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View Full Version : The Towel Tosser Has Crossed The Line


SnapAddict218
06-16-2007, 12:16 AM
The towel tosser, C, from previous posts has finally crossed the line. I'm sure you guys remember her from the previous posts, namely the one where she purposely trashed the hotel room so that "those fuckers" would clean it. Well kids, it took all that I had to keep from throttling her this afternoon. This is a long one. I am sooooooo mad. :pissed:

She has never, ever, ever worked in customer service, except for a remarkably brief stint in the call center before she applied for this job and moved. Actually, during her highschool days she wasn't expected to hold a "regular" job, as she helped out on the ranch at home. ALSO she wasn't expected to work while in college, so she had LITTLE job (and real life) experience after graduation. I’ve explained all that in previous posts.

We were on our way back from lunch when we saw this woman, probably late 20's, in a Burger King uniform walking on the sidewalk. C pointed her out and said "Oh look, she just got off her shift at the fast food store because she's not smart enough to have the job qualifications for anything else!" before erupting into a fit of giggles at this woman’s expense.

Whisky.
Tango.
Foxtrot?

I casually mentioned that fast food is a job that I will never do again and that I had dutifully put in my time behind the counter. Her giggles ceased at that point, as she realized the weight of them. She stammered that she'd never done food service before...or retail either (trying to change the subject). I said that I had done BOTH, and I believe EVERYONE should do one or the other at some point in their life. Obviously uncomfortable with her faux pas, she tried to change the subject again, and stammered half hearted, embarrassed apoligies. I, on the other hand, felt it necessary to give this stuck up little you-know-what a little talking-to from a former not smart enough to have better job-skills person.

I told her the tale of being 15 and having a hamburger smashed into my face because it was not prepared just right and of having to remove a customer from the store that I managed due to his name-calling of my 15-year-old counter person. Of giving up prime “party nights” because I had to work and of the thieves and general rudeness of those you encounter in retail.

I told her about the people you meet, in any service position, that think you are a looser or mentally challenged simply because you wear a uniform.

She did not say anything the rest of the ride back, and has said very little to me since we’ve been back in the office.

It makes my blood boil when ignorant people feel the need to flap their mouth hole. It’s an industry that, by her own admission, she knows nothing about and yet she still feels the need to put down another human being because of it. Neither of us knew anything about that lady, save for the most obvious, outward facts: She was a brunette in her late 20’s that worked at Burger King. She could have been a young woman putting herself through college or a single mother doing the best she can to keep herself off of welfare and her kids fed. Maybe she was a housewife trying to earn a little money of her own or fill her otherwise boring days with something constructive.

Or maybe she was just a lady trying to earn an honest freaking dollar, just like the rest of us in the world.

How dare she or anyone else take it upon them self to pass judgment. Who the hell do you think you are?

People like C wouldn’t last a day salting fries and apologizing for “the wait” than can't be helped in a lunch rush. C would be rocking in a freaking corner with 3 bus loads of teenagers rampaging through the lobby. She’d crack after an hour of folding and refolding a display of shirts and cleaning out dressing rooms at prom time. She doesn’t have what it takes to spend her 8 hours running around covering different departments let alone being able to answer questions in said departments. Her stint in the call center was so brief; she never made it past the probationary period where a supervisor was there to hold her hand the entire time. Yes C, I want to tell her, ‘if you take that bit of customer service work, you can say that it’s easy. You’ve never had food ground into your pores, drinks thrown at you, or been screamed at while you sat there, helplessly silent and fighting back tears. It’s easy for you pass judgment and look down your nose at people who wait on you because YOU'VE NEVER DONE IT. You’re lacking humility, and its from that humility that compassion stems. It’s where character begins to take shape to create a humble and caring individual.

Like I told her, those of us that have done our time in customer service think long and hard before raising a stink. We, unlike you, have a very hard time being an ass, because we've been on the other side of it.

GOD DAMN IT I'M PISSED. And she knows it. I did't even have to raise my voice, or cop an attitude. I think she realized the size of the nerve she hit. It's people like HER that burn us out. Attitudes like hers that make me insist that everyone needs to spend some time on the other side of that counter.

On a related note, I tried on some clothes at Target (thats where we were coming from) and I gathered up the gigantic pile of clothes in the dressing room and brought them to the girl at the front. She looked utterly shocked stuttered a surprised thank you to me. I patted her arm and told her it was no biggie. I know how awful it is to clean out changing rooms.

