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RammsteinGirl
08-08-2007, 06:50 AM
Today was one of the worst days I've had at work in a while.

This morning, a minor storm blew through the area and caused our checkout and perimeter department registers to go down for some weird reason. I couldn't even clock in when I arrived at 10 AM. The only register that was working was the one at the service desk. So all of the customers had to be rang up at the service desk. It was a little annoying, but most of the people were understanding.

Finally, at about 11:30 AM, the system allows me to clock in and I am able to get onto a checkout register.

I see a lady waiting at the service desk (not in the regular refund line, but on the other side of the desk where the non-refund register is located). I think she is waiting to check out, and seeing as there was no customers in my line, I politely tell her she can come over and check out at my register. And the fucking old bitch literally SCREAMS at me, "I'M WAITING FOR A REFUND!!!!!!!!!!!!!!!!!" :eek: I'm sorry, but what the FUCK is the reason for such nastiness? I was just trying to be a nice, good little Kmart peon and get her out of the store quicker.. what a goddamn bitch. I fake-nice chirped, "Oh, okay ma'am! Sorry about that!" Sorry, my ass!

While all of this is happening, I'm training a new girl, and she is shadowing me and witnessing all this. She probably won't be back after today.. LOL I can't say I'd blame her though.

Now this falls under the category of sucky co-worker. After a little while, I close my register and have the new girl I'm training open up on her own, with me standing beside her. This is the first time she's ever worked on a register, so she's kinda slow and pretty nervous, understandably. There was only one other cashier open, which is typical for Kmart. After a little while, I notice she is getting low on $1's, so I tell her to shut her light off and I'd go get her some $1's (in hindsight, I should have had her follow me). She stays behind at the register, and because we're SO short-handed today, it takes me about 5 minutes to get the change from the service desk.

..I come back, and I see the new girl's light is back ON and there's people in her lane. The other cashier had ordered the new girl to open back up because she was getting upset and flustered because her checkout line was getting backed up! I was really pissed off at the other cashier - this girl was brand spankin' new and had no business running a register on her own yet, she wasn't ready. I would've told the other cashier off if there wouldn't of been so many customers around at the time. I felt really bad for the poor girl.. she said that while I was gone, a lady came up and wanted something, and she told her, "I'm sorry, I don't know how to do that." (She should've came and got me, but the girl is only 16 so I'm cutting her some slack) and the lady screamed at her, "I have to be at work in 5 MINUTES!!" and SLAMMED her merchandise down and stormed out. :eek:

Final suckage.. this was after the girl I was training went home for the day, and I was running my register. All of a sudden, I hear the MOST EAR-SPLITTING, loudest, sharpest whistle I have ever heard in my life. All the employees and customers on the front end grew silent and looked around in bewilderment. Next thing I hear is a woman SCREAM, and yes I mean SCREAM, "I HAVE BEEN WAITING HERE AT THE JEWELRY COUNTER FOR 10 MINUTES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" :eek: (the jewelry counter is located across from the service desk). Like I said before, we were so shorthanded today, and it probably took maybe *5* minutes for whoever was working jewelry to get to the counter to take care of the lady. I understand that no one likes to wait, I don't like to wait either, but is there any reason to behave like that in public? When people do stuff like that, they don't realize that they are just embarrassing themselves..

In addition, today I got my yearly review. I was good in everything, but my manager docked points for me not getting enough Sears Credit Card applications and not selling enough Smart Plans. Oh, and because I say "Thank you" at the end of transactions, instead of the whole "Thank you for shopping at Kmart!" parakeet spiel like we're supposed to. And more points docked because I don't greet every single customer I walk past in the store, even when I'm in transit to and from breaks and clocking in/out. :confused: I do say hi to people sometimes, and most of them don't even say hi back, so what's the fucking use? I hate Kmart, what a shitty company to work for.

And the customers.. MOST people are fine, and don't pitch fits and act like assholes. But there are some people that are just beyond nasty. I know that Kmart breeds suckiness because they don't EVER schedule enough people to work, but it's not the employees' fault.. it's not the jewelry associate's fault that they are the ONLY person working jewelry, layaway and fitting rooms. It's not the cashiers' fault that there is only 2 lanes open at noon on a weekday. I can completely understand people getting upset if we were just standing around joking and not taking care of customers, but when they see us running our asses off and trying so hard, then still scream and belittle us? I just don't understand it. :cry:

I swear.. I was so upset and stressed when I left work today.. I don't know how much longer I can handle this. :(

MrSunshineState
08-08-2007, 07:23 AM
You can always get another job. Don't work at a place that treats you like shit.

Chained to the counter
08-08-2007, 07:25 AM
Wow, you really have to great customers even if your just walking through the store? I didn't know Kmart was so strict on that sort of thing, glad i've never worked for them.

I worked at Target 10 years ago, absolutley hated the place.

Sorry you had a bad day, here have some m&ms, i picked up a big 1kg bag for only 2 dollors, so i'm happy to share.:)

CancelMyService
08-08-2007, 07:32 AM
Ugh, I hate it when stores require you use scripted greetings/closings for every person you encounter that are completely unwieldy to use in normal conversation without sounding like riveted-on corporate robospeak.

What is it about these scripts that give upper management a tent in the pants region? Never in the history of retail has a customer ever decided to spend more because they were so impressed at the stream of mandated phrases you have to hit every time. Do they really think all employees act like the lobotomized goobers in the training videos?

RammsteinGirl
08-08-2007, 07:41 AM
Do they really think all employees act like the lobotomized goobers in the training videos?

