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View Full Version : Car parts should not be this freakin' difficult.


Jester
08-10-2008, 04:49 PM
Today my friend Little Red gave me a ride downtown on her way to work so I could get the Jestermobile, which I left downtown last night. On the way in, we caught some rain, and when Red turned on her wipers, I saw that she REALLY needed new wiper blades. She agreed, and being the nice considerate friend that I am (and it being the wetter season down here), I offered to pick her up some new blades while she is at work.

Thus the saga began.

Since it was a Sunday, and I had no idea what time National Car Parts Chain Store opened, I called them. Yes, I have them programmed into my phone. Some numbers are useful.

When I called, someone picked up and was speaking in Spanish....and I don't know enough Spanish to know what the hell they were saying. And since NCPCS has been there a while, with the same number, I doubt they changed their number. I figured maybe the store wasn't open yet, and that was just the cleaning crew.

I called back a while later, and got (I think) the same guy, who basically said one word to me in Spanish, and then I got silence. :wtf: Whatever. Figured I'd get breakfast downtown, then drive home and stop by NCPCS, seeing as they were on my route.

Luckily, when I got there they were open. But my conversation with the clerk was, to say the least, bizarre.

JESTER: "Yes, I need wiper blades for a '95 Ford Windstar."
CLERK: "That's a Chevy, right?"
JESTER: "Ummm.....no. A Ford Windstar."
CLERK: "'92?"
JESTER: "Nooo......'95."

While he is looking this up in his computer, some friend or associate of his comes into the store, and without bothering to excuse himself, just starts talking to the clerk in Spanish. The clerk had a nice long conversation with him, in Spanish, while either attempting to find my part or merely going through the motions of pretending to push buttons on his computer. Either way, it was somewhat rude, and very annoying.

Finally his little social time ends, and he tells me the pair will be about $35.

Say.....WHAT? For freakin' wiper blades? Are you serious?

I couldn't believe it. He even showed me the listing in the computer. I was stunned to see what I figured would cost about twelve bucks was that expensive.

But you see, it wasn't. Because then I noticed that the listing was for the wipers themselves, as in the whole bloody unit, not the replacement blades.

FINALLY Senor Genius looks up the blades, gets them for me, and for fifteen bucks, I am out the door.

With far less hair on my head, as I was pulling it all out. :hairpull:

Seriously, all that idiocy for fucking wiper blades? I swear, if that had been my first visit to that auto parts store (and if they weren't one of only two options for such things on the island, and if the other option wasn't much of one), I doubt I would go back.

Becks
08-10-2008, 04:58 PM
Sounds like fun was had by...none? Some?

Anyhoo, what was for breakfast?

Jester
08-10-2008, 05:06 PM
Not to get completely off the thread topic, but two huge glasses of orange juice (my "yellow coffee"), a side of bacon (overcooked, sadly), and something I had never had before, a breakfast "po boy" consisting of english muffins topped with scrambled eggs and ham, and all of that covered by sausage gravy. Very, very interesting.

daleduke17
08-10-2008, 05:37 PM
Sounds like you had a breakfast version of a horseshoe*. One of the most evil, vile yet scrumptious delicacies to ever be concocted. :)

But, as far as your car part pursuit, what an annoying start to the day. $15 for the replacement blades isn't that bad. I usually spend about $20 for my pickup (I get the double blade ones).

* - a horseshoe (for those who don't know) is bread topped with some sort of meat (usually hamburger, but could be anything) then topped with fries and a cheese sauce.

protege
08-10-2008, 06:07 PM
Getting back on topic...that's just annoying!

Reminds me of when I had to replace one of the door latches on the Mazda. I took the door apart, found what I needed to replace, then attempted to order the part through the local dealer. Big mistake!

Why? Well, considering it was the 21st century, I found it surprising that the dealer...was still using a system of microfiche for their catalog! :wtf: It took a grand total of *3 hours* to find what I needed. :rolleyes:

Spiffy McMoron
08-10-2008, 06:56 PM
But, as far as your car part pursuit, what an annoying start to the day. $15 for the replacement blades isn't that bad. I usually spend about $20 for my pickup (I get the double blade ones).

$20...I wish...retail for my car's wiper blades are $65 for the pair from the dealer. Aftermarket one's don't fit quite right onto the wiper arm. Fortunately, I can get a discount at a dealer we work with, and I'll end up paying about $40, plus tax.