See? It's that kind of compassion and responsibility that customer service fosters. It's all about being kind to one another. It's not that hard.

myswtghst
06-16-2007, 12:20 AM
I'm completely of the opinion that everyone should work in some form of customer service for a while in their life, just to give them some compassion for the retail workers they often think nothing of abusing.

nhollywood
06-16-2007, 12:31 AM
I have to agree. I think it should be mandatory that everyone (especially the people who are just getting out of high school or college) should have to work in customer service or retail for a time.

Jack7957
06-16-2007, 12:34 AM
I have to agree on the making people work retail/food at least once in their lives. I think it should be at least a year for each. My wife has only worked food, not retail, so there are times I need to stop her before she gets into SC type behavior.

Like today, she wanted to complain to a manager how an employee told us the store (large sporting goods store) was out of an item, and to try the store across the hallway (we were at the mall). The other store had a similar item, for about $10 more than what I found on the first stores webpage. We decided to just go back over to the first store and look for ourselves. Sure enough, we found what we were looking for, and it was actually $5 cheaper than that stores webpage had it listed at. So she starts saying we should tell management about the one employee, and I said no, since we didn't know the persons name, and we couldn't remember exactly what they looked like. I didn't want to waste the managers time having to go around questioning every male employee to find out which one it was.

CancelMyService
06-16-2007, 04:17 AM
Jesus, someone smashed a hamburger into your face? That's got to be the worst thing I've ever read happen to anyone here. WTF is wrong with someone who would think that was an appropriate response to anything?

Retail Associate
06-16-2007, 08:10 AM
What a great post, SnapAddict218. I know you were (are) mad while writing it but you sure stated your case, and very well I might add.

A few years ago, before I worked in the hell-hole I'm in now, I had gone there for groceries. I finished my shopping and headed for a checklane. Ahead of me were two old, blue-haired biddies dressed in furs and bling-bling, obviously SO much better than the rest of humanity.

There was a very nice older gentleman who was a greeter. He had come to our lane for some reason (I don't recall exactly what) but he had to pass by myself and these two old b***hes. After he walked away one of them made a derogatory remark about him and the other commented that he should get a real job.

I was so angry but I didn't have the guts to tell them off. Now that I'm in retail I regret that I didn't use that opportunity to tell them just what I thought of them. Good for you that you let the towel tosser know what you thought of her stupidity!

jnd4rusty
06-16-2007, 10:22 AM
You said EXACTLY what I have been saying for yrs to people. I CHOSE to work the resturant business as my career but many people have looked down upon me because of my choice. They thumb their nose at that fact that I am in the fast food business. I love the work, it is extremely hard, very challenging and very rewarding. Fast food is the foundation of instilling good work ethics in today's youth. I find it very satisifying when I train a new employee and they learn valuable lessons of respect and hardwork. These young people go on in life but what they learn in the resturant business will help them in any situation through life. I am not just a shift manager, I am a mother, a director, a teacher, a guidence counselor, a therapist, a big sister, a nurse and a friend. I am getting out of the business, which is why I am enrolled in college to obtain a business degree but the only reason is because I am getting too old and the body is starting to wear down.

RammsteinGirl
06-16-2007, 11:40 AM
I've read the stories you've posted about this woman before, SnapAddict. I just have one question..

WHY on Earth do you keep hanging out with her?!?!?!
From what I've read about her.. she sounds like a dumb, stuck-up bitch that revels in judging people she doesn't know based on their current career choices. If I were around her for any length of time, I'd probably snap and strangle her!
:chipper: :flame:

I can't stand people who think that everyone who works retail must be dim-witted, a welfare queen or lazy/unmotivated. What these dumbfucks DON'T think about is that many of us are also full-time students, struggling parents or maybe we don't really HAVE to work a full-time job because our spouse has a job and so we just want a little of our own spending money. Sometimes I can just FEEL people looking down their nose at me. My boyfriend says it's only my imagination, but I don't think it is.

I guess it looks really simple and easy to stand behind a counter and ring up items or take orders at a fast-food restaurant. So these people who've never had to work a crappy retail/food service job in their life just think "Oh, any idiot could do that." What they don't realize is that we work our ASSES off for shitty wages, are generally unappreciated by the public and have to deal with screaming, grumpy-ass customers all day. And if you put those people in our shoes for a day, they would probably snap, freak out and run away crying from the pressure.

Catwoman2965
06-16-2007, 11:58 AM
I hear that a lot too at our store. So many customers "joke" that oh, they should get a job here for the discount...yeah, right...

Sometimes I just want to say to them "you wouldn't last 5 minutes here" - with your entitled attitude, i can't see you cleaning out the fitting rooms, putting stuff back on hangers, folding, running around like a chicken to the back, going up and down the ladders to get stuff, vacuuming, and the list goes on. They think its funny, but in reality, having seen how they act as customers, i wouldnt want to work with them! I work my ass off, and yes sometimes its a pain, but most of the time, i enjoy it. We also have a few ladies who work there already who don't need to, but do simply for the discount. Fortunately, i don't have to work with them often...