I know.. I absolutely HATE scripts. I think it's better to make natural conversation with customers. Yeah, at Kmart we have the "10 Foot Rule," which is if you see a customer within 10 feet of you, you have to make eye contact, greet them, and if they look like they are looking for something, ask them if they need help. I think it's stupid, because people just want to be left alone when they shop. And if they do need help, trust me, they WILL let you know!

To answer your question, yeah, that's exactly how they want us to act. Good little unquestioning, mindless Kmart clones whose sole purpose in life is to make more money for the corporate goons by selling Smart Plans and credit apps by the shitload. I wanted to strangle the "employees" on the Kmart training videos, they're so perfect. I highly doubt they're real employees. I wish I could find the videos on Youtube or something to show y'all. :p

bigjimaz
08-08-2007, 07:51 AM
K-mart has always had an issue with holding on to employees. They have (or at one time had) a higher employee turnover rate than Wal-mart. They treat their employees like crap. No wonder the company is going slowly into the crapper.

Get out while you can. No use going down with a sinking ship.

My local K-mart is a perfect example. When I first moved here 5 years ago, K-mart was THE place to shop. There were almost always 5 - 7 registers open to take care of the volume of business. All of a sudden (or at least it seemed like it) there were 1 or 2 registers open, nobody working there looked satisfied. I hardly ever saw the same face twice. The store went from being open 24 hours a day to 8am to 11pm and now they are 10am to 9pm. Half the lights are never turned on and they closed the garden center. My son in Arizona tells me that K-mart has closed 2 of the 3 K-marts where he lives.

You can't blame Wal-mart for everything. Poor management will cause just as many problems as good competition.

When will corporate realize that if they can't keep the employees happy, they're eventually going to lose?

queenbb
08-08-2007, 11:38 AM
i know how you feel, i work for your sister company, and it seems that everyone has been takeing asshole pills before they come in to the store.

i also hate the 10ft rule, and when ever im in my department i will greet people when they come in, and let them know i will be with them as soon as i can, but when i am walking through the store, i just smile and nod at customers, as they are usually not even paying attention to me at all. also when im walking through the store i normaly am getting change for my drawer, so i dont really want to pull attention torward my self so they notice i have a bag of money since there is a rule that all money must be in the bag and we have to go where the cameras are, (which is a bummer when the escalator is busted cause i have to get an escort from lp or a manger to go down with me.

in this area we dont even have kmarts any more. they all went away, i guess walmart is takeign over, and i absolutly hate shopping there. my dad worked for kmart for a while when he was in the navy as a second job. he liked it ok, he worked in the sporting goods section.

Catwoman2965
08-08-2007, 12:11 PM
I know.. I absolutely HATE scripts. I think it's better to make natural conversation with customers. Yeah, at Kmart we have the "10 Foot Rule," which is if you see a customer within 10 feet of you, you have to make eye contact, greet them, and if they look like they are looking for something, ask them if they need help. I think it's stupid, because people just want to be left alone when they shop. And if they do need help, trust me, they WILL let you know!

I agree with you on that; there's nothing i hate more than having to listen to an employee who is clearly using a script...just say hi, how are you, and that's it. I absolutely can't stand it when they follow you around, asking can i help you, do you need anything? Um, no, i JUST walked in, haven't had a chance to look around! I ususally will just say, no, but if I do, I'll let you know.

We have to do that in my store as well, but ive got it down where I will greet the customer, and then kind of watch. If they look like they need help, I will offer it, if not, I leave them alone, knowing they will come to me. But to ask the minute they set foot in the store is just silly - and half of them don't even bother to say hello back to you! Ok, whatever...

Irving Patrick Freleigh
08-08-2007, 03:49 PM
Ugh, I hate it when stores require you use scripted greetings/closings for every person you encounter that are completely unwieldy to use in normal conversation without sounding like riveted-on corporate robospeak.



At my store we are supposed to be doing the same thing. I never do. When I would do it most customers either would not respond or start acting all surprised, like somebody they know was trying to start a conversation with them.

I'd probably react the same way. I expect a hello from the cashier and nobody else.

Seriously, why can't the suits figure out most people want to get their shit and get the hell out, without being harassed by a bunch of employees spewing corporate-scripted greetings?

Becks
08-08-2007, 03:50 PM
because people just want to be left alone when they shop. And if they do need help, trust me, they WILL let you know!

Heh. When I actually NEED help, all the employees seem to disappear. No wonder KMart is my third choice...and I've hated Target most of my life, to boot.

Catwoman2965
08-08-2007, 04:03 PM
Heh. When I actually NEED help, all the employees seem to disappear. No wonder KMart is my third choice...and I've hated Target most of my life, to boot.

well, yes, that is true. That happens to me more often than not....I guess I meant in a perfect world, that's what I would want, be close enough that if I DO need help, someone is there, but not be up my butt every 3 seconds.

I've actually avoided stores because of that; i was in the body shop one time, just browsing, and this young guy associate came up, greeted me, asked if i needed anything, and then told me about some sale items. Ok, fine, but then would not quit, almost followed me around, saying this is nice, that is nice, etc etc...i finally just left to get away from him, and have never gone back to that particular location.

FuzzyKitten99
08-08-2007, 04:38 PM
RammsteinGirl ... do you get any kind of bonus or incentive if any of the customers DO actually apply for the credit card?

queenbb
08-08-2007, 05:25 PM
at my store if you apply for a sears card you get like 2$ incentive on your commission statement after you have sent in a few, but i dont know if that is per month or from the beginning, i dont get many applications and when i do most of them dont go through, out of the 8 months i have worked there i think maybe 2 of the applications i sent in actually went through.

