point out that I paid a $75.00 Unaccompanied Minor fee for him so that he would not be left alone in a strange airport/city to fend for himself. He wound up alone in Atlanta for three and a half hours before being allowed to board another flight. He was supposed to arrive in Kansas City at 11:15am but did not manage to get to there until about 6:30pm that evening.
I find this entire scenario completely unacceptable. The welfare of my son was the responsibility of your airline and this time your company failed us miserably. I will not be using your airline again- my child is much too important to me.
Sincerely,
NightAngel