And as for people who think only losers work in retail or fast food - I work full time, and part time in retail - and i have a graduate degree....i'm not bragging, just making a point, don't judge someone by what they do...i do it by choice. I live in an expensive area, and have a lot of debt. The second job allows me to pay my bills, and buy a few things i might not have been able to.

I have the utmost respect for anyone who works in ANY job dealing with the public. I don't care why you cashier at the grocery store, or work at a fast food restaurant, or work in retail - you are still a person, and as such, deserve to be treated well. If i'm shopping, i will put my clothes back on hangers, bring them out, etc. i would never leave them in a pile on the fitting room floor, as so many of our customers do.

I agree with everyone else who says that people should be required to work some type of job where they deal with the public. I think it would be a rude awakening for many of them!

mariamousie1
06-16-2007, 02:27 PM
This is why I'm so happy Paris got put in prison. Some people don't work a single minute of their lives. They need a dose of reality.

SnapAddict218
06-16-2007, 03:07 PM
Jesus, someone smashed a hamburger into your face?

Yeah, because it had pickles on it. The other 2 people waiting in line at the time looked surprised, but complained to the manager when I ran to the back because the mustard in my eyes and onions in my nose were burning. I think of that story first when people want to put down fast food. You pick ketchup and greasy bits of burger out of your ears before coming back to handle dinner rush and then tell me how ANYONE can do that job.

WHY on Earth do you keep hanging out with her?!?!?!

It's not by choice, I can assure you. She is the wife of my boyfriend's good friend, and she is my office mate. She actually helped me get this job. Since I've taken the job with her, I do not hang out with her by choice. I can't stand her. That day she invited herself along to my target outing. Normally I don't care because I tune her out. Tonight there is a get together, so I have to see her tonight also.

Catwoman2965
06-16-2007, 04:46 PM
Definitely - what's funny, is i don't think there's been any "news" of her or her being in jail for the last few days....how sad....although why it was newsworthy to begin with, i'll never know.

Boozy
06-16-2007, 05:37 PM
The towel tosser should be asked to answer a few questions.

Do you ever eat at Burger King? Do you eat at any restaurant, or drink at any pub? Do you get groceries? Do you ever go to the movies? Do you ever buy a pair of shoes, get an oil change, fill your tank, borrow a book from the library, pay your bills, take a flight, surf the internet, drink coffee, see a doctor, or go to an amusement park?

You have those of us in the service industry to thank for that. We aren't just contributing to the economy...more and more, as production is outsourced overseas, we ARE the economy. We allow you to live your lives.

Despite the amount of shit the young woman in the Burger King uniform takes from people like the towel tosser, she still gets up everyday, puts on that uniform, and goes to work to earn an honest living by serving the eternally ungrateful.

What a repulsive society we live in that such a person should be treated as an object of scorn by the very people to whom she gives so much.

RammsteinGirl
06-16-2007, 05:37 PM
Yeah, because it had pickles on it. The other 2 people waiting in line at the time looked surprised, but complained to the manager when I ran to the back because the mustard in my eyes and onions in my nose were burning. I think of that story first when people want to put down fast food. You pick ketchup and greasy bits of burger out of your ears before coming back to handle dinner rush and then tell me how ANYONE can do that job.

I can't believe that the other customers in line had absolutely NO sympathy for you! I guess they wanted you to stand there, smile, and take their orders happily with condiments all over your face? :confused: What's wrong with people! Technically, you probably could've nailed that customer for assault. But you probably didn't think of that at the time. I would've made a big show about it if I were you.. "Oh god, my eyes! It burns!!" so then you COULD nail them for assault.

It's not by choice, I can assure you. She is the wife of my boyfriend's good friend, and she is my office mate. She actually helped me get this job. Since I've taken the job with her, I do not hang out with her by choice. I can't stand her. That day she invited herself along to my target outing. Normally I don't care because I tune her out. Tonight there is a get together, so I have to see her tonight also.

I know you feel like you have to be hospitable to this woman, but maybe you could just limit your contact with her to work only? You'll probably see her at a lot of social gatherings since she is the wife of your b/f's friend, but you by no means have to hang out with her or even talk to her other than a Hello! And how rude of her to just invite herself along on your shopping trip. I would've told her to bugger off myself. Don't feel like you HAVE to be this awful woman's friend. I'm guessing she doesn't have many friends because of her terrible attitude/personality, so it looks like she's latched on to you.

