mattm04
12-27-2007, 06:05 AM
Like many supermarkets my store has a bank in it. The bank is totally separate from the store infrastructure, with the exception of free electricity. Sometimes we will get phone call to the store phone number asking for the bank, usually customers are civil when we explain that the bank is not owned by the supermarket and is totally separate. Besides, when they call us they get the auto-attendant which clearly states the supermarket name, and lists depts. (press 1 for X, press 2 for Y, etc). Therefore we are under no obligation to know their hours, rates or phone number.
Today I got this gem:
Me: good evening <supermarket name> <dept name>. How may I help you?
SC: Hi. Um. Yeah, i wanted to call <bank name> but somehow got <supermarket name>. Can you transfer me?
Me: I'm sorry I can not transfer you, as they are a separate entity who rents space from us. *note: it was completely dead, being the day after Christmas, i was willing to walk to the bank and get their phone # and tell SC.* If you want to hold I can get the phon........
SC: You are the biggest piece of shit, worthless moron. My dog is smarter than you shit. I want to talk with your manager right now!!!!!!!!!!!! Your manager!!!!!!!!!NOW!!!!!!!!!!!
Me: Please hold.
SC: F*** you. *CLICK*
Not 30 seconds later, i get another phone call.
Me: good evening <supermarket name> <dept name>. How may I help you?
SC: *in the nicest tone possible* Yes, I called earlier and the person who answered was very rude and refused to help me. I asked a simple question if they could transfer me to the bank. I asked to speak with a manager and they hung up. I hope you will do something about that employee.
Me: I am not a manager. I was the person who answered the previous call in question. I will transfer you to the General Manager now.
SC: *click*
The SC never called back. It is best to make sure you are talking to the right person before you begin to tell us your story.
Today I got this gem:
Me: good evening <supermarket name> <dept name>. How may I help you?
SC: Hi. Um. Yeah, i wanted to call <bank name> but somehow got <supermarket name>. Can you transfer me?
Me: I'm sorry I can not transfer you, as they are a separate entity who rents space from us. *note: it was completely dead, being the day after Christmas, i was willing to walk to the bank and get their phone # and tell SC.* If you want to hold I can get the phon........
SC: You are the biggest piece of shit, worthless moron. My dog is smarter than you shit. I want to talk with your manager right now!!!!!!!!!!!! Your manager!!!!!!!!!NOW!!!!!!!!!!!
Me: Please hold.
SC: F*** you. *CLICK*
Not 30 seconds later, i get another phone call.
Me: good evening <supermarket name> <dept name>. How may I help you?
SC: *in the nicest tone possible* Yes, I called earlier and the person who answered was very rude and refused to help me. I asked a simple question if they could transfer me to the bank. I asked to speak with a manager and they hung up. I hope you will do something about that employee.
Me: I am not a manager. I was the person who answered the previous call in question. I will transfer you to the General Manager now.
SC: *click*
The SC never called back. It is best to make sure you are talking to the right person before you begin to tell us your story.