AirHostess
08-08-2007, 05:38 PM
:hug: Sounds like a horrible day, I used to have days where I used to go home and cry due to the sheer nastiness of customers!

I don't think anyone could blame you for job hunting.

Catwoman2965
08-08-2007, 06:21 PM
at my store if you apply for a sears card you get like 2$ incentive on your commission statement after you have sent in a few, but i dont know if that is per month or from the beginning, i dont get many applications and when i do most of them dont go through, out of the 8 months i have worked there i think maybe 2 of the applications i sent in actually went through.

That's just stupid; so you're saying you won't get credit for the apps if they aren't approved? As if you have any control over how someone's credit is! When we open instant credit apps, we have to enter our info, so whether or not they are approved on the spot, or have to go for further review, we get credit for it, but its just points on your review.

RammsteinGirl
08-08-2007, 06:49 PM
at my store if you apply for a sears card you get like 2$ incentive on your commission statement after you have sent in a few, but i dont know if that is per month or from the beginning, i dont get many applications and when i do most of them dont go through, out of the 8 months i have worked there i think maybe 2 of the applications i sent in actually went through.

Are you sure about that..? We've been told that every application counts for us, even if the customer is not approved. I think the way it goes is after your 5th application, you start getting $2 commission per application. It's such a small amount, it's not even worth bothering.

And about there never being any employees around in Kmart when customers need help.. that's not because the employees are hiding, but because there's usually only 1 employee covering hardlines and 1 covering softlines. Our store is literally run on a skeleton crew all the time. My store manager comes in on his days off and works the floor sometimes. It's bad..

technical.angel
08-08-2007, 07:06 PM
I know the only way that the K-Mart in my hometown is holding on is by being open on every holiday. So when every grocery store and Wal-Mart is closed, you can pick up that last minute item at K-Mart!

Tigress
08-08-2007, 07:32 PM
My local K-mart is a perfect example. When I first moved here 5 years ago, K-mart was THE place to shop. There were almost always 5 - 7 registers open to take care of the volume of business. All of a sudden (or at least it seemed like it) there were 1 or 2 registers open, nobody working there looked satisfied. I hardly ever saw the same face twice. The store went from being open 24 hours a day to 8am to 11pm and now they are 10am to 9pm. Half the lights are never turned on and they closed the garden center. My son in Arizona tells me that K-mart has closed 2 of the 3 K-marts where he lives.

You can't blame Wal-mart for everything. Poor management will cause just as many problems as good competition.

When will corporate realize that if they can't keep the employees happy, they're eventually going to lose?

Same story with mine. K-Mart used to enjoy my business rather frequently because they had self-checkout lanes. Just grab my crap, scan it myself and swipe my card. No human interaction necessary. Then they took them out because they didn't have the self-scanners that detected unpaid items being put in the bags, making it stupidly easy to steal.

Whenever I go there, the associates are always a little "over-friendly." Like when I handed a cashier a package of cheap gold-colored rings. She closely examined them, like I had handed her precious treasure, then asked what I was going to do with them.

"..."
"Wear them?"

Really, lady. Just scan the damn thing, let hand you my ten-spot, give me my change, receipt and merchandise, and I'll be on my way. I really am not in the mood to discuss my accessorizing methods, especially when the accessorizing is for cosplay purposes.

This is also the place where two associates openly mocked me when I was picking up a few things on the way home from tae kwon do class. I know it looks kind of weird, but there are three martial arts schools in town! It's not that weird! But it was awesome seeing one of them paralyzed in fear of my ninja retribution as she rung me up. She wouldn't speak to me or look me in the eye during the whole transaction. :devil:

RammsteinGirl
08-08-2007, 08:22 PM
Same story with mine. K-Mart used to enjoy my business rather frequently because they had self-checkout lanes. Just grab my crap, scan it myself and swipe my card. No human interaction necessary. Then they took them out because they didn't have the self-scanners that detected unpaid items being put in the bags, making it stupidly easy to steal.

Whenever I go there, the associates are always a little "over-friendly." Like when I handed a cashier a package of cheap gold-colored rings. She closely examined them, like I had handed her precious treasure, then asked what I was going to do with them.

"..."
"Wear them?"

Really, lady. Just scan the damn thing, let hand you my ten-spot, give me my change, receipt and merchandise, and I'll be on my way. I really am not in the mood to discuss my accessorizing methods, especially when the accessorizing is for cosplay purposes.

This is also the place where two associates openly mocked me when I was picking up a few things on the way home from tae kwon do class. I know it looks kind of weird, but there are three martial arts schools in town! It's not that weird! But it was awesome seeing one of them paralyzed in fear of my ninja retribution as she rung me up. She wouldn't speak to me or look me in the eye during the whole transaction. :devil:

Wow, I don't think our store has EVER had self-checkouts. I wish we did, however, that would require scheduling an extra body to supervise them.

I'm definately not like those people you mentioned. I never comment on a customer's purchase unless they bring it up. Sometimes, if I'm ringing up a piece of clothing and I like it, I will make a small comment that I think it's cute, but nothing more than that.. no asking the customers what they're going to do with their merchandise after they purchase it.

What exactly did the 2 associates say about you? If you were sure they were talking about you, you should have reported them to management.

RammsteinGirl
08-08-2007, 08:24 PM
I know the only way that the K-Mart in my hometown is holding on is by being open on every holiday. So when every grocery store and Wal-Mart is closed, you can pick up that last minute item at K-Mart!