RammsteinGirl
06-16-2007, 05:45 PM
The towel tosser should be asked to answer a few questions.

Do you ever eat at Burger King? Do you eat at any restaurant, or drink at any pub? Do you get groceries? Do you ever go to the movies? Do you ever buy a pair of shoes, get an oil change, fill your tank, borrow a book from the library, pay your bills, take a flight, surf the internet, drink coffee, see a doctor, or go to an amusement park?

You have those of us in the service industry to thank for that. We aren't just contributing to the economy...more and more, as production is outsourced overseas, we ARE the economy. We allow you to live your lives.

Despite the amount of shit the young woman in the Burger King uniform takes from people like the towel tosser, she still gets up everyday, puts on that uniform, and goes to work to earn an honest living by serving the eternally ungrateful.

What a repulsive society we live in that such a person should be the object of scorn by the very people to whom she gives so much.

Very well said Boozy! Unfortunately, I don't think most people think of it that way. I have more respect for a "burger flipper" than someone who inherited all their money and never has to lift a finger (a Paris Hilton-type), someone on welfare NOT working that is perfectly capable of working, or some lowlife peddling drugs out on the street. And you're right - without service industry workers, life in this country would grind to a complete halt - no groceries, gas, clothes or any of the comforts we're accustomed to would be able to be bought and people would riot. "You don't know what you got 'till it's gone" :p

Rapscallion
06-16-2007, 07:26 PM
Rent fight club. Make sure she watches it all. There's a particular scene I'm thinking of.

Rapscallion

BookstoreEscapee
06-16-2007, 08:42 PM
Yeah, because it had pickles on it. The other 2 people waiting in line at the time looked surprised, but complained to the manager when I ran to the back because the mustard in my eyes and onions in my nose were burning.

They watched someone smash a hamburger in your face and then complained because you went to wash it off before serving them?! My God! I would have loved to have been in line with them. I'd have rushed up to you and made sure you were all right and then told them they should be ashamed of themselves for thinking you should just keep working with mustard in your eyes. Get a soul, people!

(Of course, if you didn't wash it off they would have complained you were being unsanitary or something...)

Becks
06-17-2007, 03:27 AM
:wtf:

I'm pretty much speechless, so...I'll just mention that fact, and hopefully add more at a later time.

iradney
06-17-2007, 08:35 AM
If it weren't for retail jobs, half of the employed population in my country would be jobless. If it weren't for waiters, burger flippers, petrol jockeys, car washers, car guards, postmen, telephone operaters et al, you would have to do every damn thing yourself. No going to a restaurant for you! There's no cooks, waiters, delivery men, hostesses, nothing. Heck, no clothes shopping, no coffee outings, no gym...you'd just sit at home all day and watch your nails grow.

GayleShy
06-17-2007, 08:54 AM
These sort of stories are the main reason I try to be very nice to people working fast food. They can't have tips to let them know that they're doing a good job and they're treated like crap. I try to let them know that I appricate them in any way I can, without going over board.

SnapAddict218
06-17-2007, 03:46 PM
On my burger-face incident, the other customers were upset that I hadn't called for a replacement before rushing off to the back in tears to clean up. Well, fucktards, I really wasn't thinking about YOU at the moment. The manager that they complained told them to shut it, in so many words. Jerks!

As for the towel tosser, I don't activly seek her out, her husband will deposit her where ever I am as when we all get together. As in, physically steer her over to me and tell her to "stay there" like talking to a slow kid. And she will until either he comes to get her or I get up to do something else. I should attempt to explain that usually she is this sick-sweet fake nice. To the point that it's patronizing (but not intended that way). Instead of saying "Hey, could I have some ketchup packets? Thanks!" she'd say in that sugar sweet fake singsong voice "Hello, how are YOU today? GREAT? That's so wonderful to hear! Could I please have 3 ketchup packets to use on my fries? Oh thank you so, so,so,so much! YOU are SUCH a dear!!! You have your self a fantabulous super day now, ok? Thanks so much, bye bye!!!!" Like I said, it's fake but she usually spouts generic polite phrases like a robot all day and night, so it really caught me off guard when she dialed into her human side and made fun of someone.

I'm still baffled as to why she felt the need to put that lady down. Yeah, she works fast food, and I used to fold shirts, and big deal. C and I are processing clerks. Don't you think there is some corporate guy sitting in an office saying to his buddy, "HA!!!! Those processing clerks- man, they do that job because they aren't smart enough to have the job skills for anything else! HA HA HA HA" What ever it is we do, there's always someone above us.

