Training Someone???

[Wicked_Lexi]

Ok, I have found myself in the situation of having to train my own replacement (im being moved to a new postion) and my boss is away (Explained Here--> http://www.customerssuck.com/board/showthread.php?t=24449)

I was wondering how I go about training someone without overwhelming them in their first couple of days.. I hate my job but its not a bad job all in all... It involved Data entry, Filing, Taking Phone calls, basic invoicing and other assorted admin tasks.. I have no idea where to start them. They started me on a back log of filing (which there isn't any of now...)..

They are looking for someone at the moment but I want to have some idea in advance so I can plan it out a little

HELP

[iradney]

Generally, start with an introduction to the company, what it does and what it's about. Then kinda ease them into things. Advise them what the job is about, and make a list of the duties.
How long is the training period, if I may ask?

[Wicked_Lexi]

Generally, start with an introduction to the company, what it does and what it's about. Then kinda ease them into things. Advise them what the job is about, and make a list of the duties.
How long is the training period, if I may ask?

Basically until they have learnt everything I have them from when they are hired til about May 5th. Then my boss is back and will take over. I want to train them right so its not more work for her when she gets back!

[Gurndigarn]

Mostly, break it down into pieces. What gets done the most, that is still simple to teach? Start with that. And as stuff comes up that you have to deal with, let your trainee do the basics that you've taught him.

Make sure your trainee does get time to practice what you've trained him on, and CHECK UP! on it. As he gets the basics down, add in other pieces that relate to what he already knows. And work from there.

[Wicked_Lexi]

Mostly, break it down into pieces. What gets done the most, that is still simple to teach? Start with that. And as stuff comes up that you have to deal with, let your trainee do the basics that you've taught him.

Make sure your trainee does get time to practice what you've trained him on, and CHECK UP! on it. As he gets the basics down, add in other pieces that relate to what he already knows. And work from there.

That sounds logical. :D Thank you!

[iradney]

Yep, Gurndigarn is right. I normally try to make the day half theory, half practical. That way they can put into practice what they've just learnt, so it's easier to remember.