Yep.. we were open until 10 PM on Christmas Eve, and I think we were the only store open in town. Meijer, Target, Walmart and everyone else closed at 6 PM or so.

queenbb
08-08-2007, 08:34 PM
That's just stupid; so you're saying you won't get credit for the apps if they aren't approved? As if you have any control over how someone's credit is! When we open instant credit apps, we have to enter our info, so whether or not they are approved on the spot, or have to go for further review, we get credit for it, but its just points on your review.
we get credit even if they are not approved, they just said that the first few were not going to be on our commission statement. i just mentioned that i only had a few that went through, usually a last ditch effort to get a card so they can get tires or a battery on their car in an emergency.
Are you sure about that..? We've been told that every application counts for us, even if the customer is not approved. I think the way it goes is after your 5th application, you start getting $2 commission per application. It's such a small amount, it's not even worth bothering.

And about there never being any employees around in Kmart when customers need help.. that's not because the employees are hiding, but because there's usually only 1 employee covering hardlines and 1 covering softlines. Our store is literally run on a skeleton crew all the time. My store manager comes in on his days off and works the floor sometimes. It's bad..
we were also on skeleton crew but because we didnt have anyone to work. the manager before fired all the guys, or they quit cause he was such an ass, he actually said if you dont like it get the f*cuk out of here. we all were in fear of loosing our jobs, and every note that was around ended in or you will be terminated

theredbaron47
08-08-2007, 09:28 PM
the manager before fired all the guys, or they quit cause he was such an ass, he actually said if you dont like it get the f*cuk out of here. we all were in fear of loosing our jobs, and every note that was around ended in or you will be terminated

Sounds like the job from hell.

No one deserves that kind of atmosphere. The sooner you get your ass out of that job is that much sooner that you will be happier.

walking with scissors
08-08-2007, 09:54 PM
It really sucks that you got dinged in your review for not getting credit card apps and selling service plans. That's WRONG.

I guess the managers don't get that nobody who has been standing in a long line for long time because there's only 1 register open wants to wait even longer in order to fill out an application, and most people know that service plans are rarely worth the money. It's a vicious circle of stupidity.

RammsteinGirl
08-08-2007, 10:11 PM
It really sucks that you got dinged in your review for not getting credit card apps and selling service plans. That's WRONG.

I guess the managers don't get that nobody who has been standing in a long line for long time because there's only 1 register open wants to wait even longer in order to fill out an application, and most people know that service plans are rarely worth the money. It's a vicious circle of stupidity.

And that's exactly why I don't ask people the "required" questions most of the time. I don't want them biting my head off for asking them to apply for a Sears card after they've been waiting in line for 10 minutes.

Bright_Star
08-09-2007, 12:45 AM
Don't go to work for Wal-Mart. The customers that come through there are even nastier than the ones who shop at K-Mart. & the managers are a bunch of spineless sons of bitches without a frigen backbone.

CrazedClerk
08-09-2007, 02:18 AM
Don't go to work for Wal-Mart. The customers that come through there are even nastier than the ones who shop at K-Mart. & the managers are a bunch of spineless sons of bitches without a frigen backbone.

As a former walmart monkey, I know this man speaks the truth.

Tigress
08-09-2007, 05:01 AM
The reasons K-Mart and other retail chains push the credit cards and service plans is because it means pure profit for the company with minimal effort. It's just another way to separate the customers from their money.

Pezzle
08-09-2007, 07:23 AM
I am also told that us big chains mark our laptops down below MSRP and actually LOSE money for each laptop we sell without accessories and service plans. Price wars!

queenbb
08-09-2007, 11:29 AM
Sounds like the job from hell.

No one deserves that kind of atmosphere. The sooner you get your ass out of that job is that much sooner that you will be happier.

dont worry that guy is gone. we have a much better manager now. we all like him. alot of the guys that were working at that time decided to quit. one of them came back today to see if he could get his job back now that that asshole is gone.

Primer
08-12-2007, 09:05 PM
Whenever I go there, the associates are always a little "over-friendly." Like when I handed a cashier a package of cheap gold-colored rings. She closely examined them, like I had handed her precious treasure, then asked what I was going to do with them.

"..."
"Wear them?"

Now I know I'm not the only one here with my mind in the gutter, but I'll bet nobody else thought, "Oh, they're c*ck rings for my schnauzer..."

I'll go crawl back under my rock now...

Rine
08-13-2007, 02:06 AM
And that's exactly why I don't ask people the "required" questions most of the time. I don't want them biting my head off for asking them to apply for a Sears card after they've been waiting in line for 10 minutes.

The reason I got out of cashiering at Sears is because I was tired of being harassed by upper management because of my lack of credit apps. The most I ever got for one month in my one year of cashiering was exactly five. I switched to store support and I am happy there. I hated having to push credit cards on my customers; most of the time I only asked the "may I" question to see if they were going to put it on their Sears card. After that, I didn't care and I think a lot of people appreciated that. I hated having to sell MRAs and PAs too.

But I think I'm going to get a new job soon after fourth quarter. Sears and Kmart are a sinking ships and it's just going to get worse.

Oh...and this is off topic, but I have a question for you RammsteinGirl:

What does K-mart temporary employee discount cards look like? Are they little and hand written? Does it really take six months to get a discount card? Today at Sears, I rang through a girl that had a funny K-mart employee discount card but she told me it was a temp. and well, I put the number in and it passed. It still seemed weird though.

wanderingjoe72
01-16-2008, 12:13 AM
Heh. When I actually NEED help, all the employees seem to disappear. No wonder KMart is my third choice...and I've hated Target most of my life, to boot.