Why? Well, considering it was the 21st century, I found it surprising that the dealer...was still using a system of microfiche for their catalog! :wtf: It took a grand total of *3 hours* to find what I needed. :rolleyes:

How old was the Mazda? The guys in my departement still use the microfiche machine quite regularly. Depending on the computer system that dealership used, it might even be easier to look things up on microfiche than on the computer. I know that if one of the older guys has to look up anything from 1980-1995, the microfiche is the first place they go to.

Jester
08-10-2008, 08:11 PM
$15 for the replacement blades isn't that bad.

I had no problem with the price so much as the amazing apparent stupidity I had to deal with. Either that or the dude just wasn't bothering to listen to me. Customer service clearly wasn't his priority, based on his interaction with the Spanish speaking customer while he was dealing with me. MY friend comes into my work, starts talking to me while I'm dealing with another customer, first thing I say is, "Dude, I'll be with you in a minute."

crazylegs
08-10-2008, 08:26 PM
For some reason Bosch don't list my model car on their wiper blades in Halfords, I have to go to the dealership to get blades for my car.

Luckily it's only a few miles away, I shudder to think where people get them if they live out in the boonies.

protege
08-11-2008, 12:55 PM
How old was the Mazda? The guys in my departement still use the microfiche machine quite regularly. Depending on the computer system that dealership used, it might even be easier to look things up on microfiche than on the computer. I know that if one of the older guys has to look up anything from 1980-1995, the microfiche is the first place they go to.

It was only about 3, possibly 4, years old at that point. Oddly enough, when someone took my mirror off in '05...I went to another dealer, and there was no microfiche involved. Nor did I have to wait 3 freaking hours! Same computer system though. I could understand if it was a car long out of production, like my MG. But a then-current Mazda? I guess it really shouldn't surprise me about the first dealer--apparently, they thought internal combustion was some sort of magic. Karma's a bitch though; that entire dealership chain (which also sold some GM makes) has since closed. Gee, I wonder why :rolleyes:

What's really fun though, are trying to get parts for the MG. Keep in mind that things were sometimes changed mid-year...and nobody bothered to change the part number, That's why most catalogs list a range of VINs--order using that, and you can't go wrong. Drives service techs nuts though :p

Spiffy McMoron
08-11-2008, 07:06 PM
Keep in mind that things were sometimes changed mid-year...and nobody bothered to change the part number, That's why most catalogs list a range of VINs--order using that, and you can't go wrong.

That'll sometimes happen at work--vehicles produced before date xx/xx/xxxx have one part number, vehicles produced after that date have a different part number.

Occationally, the part numbers will both change up...to the same part. -_-

Aethian
08-11-2008, 09:30 PM
a breakfast "po boy" consisting of english muffins topped with scrambled eggs and ham, and all of that covered by sausage gravy.

Called Eggs Benedict here...

As for the wipers, thats about what they used to cost me. Now for the new car they are around 45. I liked only paying 15 only...I knew how to put those on. Now I have the oil change guys put them on.

Jester
08-13-2008, 06:42 AM
...a breakfast "po boy" consisting of english muffins topped with scrambled eggs and ham, and all of that covered by sausage gravy.

Called Eggs Benedict here...

I don't know where "here" is, but everywhere I have ever been Eggs Benedict is two poached eggs on top of canadian bacon and english muffins, all of which is covered by hollandaise sauce. Of course, there are variations on it, but the above is hardly what one would call a Benedict other than by the biggest stretch of the imagination.

Primer
08-16-2008, 02:48 PM
3 hours is not difficult. Try 3 YEARS! That's how long I've been waiting for a speedometer head for my 98 Nissan Frontier pick-up. Up until 2 years ago, I would have considered purchasing another Nissan. No longer.

protege
08-16-2008, 07:19 PM
3 hours is not difficult. Try 3 YEARS!

3 years? Holy crap :eek: The longest I've ever had to wait for a part (unless you count that damn HO scale crane from Walthers...which took 4 years!) was about 6 months for a wiring loom. Yep, another MG part. Had to wait so long, simply because the manufacturer doesn't stock them. They're made from scratch on an as-needed basis. Still, they had it to me before Christmas that year :p