We went to see some friends in a truck pull last night-I lucked out because C and her hubby didn't want to buy a pit pass. Since they didn't have one they had to sit in the grandstands all night while the rest of us camped out on the track. So I didn't have to talk to her at all. Yay for me! It's not just this incident but man I really don't care for her.


Raps- yeah, I've quoted that before and I do not think people realize how true that is.

Do Not Fuck With Us.

Raerlynn
06-17-2007, 04:21 PM
Rent fight club. Make sure she watches it all. There's a particular scene I'm thinking of.

Rapscallion

"Look, the people you are after are the people you depend on. We cook your meals, we haul your trash, we connect your calls, we drive your ambulances. We guard you while you sleep. Do not... fuck with us. " :D

XCashier
06-17-2007, 09:08 PM
On my burger-face incident, the other customers were upset that I hadn't called for a replacement before rushing off to the back in tears to clean up. Well, fucktards, I really wasn't thinking about YOU at the moment. The manager that they complained told them to shut it, in so many words. Jerks!
I'm glad your manager was there to tell those self-centered pricks off. Too bad he hadn't been there when the asshat shoved his burger in your face, and given him a well-deserved shoe leather enema. :pissed:

Jeeze, just thinking about hot grease and mustard in my eyes is making them water and sting. Those creeps just couldn't comprehend that you were in actual pain! :mad:

Good God. Some folks just cannot comprehend that there is an entire world outside of themselves. That there are other human beings, with feelings and rights and problems, and those folks should be treated the way you'd want to be treated in return. That towel tosser is in desperate need of a big bowl of Reality Chex, or at the very least, this: :salmon:

RammsteinGirl
06-18-2007, 05:34 AM
"Look, the people you are after are the people you depend on. We cook your meals, we haul your trash, we connect your calls, we drive your ambulances. We guard you while you sleep. Do not... fuck with us. " :D

Oh dude.. I LOVE IT!! That quote should be put on a CustomersSuck.com t-shirt or something!! :super:

I should attempt to explain that usually she is this sick-sweet fake nice. To the point that it's patronizing (but not intended that way). Instead of saying "Hey, could I have some ketchup packets? Thanks!" she'd say in that sugar sweet fake singsong voice "Hello, how are YOU today? GREAT? That's so wonderful to hear! Could I please have 3 ketchup packets to use on my fries? Oh thank you so, so,so,so much! YOU are SUCH a dear!!! You have your self a fantabulous super day now, ok? Thanks so much, bye bye!!!!" Like I said, it's fake but she usually spouts generic polite phrases like a robot all day and night, so it really caught me off guard when she dialed into her human side and made fun of someone.

I can't stand fake nice people like that. I grew up in a small, Southern town, population 5000.. and many, many people were like that. I think it's a common thing with small-town people. They'd be nice and sugary-sweet to your face, then talk shit about you behind your back. I'd rather people like that not speak at all, TBH..

lumlite
06-21-2007, 08:55 PM
You know, I think the SC's featured on this site(and it's previous incarnations) wouldn't get any real benefit from working customer service. They would just have another line to add to the sucky customer arsenal. ("You know, I've done this, it's not that hard, at least it wasn't for me." Or something similar.) You respect people, or you don't. My father never worked in CS, and he taught me how to play "Tip Suprise." I've never worked in food service, or retail, but it would never occur to me to pull some of the crap these people do.

I don't know, that's my take on the situation.

Dragon_Dreamer
07-01-2007, 04:48 AM
What's tip surprise?

lumlite
07-03-2007, 08:14 PM
Fun little game to play with wait-staff.

You go in, get a meal, trying to get as close to $20 as you can without hitting it or going over. $19.99 is the spot you're aiming for. Then, when you pay, take a twenty and fold it around a ten. If you fold it tight enough, it looks like you left a
$.01 tip, until they it gets unfolded, revealing a $10.01 tip. ;)

Anakah
07-04-2007, 07:36 AM
I would have probably gotten a big attitude with her. That is the most spoiled and stuck up thing I have ever read. I wouldn't mind not having to work for a living and having everything handed to me but I would NEVER want her mentality.

I too, have the upmost respect for all that have to work with the public. Or any other job that involves hard work. If only she could work some kind of job where keeping the customer happy is the goal and having a smile as they act like jerks to you. That makes my blood boil. Disgusting, really.

solemnwarning
07-05-2007, 10:01 PM
I have to agree. I think it should be mandatory that everyone (especially the people who are just getting out of high school or college) should have to work in customer service or retail for a time.

I'm working part-time at the school as a netadmin/tech/support guy, does that count? :P

(Yes, the "teachers" are the most ignorant, thickheaded idiots I've ever met, closely followed by the "students")