If that was the case, I'd be screwed. Target is the only place I really seem to be able to shop at.

I get a bad case of the Walmart effect :pissed:. Kmart triggers it even worse.:flame:

I immediately get on edge when I walk into the place and feel like I could punch another shopper if they get too close. Wal mart and Kmart do this to me. I found a lot of other people get the same reaction. Does anyone know why? Have studies been done?

queenbb
01-16-2008, 10:51 AM
The reason I got out of cashiering at Sears is because I was tired of being harassed by upper management because of my lack of credit apps. The most I ever got for one month in my one year of cashiering was exactly five. I switched to store support and I am happy there. I hated having to push credit cards on my customers; most of the time I only asked the "may I" question to see if they were going to put it on their Sears card. After that, I didn't care and I think a lot of people appreciated that. I hated having to sell MRAs and PAs too.

But I think I'm going to get a new job soon after fourth quarter. Sears and Kmart are a sinking ships and it's just going to get worse.

Oh...and this is off topic, but I have a question for you RammsteinGirl:

What does K-mart temporary employee discount cards look like? Are they little and hand written? Does it really take six months to get a discount card? Today at Sears, I rang through a girl that had a funny K-mart employee discount card but she told me it was a temp. and well, I put the number in and it passed. It still seemed weird though.
i dont even bother to ask them if they want a sears card, i never get dinged for it, none of us ask anyone if they want one unless the person is having a problem with payment.

as for the temp employee discount cards, at my store they are red stickers with barcodes on them. it only took a month or 2 for my card to come in. the bummer thing about the stickers is that you have to get a new one every day that you shop, so if you go to shop at a time when the hr office is closed and you dont have the card for what ever reason, your pretty much screwed.

it use to be years ago, (im actually a previous employee of that company) i worked there 14 years ago, i was a tech back then, and all we had to do to get our discount was to tell them our employee #. my dad was stoked about that because since i lived with my parents and they were "supporting me" they were elegible for the discount, my dad would run in to the hardwear section, im bb's dad i want the discount, normally i would have had to be with him but he came in so often that they just gave it to him, i think they gave it to him for a little while after i had to quit.

the guys talk about it all the time that they are trying to get rid of our shop, that if we ever see them comming in to do inventory then we need to start looking for another job. im alittle miffed at them right now because they forced one of the managers who has been there forever, and who actually hired me the first time i worked there, because of the whole 45 min take your lunch on time thing, he came in to the shop today to talk to our manager, he told me well thats what i get for standing up for one of my employees. i told him i was pissed about the whole thing and that it was way wrong that they would do that too him. he said hes ok with it, he already has another job (at a compeditor lol)

Just Ace
01-16-2008, 01:39 PM
Ahhh K-mart.

Now please feel free to call me strange but i have a weird fetish when i go into my local k-mart and that is to - merchandise!

Yes why just last week i took my kids in to spend their christmas money on toys and i spent 15 minutes in the barbie isle merchandising the section according to the price tags. Now there wasn't a lot of stock (due to the after xmas sales) but the beauty of it was that i didn't look too strange cause because it looked like i was helping my little girl but in reality - i was fixing the shelves!!

When k-mart have their underwear sale on it's even better because
a) i can spend even more time doing it cause i have no family
b) the place is even messier then usual (joy to my eyes) and
c) i tend to find the best bras that some poor woman has tucked away hoping that someone (me!) doesn't find her find!

Call me weird, strange and just plain wrong but I can't help it. I will admit to not doing it as much as i used to (i now have my own big shop to merchandise) but it's just too much fun.

IHateStupidCustomers
01-16-2008, 01:50 PM
I actually worked at Sears a few years ago, and I hated our reviews. You got graded on a 1-5 scale or something like that. I met my goal for credit apps, let's say, and I was told "well, you're going to get a 3, because you shouldn't be meeting your goal, you should be exceeding it." What the hell is the goal there for, then!? Then, I more than doubled my sales goals, and only got a 4 because "we don't give out 5's." Again....what the hell is the point!

technical.angel
01-16-2008, 02:42 PM
Call me weird, strange and just plain wrong but I can't help it. I will admit to not doing it as much as i used to (i now have my own big shop to merchandise) but it's just too much fun.

After a vindictive manager and cow-irker that expected perfection from me with merchandising the store (after working by myself and viciously murdering both THEIR sales AND of every store in our district). ANYTHING that was in the wrong spot got put into one of the little shopping bags, and were left for me to put up. Even if it was like 5 or 6 of those shopping bags.

I was very happy when the manager was fired.

But, yeah, I have a habit of facing shelves and merchandising when I'm bored in a store. You're not alone.

princess4life
01-16-2008, 07:26 PM
I agree with you on that; there's nothing i hate more than having to listen to an employee who is clearly using a script...just say hi, how are you, and that's it. I absolutely can't stand it when they follow you around, asking can i help you, do you need anything? Um, no, i JUST walked in, haven't had a chance to look around! I ususally will just say, no, but if I do, I'll let you know.

We have to do that in my store as well, but ive got it down where I will greet the customer, and then kind of watch. If they look like they need help, I will offer it, if not, I leave them alone, knowing they will come to me. But to ask the minute they set foot in the store is just silly - and half of them don't even bother to say hello back to you! Ok, whatever...

