tollbaby
01-20-2008, 01:12 AM
Okay, I can reveal this much without getting fired...
I work for the local Hydro company (for the American's, that's electricity, not water... I have encountered confusion on that subject in the past).
Recently, we changed not only our computer system, but the appearance of our bills as well. To make things easier for the unwashed masses we provide our product to, we sent out an insert in September's bill, October's bill, November's bill, December's bill, and in January, a brand-spanking NEW insert with an example of the bill on it to explain all the nifty-new features and changes.
Many customers have called, asking why we sent them two bills (as soon as they mention the amount, we know they're talking about the insert and explain to them that it's not a bill, it's just an example, and they can safely ignore it). However, no fewer than EIGHT of our customers have cut out the "return portion" of the example - which was printed DIAGONALLY on the inside of the fold-out insert, not really in the same format as a real bill at all - and mailed it in with a cheque attached. Even though it doesn't have THEIR name on it (it's a generic John Smith type thing), doesn't have their address or account number, and it's for a rather high amount that most residential accounts don't use in six months, let alone on one bill.
The mind simply boggles....
I work for the local Hydro company (for the American's, that's electricity, not water... I have encountered confusion on that subject in the past).
Recently, we changed not only our computer system, but the appearance of our bills as well. To make things easier for the unwashed masses we provide our product to, we sent out an insert in September's bill, October's bill, November's bill, December's bill, and in January, a brand-spanking NEW insert with an example of the bill on it to explain all the nifty-new features and changes.
Many customers have called, asking why we sent them two bills (as soon as they mention the amount, we know they're talking about the insert and explain to them that it's not a bill, it's just an example, and they can safely ignore it). However, no fewer than EIGHT of our customers have cut out the "return portion" of the example - which was printed DIAGONALLY on the inside of the fold-out insert, not really in the same format as a real bill at all - and mailed it in with a cheque attached. Even though it doesn't have THEIR name on it (it's a generic John Smith type thing), doesn't have their address or account number, and it's for a rather high amount that most residential accounts don't use in six months, let alone on one bill.
The mind simply boggles....