At Bathand Body works if you are positioned inthe front of the store you are suppoused to greet EVERY customer as they walk in the door. I got yelled at by managment because I was just saying hi to everyone and an occasional how are you? But they wanted me to ask EVERY SINGLE customer "What brings you in today?" and then when they tell me what they want point them to someone else to help them,

I told them I when I shop I like my shoping to be more personalized and not feel like the associate is only talking to me because they have to. And also point out more people asked for my help and took my suggestions when I was able to be myself then when I used there script.

walking with scissors
01-16-2008, 08:57 PM
Oh man, flashback. Many, MANY years ago when I worked at Kmart, we had a blackout. Lights were out for hours. Did they tell the customers to leave and send everybody home? No! They gave us flashlights and we got to follow customers around in the dark to make sure they didn't steal anything. Yeah, okay. Seriously, what kind of moron shops in the dark when there isn't even any way to check out?

Kmart was the only job I ever quit outright.

Javarod
01-17-2008, 01:46 AM
K-Mart is dying, and Sears will likely be right behind it. Not only do neither store have a brand identity any more, I remember after the merger, around 3 or so months later, the chairman announced that the company would not waste money investing money into underperforming stores. Umm, wouldn't some investment to say clean, modernize and staff the stores maybe help sales?

As to Wal*Mart, Wal*Mart is interesting, don't dismiss it too fast, it depends on the area and the manager, its incredible how different things can be, from quite good to incredibly sucky.

LadyAndreca
01-17-2008, 08:08 AM
I immediately get on edge when I walk into the place and feel like I could punch another shopper if they get too close. Wal mart and Kmart do this to me. I found a lot of other people get the same reaction. Does anyone know why? Have studies been done?

I was actually talking with a friend of mine about this today. We have all three major chains in the area. I work at the Bullseye, I admit, but even before that I preferred it to the other two. For me, it comes down to two things, the lighting, and the attitude of the workers.

The wal-mart feels like a huge warehouse. The ceiling isn't finished and the lighting is harsh flourescent and just a touch too dim, I get eye strain if I have to be there long. The people on the sales floor are usually not too stressed, but there's never many of them. The poor cashier always looks stressed to tears. Yes, cashier. It's a Super Wal-Mart but I've only once seen more than one line open. I never go there unless I can't get what I want anywhere else, it's so irritating that it's a relief to leave.

The two K-marts both have lighting that put me on edge (my friend says it's the color scheme and not the lighting, but I disagree) and tend to have dirty floors. I also never see any associates that are not on register...it's like there's only one or two cashiers and one service desk person in the whole store most times. But it's overall less jarring than the Wal-mart.

The Target has warm lighting and is (usually) adequately staffed, 2-3 people per department. It's more comfortable and relaxed to me, and I preferred shopping there long before I started working there.

But then again, when I lived in Alabama, Wal-mart was great (except for one particular location), K-mart was decent, and there were no Targets. Near my parents in Minnesota, Target's best, Wal-mart is adequate (but further away), and K-mart stinks. So I don't distrust Wal-mart just because the one near me sucks or anything.

Estil
01-17-2008, 12:25 PM
The reasons K-Mart and other retail chains push the credit cards and service plans is because it means pure profit for the company with minimal effort. It's just another way to separate the customers from their money.

They would just have to fire me if I worked for them. I absoultely will NOT with a clear conscience sell customers bad products like their credit card (NO benefits other than a super high interest rate) or those sucker plans (ALL the major consumer advocacy magazines say those extended warranty plans are mostly sucker's games). I mean, don't get me wrong, we occassionally do promos where we print out pre-approved applications for our store credit card, but at least its fully loaded and worth trying to sell.

They want customer service skills? Well a big part of that is not selling bad product. At this rate its a wonder Kmart is still in business...

queenbb
01-17-2008, 12:30 PM
i agree the affect of lighting and colors have a huge impact on people. i know that they use to play music that had subliminal messages embedded in them to suggest to people not to shoplift. i dont know how long that went on or what stores did it but its an interesting theory about how music also effects shoppers.

take a huge store chain (target, walmart, sears, kmart pennys ect) they almost always have music in the background, usually something popular intermixed with older and newer songs.

if you go in to stores that specialize for age, preference, ect the music will reflect as such, so if you go in to lets say a hot topic there will be most likely punk playing and if you go in to against all odds (a store here thats new i dont know if it has more) which caters to hip hop and rap they also play such (its also very loud and they get djs to come in and play for them occasionally, it gets annoying cause they are right next to the store i work in and you can hear them a few stores away lol)

RammsteinGirl
01-18-2008, 01:01 AM
What does K-mart temporary employee discount cards look like? Are they little and hand written? Does it really take six months to get a discount card? Today at Sears, I rang through a girl that had a funny K-mart employee discount card but she told me it was a temp. and well, I put the number in and it passed. It still seemed weird though.

Oh jeez, sorry I haven't responded to this thread in like 5 months, LOL.

Yes that's a legit discount card. The small paper ones with the discount # written on them are temporary ones. It takes about 90 days for someone to get the plastic card.. that is, if they stick around that long! I think the newer ones have "Sears Holdings Corporation" emblazoned on them rather than the Kmart logo.

Yes, I'm still at Kmart (unfortunately :p) and things haven't changed much. The payroll hours were cut down INSANELY after Xmas. I've been getting 8-12 hours a week, that's it, no joke. I heard a rumor that they are closing the store early at 9 PM this Sunday 1/20, I guess because they can't afford to pay everyone the extra hour to stay there? Like I told one of my co-workers, it wouldn't surprise me if we went to work one day and the front doors were padlocked and we were out of a job! Although I just don't think that will happen to the Kmart I work with as it is one of the top stores in our district but ya never know.

RammsteinGirl
01-18-2008, 01:11 AM
They would just have to fire me if I worked for them. I absoultely will NOT with a clear conscience sell customers bad products like their credit card (NO benefits other than a super high interest rate) or those sucker plans (ALL the major consumer advocacy magazines say those extended warranty plans are mostly sucker's games). I mean, don't get me wrong, we occassionally do promos where we print out pre-approved applications for our store credit card, but at least its fully loaded and worth trying to sell.

They want customer service skills? Well a big part of that is not selling bad product. At this rate its a wonder Kmart is still in business...

Well, like someone previously mentioned, it's the only way they can make pure profit.

Sears Holdings isn't interested in the long-term. The big guns up top just wanna make their money and bail before the ship finally sinks for good.

Most Kmart stores need a desperate overhaul. Most are 30+ years old and they look it too. It's like walking into a 1970's time warp lol. In fact, Kmart's whole image needs an overhaul. It feels like the store for the 50+ crowd to me. No offense to anyone 50+! I mean there's just no comparison to say, Target stores, which generally have a younger, hipper feel to them, better clothing lines, catchy commercials and a cute mascot (Bullseye the Target Dog!) (http://www.loc.gov/loc/lcib/0612/images/bookfest_9.jpg). I never buy clothes or much of anything besides cosmetics and toiletries from Kmart and that's usually just because it's easier for me to pick up essentials while I'm at work as opposed to having to go to another store. Even the "junior" clothing looks like crap to me and just desperate, failed attempts to copy the styles you see at Hot Topic and American Eagle, etc. I would not go out of my way to shop at Kmart and probably wouldn't even set foot into one if I didn't work there.

smileyeagle1021
01-18-2008, 02:36 AM
I must admit that I shop at K-Mart... mainly because they are the cheapest when it comes to the brand of contact solution I use, as well as competitive prices on toiletries when I'm not smart enough to pick them up at sams club.

... as far as the clothing lines, I'm lucky enough that there is a Deseret Industries not far from me where people always donate the best clothes, only things that I need to buy new are socks and underwear (which actually kmart has a pretty good selection on).

oh yeah, back on topic, I hate scripts, they should be destroyed from all parts of our lives except movies and plays. And if you hate having to offer credit cards for nothing you should consider working for intercontinental, the only thing we have to offer is the priority club rewards (it's free to join, never has any charge, never expires, pretty good program actually) and you actually get rewarded for it ($25 gift card every quarter if you enroll at least 125 people and top 10 as calculated by enrollments per call handled get a additional prize, I got an iPod when I made top 10, and the number one gets a grand prize, last quarter it was a weekend at the valejio in vegas).

PorkChop
01-18-2008, 02:52 AM
Oh vey, I grew up with KMart. My mom worked at the big K for 22 years! At one time as a kid, I knew everybody's names who worked there. lol!

In 2003, her KMart closed. I wasn't surprised because Wal-mart was a super-sized store and across the street. That store went downhill big time in the late
90's and early 2000's. Mom was a department head (I forgot which one) and they gave her so much work that they wanted her to do it off the clock! She was already 40 plus hours that week. I hated how they treated her and it made me not want to shop at KMart in Arizona. I was born and raised in Kentucky, BTW.

After Mom was let go, she got a better job working at the local university in the finance office. She loves it there so much better. Then, my dad lost his job and so she had to get a second job at Wal-mart as a cashier on the weekends. For two Christmas's, she told me she truely enjoyed Christmas because she escaped Retail Hell.

Here, my hubby works at KMart in the Garden shop. He says it is just another job to him. Of course his hours have been cut in half since Christmas. He doesn't seem to mind the work.

Irving Patrick Freleigh
01-18-2008, 05:37 AM
I've said it before and I'll say it again: Every K-Mart I've been in lately has been a garbage pit. Worse than Wal-Mart even.

The one I used to occasionally visit in college had a parking lot made up entirely of potholes and was always dirty, unorganized and had just a few surly floor workers to help you out.

It's obvious no money whatsoever is being put into those stores to make them look updated and neat. It's truly a depressing shopping experience.

About music--I noticed Target stores have no music playing. Which to me can be a good thing and a bad thing. I get sick and tired and hearing the same songs over my store's PA (especially that song "Young Folks" I believe it is called, with all the whistling. I truly believe the person(s) responsible for writing, recording and distributing that song should be taken out to the back forty and shot repeatedly). But on the other hand I might go nuts after a while from having no ambient noise other than customers and screaming kids.

Also they do not do announcements and pages over the PA--at least I've never heard them done at a Target. Everything goes over two-way radios everybody has, and the woman voicing the calls for service sounds like a real Queeny McUberbitch type.

Still, I very much enjoy shopping at Target stores and secretly pine for one to be built in my city, even though it will not happen in the foreseeable future. Instead we got a Kohl's Yay. Not.

Estil
01-18-2008, 05:44 AM
Talk about getting what you pay for. :P

laura91
01-20-2008, 07:44 PM
Im new here. Love the site! anyway, I live in a little town in KY. Thanks to good ol Wal mart. We no longer have a k-mart.

Anyway sorry that happened to you. I dont know why people think that acting nasty to workers is really going to help them any faster. Dumbasses!

technical.angel
01-21-2008, 01:31 AM
Welcome to the family, Laura!

If you're new, head over to the front page, and make sure you read the Vinegar Boy Saga. http://www.customerssuck.com/index.php?categoryid=10&p2000_articleid=1

You've not lived until you do!

Crawley
01-21-2008, 01:59 AM
Wow, I had almost supressed my memories of being a Kmart cashier. Damn you! ;-)

First job ever, started when I was 16, left when I was 16 (I'm now 25). I was one of the "lucky" one who got to work there when Kmart was just starting to switch to the "Big K" concept and stock grocery items. The store was pretty much in chaos for the full remodel.

texasbelle5
01-21-2008, 07:49 AM
As a customer, I am just thrilled if a cashier actually ever says "Thank You". I haven't heard that phrase in a long time.

I get "here you go"

Or "No Problem" when I say "Thank You" but I haven't heard a TY in years.

marasbaras
01-21-2008, 09:16 AM
I _hate_ Stepford Sales Drones. How many bloody times do I have to say "no, I'm fine and am finding what I need?" Don't the suits know that after about the third time customers get pissed? It's NOT HELPFUL. It's aggressive and annoying.

Anakah
01-21-2008, 11:49 AM
I know how you feel. I get docked all the time for not using our "scripts." Its so stupid. I refuse to say the customer's name too. I don't feel comfy saying: Why thank you Hal, it was my pleasure."

As a customer, I don't really like it when my name is used. I know its weird. I don't like when my own customers say my name just because I am wearing a name tag.

If the job is getting done right, why do they have to nit pick us so bad? Sorry, venting a bit. :)

But that poor girl. I hope she comes back. Being on a register for the first time IS scary... Especially at 16.

Dark-Star
01-21-2008, 01:47 PM
You can always get another job. Don't work at a place that treats you like shit.

Careful there. I'm STILL unemployed, not even a fast food place wants me.

Tigress
01-22-2008, 05:06 AM
Careful there. I'm STILL unemployed, not even a fast food place wants me.

Well, work in a place that treats you like shit while finding a better job. Then tell the first place to kiss your ass as you walk out the door.

theredbaron47
01-22-2008, 08:44 PM
I'm lucky in the sense of corporate scripts.

When I first started in the pharmacy (a year and a month ago), training told me that we were required ( yes, required ) to refer to our customers by name ( i.e., "Thank you for coming in, John, it's been a pleasure serving you" ).

Fortunately, this is not enforced at all. :D

And it isn't nearly as difficult as I thought it would, as virtually all of the regulars either stand out in some way to me, or come in often enough that I just came to know them after a while.

Answering the phone is something completely different, though.

Proper Answering Method: "Thank you for calling CVS Pharmacy, this is ____ speaking, how may I help you today?"
How I Answer: "CVS Pharmacy, ____ speaking. . ."

Haven't gotten in trouble for it yet. The one pharmacist answers with just, "Pharmacy. . .", which I find incredibly amusing, and he never catches hell for it either.

I feel terrible for people who have to answer the phone in such a way so as to highlight any sales or specials they have going on at the time.

RecoveringKinkoid
01-22-2008, 09:26 PM
I do not like being referred to by name by someone to whom I haven't introduced myself.

I mind it less when I am referred to as "Ms. Kinkoid", but I still find it incredibly creepy. A person I don't know chirpily using my first name uninvited is not only creepy, but frankly, kind of rude and presumptuous.

I know ya'll have to do it, so I don't get mad, of course. But I don't like it.

Oh, yeah, and Bath and Body Works? I've literally FLED THE STORE after every single person in the place (about five all total) bombarded me with their "greeting" inside of 2-3 minutes of entering the store. I didn't get nasty with any of them, but after the fifth person "greeted" me, I just stood there a minute, bewildered, then thought "I am clearly not going to be able to just browse here." And I hauled ass and have so far not gone back. That was three years ago, I think.

theredbaron47
01-22-2008, 09:35 PM
I don't like being referred to by name by people I'm not familiar with, either. I find it creepy, and, as you said, somewhat rude. I didn't introduce myself to you, you didn't introduce yourself to me, how do you get off calling me not even by my last name, but by my first name?

No one has complained about it yet. As a general rule, I only address customers by name in one of two occasions:

1] I know the person, either personally, or from having introduced ourselves to each other.

or. . .

2] The person seems genuinely pleasant, in a cheerful mood, and would not mind one bit being referred to by his / her name.

As another general rule, I never refer to customers by their first names. Being that I'm only 21, it could still be taken as being disrespectful to my elders.

Anyone who complains to me about something I have to do per corporate policy, I tell them the number to call, and instruct them to call and complain about it, as really only they have the power to do so.

technical.angel
01-23-2008, 01:53 AM
The one and only problem I had the fiancee's father (his mom more than made up for it) was his assertion that it was a sign of class and good breeding to ask your server's name, and refer to him or her as that during your entire interaction.

RecoveringKinkoid
01-23-2008, 03:03 AM
The one and only problem I had the fiancee's father (his mom more than made up for it) was his assertion that it was a sign of class and good breeding to ask your server's name, and refer to him or her as that during your entire interaction.


See, he's using "class and good breeding" differently than I would.

Bet he was popular in the server's alley.

Tigress
01-23-2008, 05:49 AM
I have a story about a salesperson using my name:

In October, I totaled my car. Long story short, I was trying to dodge a board flying out of the truck in front of me, careened across four lanes of Interstate traffic and smashed into the Jersey barrier. I was lucky to be alive, let alone walk away from it.

So I had an almost $10K check (thank the gods for collision insurance~!) in one hand and a print-out of a bunch of cars that looked good from the dealership's website in the other. The salesman was cute, looked like a dork and used my name every five seconds. He used it so much that I was fully expecting him to make sweet, sweet love to me right there in the showroom and in front of my husband.

Geez, dude. Just back off, show me the cars I want to see and let me test drive them!

But I couldn't complain too much, since they hooked me up with my sweet little VW Jetta made of steel and awesome.

Then the guy sent me a Christmas card... :wtf: