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joetheman
12-14-2008, 05:27 AM
I made a few top 10 lists a while back but I got some real big issues here.

1. I. Am. Not. Psychic. I am not a magical wizard. I cannot see into the future. I do not have x-ray vision. I cannot read your mind. If you want something, tell me. Alright? Don't look at me and expect I know what you're talking about. Don't start getting pissy. Just tell me what you want and you'll get it.

Seriously. "Any cash back?" "Yes." .................................................. .I finally have to ask how much? Magical mind reading abilities are a nice prerequisite for my job. The other one that pisses me off is bags. If you want f***ing paper bags, that's fine. Just f***ing tell me that, preferably before I start the order. This one lady I start bagging her stuff and she's just like no no no no no! And I'm like what. I want paper. Do you really? Damn I really wish I could read minds. And I'm positive she didn't say it before unless she yelled it from down the lane like 3 customers ago. I hate it when people start talking to you before it's their turn.
And if you have your own bags is it that difficult to just put them at the front of the order or just hand them to the bagger? People are better with this.

2. Is it that difficult to hand me something you don't want? I love going around to collect reshop. Maybe I get 15 things from all the registers, then I gotta go around and check on top of the soda coolers, magazine racks, etc to find yogurt that has been there since the morning. Why do people do this? Really? I just don't understand it. At all.

3. Don't say never mind. If there's a problem, tell me. If something didn't ring up right, do tell me before hand. I can't do shit. Pressing EFT_tend and then enter is the POINT OF NO RETURN. Nothing can be done after that. Once the check is through, nothing can be done. Once the cash is entered, the drawer is set and you can't just take money out or it will count against you. Even if you're not positive, it's better to ask and make sure everything is fine before it goes through.

4. The customer service is not the royal checkout lane. I don't give a damn who you are, you don't go check out there. I think I've seen this twice, in which a customer with like 1 or 2 things leaves the checkout line and goes up to customer service, and pays, and leaves with their stuff. Are they really allowed to do this? If I worked in customer service I would say tough shit. Go wait your ass in line where you belong. Learn to use the express lane or even GASP THE SELF CHECK OUT WAIT THAT REQUIRES WORK ok that ones out but there's still the express lane. The customer service people as nice as they are and I really have the deepest respect as they have the worst job of anyone should not allow anyone to simply cut the line and check out at customer service.

Irving Patrick Freleigh
12-14-2008, 05:38 AM
4. The customer service is not the royal checkout lane. I don't give a damn who you are, you don't go check out there. I think I've seen this twice, in which a customer with like 1 or 2 things leaves the checkout line and goes up to customer service, and pays, and leaves with their stuff. Are they really allowed to do this? If I worked in customer service I would say tough shit. Go wait your ass in line where you belong. Learn to use the express lane or even GASP THE SELF CHECK OUT WAIT THAT REQUIRES WORK ok that ones out but there's still the express lane. The customer service people as nice as they are and I really have the deepest respect as they have the worst job of anyone should not allow anyone to simply cut the line and check out at customer service.

At my store, the service desk people will invite shoppers to check out there if they notice the lines backing up and they only have a few small items.

Of course this then gets abused when somebody toddles on up with a cart full of 24-packs of soda, big bagged dog food, etc that has to be lifted out of the cart over the counter and scanned.

They'll even invite me to check out up there if I'm buying something for my break and the lines are getting long. Just a fringe benefit I guess. :)

mattm04
12-14-2008, 05:57 AM
2. Is it that difficult to hand me something you don't want? I love going around to collect reshop. Maybe I get 15 things from all the registers, then I gotta go around and check on top of the soda coolers, magazine racks, etc to find yogurt that has been there since the morning. Why do people do this? Really? I just don't understand it. At all.

It is even more fun when you catch them about to put some random item with the magazines. "Excuse me ma'am/sir did you want that <item>? / No. I didn't know what to do with it.":( really is this that difficult?

It's even more fun to find say, produce in the freezers or ice cream in the hot rotisserie chicken display we used to have.

Mr Hero
12-14-2008, 06:08 AM
4. The customer service is not the royal checkout lane. I don't give a damn who you are, you don't go check out there. I think I've seen this twice, in which a customer with like 1 or 2 things leaves the checkout line and goes up to customer service, and pays, and leaves with their stuff. Are they really allowed to do this? If I worked in customer service I would say tough shit. Go wait your ass in line where you belong. Learn to use the express lane or even GASP THE SELF CHECK OUT WAIT THAT REQUIRES WORK ok that ones out but there's still the express lane. The customer service people as nice as they are and I really have the deepest respect as they have the worst job of anyone should not allow anyone to simply cut the line and check out at customer service.

I had no idea that this was someone's pet peeve. I have done this on occasion when I see the lines getting backed up, and the items I have can easily fit in a single bag. Of course I don't abuse it. If I have a large amount of groceries, then I will partiently wait in a regular line.

joetheman
12-14-2008, 06:08 AM
^^^to mattm04 hahaha you won't believe the stuff I've found when I've been on reshop duty (putting back stuff people didn't want)

My top 3 of all time are:

A pineapple beneath a bunch of boxes of eggs. Seriously, it's almost like they made a fort around it.

A big 18 roll pack of paper towel resting on the part of the fridge section with yogurts and stuff that sticks out so it basically blocks access to all the yogurts. Needless to say this one got moved pretty fast, I saw a customer move it and proceed to throw it on the floor and I just picked it up and smiled to make them feel guilty XD.

Frozen yogurt. Literally. About 10 of those little Stonyfield cups. No joke.

And really Mr. Hero? You just leave the line, go up to customer service and say can I check out here? Customer service is not a checkout lane. I really think they should stop giving in to customers that do this. They (and you) can wait your ass in line like everyone else. Unless they actually decide to open it up as a register, which they have never done and likely never will do, because if it's busy enough to need that as a register, they would have enough people in line at customer service.

Yorik
12-14-2008, 06:29 AM
Back in school i always went to my favorite shop in first break and put a tin of coke into the deep freezer. second break i bought it. The two hours didn't freeze it but cooled it real nice. And it was always fun when the sachier grabbed the tin and it was unexpectedly cold.

well, i stopped doing that when i once quit school early and the tin exploded. Since they knew it was me, manager gave me a stern talking too the next day. And after that i just had to go to the managers office and he gave me a coke he kept in the employees fridge. real nice guy.

and just a few weeks before i quit school they goit one of these freezers that is full of soda :)

Kyree
12-14-2008, 07:01 AM
And really Mr. Hero? You just leave the line, go up to customer service and say can I check out here? Customer service is not a checkout lane. I really think they should stop giving in to customers that do this. They (and you) can wait your ass in line like everyone else. Unless they actually decide to open it up as a register, which they have never done and likely never will do, because if it's busy enough to need that as a register, they would have enough people in line at customer service.

Actually, some places DO do that. Like the place I work at. If you have a few items that don't have to be weighed, you are more then welcome to come check out at the service desk. It helps things run a little bit faster, and keeps a lot of non-sc's happy. So no, Mr. Hero, not every place thinks that it's bad.

ArcticChicken
12-14-2008, 07:21 AM
4. The customer service is not the royal checkout lane. I don't give a damn who you are, you don't go check out there.

I let people check out at customer service in one of three situations.

A) They're getting something at customer service as well, and they only have a couple items.

2) It's dead at customer service, the lines are really long elsewhere, and they only have a few things.

III) They're co-workers going on break.

Seriously, it's not that big a deal. No one's gonna try to check out at customer service if there's a line there, and it means everyone gets out a little faster. Plus it gives me something to do. It's not like I can bring a book or anything for the dead times, that would be unprofessional.




My current pet peeve is people who say "The cashier rang it up wrong..." or "She didn't put the sale price through." Look, the cashier has three responsibilities: scanning your crap, putting it in a bag, and taking your money. The cashier is not responsible for making sure everything rings up the price you think it should. Nor can the cashier magically make the sale price not come up. If you don't think your shit came up the right price, that's fine, but don't blame the cashier for what is nine times out of ten your error, and is never, ever hers.

Belari
12-14-2008, 07:48 AM
On Thursday I left the Deli to go on break only to find a half-gallon of ice cream melted all over the front of the display case. There's a little ledge in front of the glass. Someone had set the ice cream there long enough ago that there was a large puddle of sticky brown goo all around it and the floor under it. We were really busy, so none of us had stepped out of the deli in hours and none of the jack*** mother****ing SCs had the common decency to say "Hey, there's a large puddle of brown goo on the floor here." In fact some JERK even stepped in it and tracked it a good 10 feet down the aisle. I ****ing hate people sometimes.

And about the customer service, at my store, you can't check out there. But at the BX on base, you can. In fact, the cashier will notice a long line and call CS. They'll give her the ok, so she'll get on the intercom and announce "There's currently no waiting at CS." And anybody is welcome to toddle on down there to check out. So Joetheman, I understand that it annoys you (we all have irrational pet peeves now and then) but obviously A) Your store allows it and B) Many stores not only allow it, but encourage it. So it's unnecessary to tell us we're horrible people for taking advantage of something that is offered to us.

Mr Hero
12-14-2008, 08:16 AM
And really Mr. Hero? You just leave the line, go up to customer service and say can I check out here? Customer service is not a checkout lane. I really think they should stop giving in to customers that do this. They (and you) can wait your ass in line like everyone else. Unless they actually decide to open it up as a register, which they have never done and likely never will do, because if it's busy enough to need that as a register, they would have enough people in line at customer service.

Yes, but not so much now that I've moved back to Colorado. When I was going to school in Eastern Idaho, the store I usually shopped at had no self checkouts. If I had only a small purchase (a bag of chips and soda) and there were long lines of full carts, then yes I would use the service desk.

Now that I'm back in Colorado, the store I use has self checkouts and those go pretty quickly so I never have to wait in line. Usually. I'm able to process my order very quickly, so I see no need to go to the service desk.

Summerfly413
12-14-2008, 02:26 PM
What I can't stand is when someone tires to check out at customer service when EVERY register is empty, and we're just standing there BEGGING for something to do. The registers are right next to customer service, you can see the lights on, and NO ONE in line. But people have to stop at customer service.

Dreamstalker
12-14-2008, 02:31 PM
It's even more fun to find say, produce in the freezers or ice cream in the hot rotisserie chicken display we used to have.
I was out shopping once and found a package of chicken thighs stuffed in a magazine rack...I picked it up with a plastic bag and took it to the service desk. All the while getting the stinkeye from another lady....I wonder if she was the one who stashed it there.

calulu
12-14-2008, 02:39 PM
What kills me when I grocery shop is other customers that sigh, roll their eyes and act like I am purposely inconveniencing them by checking out in the correct line. I have teenagers, which means shitloads of groceries, overflowing carts and more items that you can shake a stick at so I always get in the regular checkout lanes because I don't want to do the selfish EWSC thing and go to the virtually empty express lane and block all the folks with just a few things.

The last few times I've gone to get groceries I've had people with one or two items pile up behind me when there's an express line just a few feet away with only a few people in it. These one or two item people act from body language, facial expression and muttered words like I'm the one in the wrong line because I'm personally inconveniencing them by having so many groceries in the correct line. :eek: And they always come up after check out has started so there's no way to allow them to go first.

Belari
12-14-2008, 02:43 PM
What kills me when I grocery shop is other customers that sigh, roll their eyes and act like I am purposely inconveniencing them by checking out in the correct line. I have teenagers, which means shitloads of groceries, overflowing carts and more items that you can shake a stick at so I always get in the regular checkout lanes because I don't want to do the selfish EWSC thing and go to the virtually empty express lane and block all the folks with just a few things.

The last few times I've gone to get groceries I've had people with one or two items pile up behind me when there's an express line just a few feet away with only a few people in it. These one or two item people act from body language, facial expression and muttered words like I'm the one in the wrong line because I'm personally inconveniencing them by having so many groceries in the correct line. :eek: And they always come up after check out has started so there's no way to allow them to go first.

Hm...maybe there's something wrong with me. When I see someone with two overflowing carts beginning to unload their items onto the belt, I desperately search for another lane. If no others are available, then I stand there resignedly and wait my damn turn.

Then again, I can become an SC when I see someone with overflowing carts at the SCO which are labeled clearly "25 items or less". I won't hesitate to tell someone to GTFO of that lane and go where they belong.

calulu
12-14-2008, 02:55 PM
Then again, I can become an SC when I see someone with overflowing carts at the SCO which are labeled clearly "25 items or less". I won't hesitate to tell someone to GTFO of that lane and go where they belong.

I do the same thing, Ha, on those trips when I'm flying through just getting milk and bread and I'm in express and someone has a huge load of stuff.

At places like Aldis where there is only one line and you have to wait your turn regardless I try to let those folks behind me with five or less items go in front. Life is too short to run around being hateful to people.

Drakstern
12-14-2008, 04:30 PM
Just a quick note on the service desk thing.

Having worked service desk for several years during my retail career, I generally didn't mind people coming up to customer service and checking out as long as A.) we weren't busy and B.) cash registers were. Heck, if I wasn't busy and the cash registers weren't and someone came up, I'd do it. However, I'd also only take express orders, nothing that had to be weighed and the like.

I did get annoyed when people would come over to the pharmacy counter and try and check out there without buying anything else, and it would always be at the times when we just got a bunch of scripts and refills dumped on our heads. Thankfully the pharmacy manager had a very strict 'if we're busy, they can just sod off' policy.

What did annoy me at the service desk though? Pepole who couldn't wait their turn. When it was Large Ursine, before being bought out by Humongous Bird(clever nicknames, I know), there was never more than one person at the desk at any given time, and two at MOST that could service the desk, except in very rare occasions. So if someone needs a bunch of money orders or western unions or just has an issue that I need to work on, then a line could stack up very very fast. Sorry, but that's life. Wait your turn, I'll get to you eventually, and then you'll get taken care of.

That said, if someone came up with 'can I check out here, I only have one thing' during a busy moment, it took self-control to not snap at them...

snugglegirl05
12-14-2008, 05:39 PM
[QUOTE=joetheman;465517]I made a few top 10 lists a while back but I got some real big issues here.

1. I. Am. Not. Psychic. I am not a magical wizard. I cannot see into the future. I do not have x-ray vision. I cannot read your mind. If Don't look at me and expect I know what you're talking about. Don't start getting pissy.

I get this when someone drives up to the Visitor Parking booth window. Anyone on the event list has to tell me what they are here for, who they are here to see, or their name so I can check the event list to see if they are on it. According to Visitor Parking/Community Relations, the dept. I report to, the dept. reserving a spot or spots for an event has to tell everyone arriving for that event in advance to tell me which event they are here for, who they or here to see, or their name if that information will be included on the event list.

There are times when someone drives up & says "I'm a visitor." I say "are you here for anything in particular?" They say "a meeting, an interview, ect." I say "which dept.? Then they say which dept.

Or someone drives up & says "I have a class here." The Applied Business Technology dept. has Auto Cad classes that they reserve spots for. Since the President of the university allows students to park in the garage, saying "I have a class here" does not give me much to go by. I say "which class?" & the person then tells me which class.

There was a time when Career Services reserved spots for representatives representing a specific company arriving to do interviews on campus for jobs that were available at the company. A guy drives up & says "Is this Visitor Parking?" I said "are you here for anything in particular?" The guy said "I was told I have reserved parking." I said "which dept. are you going to?" They guy said "I do not know." Well.. if you do not know, I do not know. I told the guy that I would need to know which dept. he was going to or the company he was representing so I would know if that particular event was on the event list. He finally gave me the information I needed, but he was pissy about it.

joetheman
12-20-2008, 02:41 AM
My current pet peeve is people who say "The cashier rang it up wrong..." or "She didn't put the sale price through." Look, the cashier has three responsibilities: scanning your crap, putting it in a bag, and taking your money. The cashier is not responsible for making sure everything rings up the price you think it should. Nor can the cashier magically make the sale price not come up. If you don't think your shit came up the right price, that's fine, but don't blame the cashier for what is nine times out of ten your error, and is never, ever hers.

oh fuck yes this is another one. seriously what's the deal with this? For the small percentage of the time that customers are actually right, the fault is the computer's. Not the cashier's. Don't blame them.

The other thing that annoys me is our dumb store's rules often make people more annoyed than they need to be. We have this gas rewards thing connected to a rewards card, so if someone doesn't have a card, or forgot it, and they want discounts, we have to get a supervisor to put one in. Customers are always like OK JUST SCAN MINE we can't do that though. Alcohol rules are getting stricter by the day and are annoying more and more people too.

But the reason the customer service checkout thing pissed me off is because it's basically like "i'm the royal king/queen and you will check me out ahead of everyone else because I am so much better". Whenever I've seen it it's like that. They don't encourage it by any means, yet they still allow it for some reason. If I worked at customer service, I'd say GTFO.

Also regarding lanes, I don't understand why people with two items wait behind a customer with a huge order. Yes there's only one customer in front of you, and maybe three in the express lane, but guess what THE EXPRESS LANE WILL BE FASTER. those customers will all take less time. if I don't have a bagger, double your waiting time in my lane, sorry bud. better luck next time.

Also if I'm on express, and you come in here with a big order, sorry, you can GTFO. You aren't coming in here. Ok 20 items is ok maybe, but big full carts, no way. I've never actually had someone try to checkout like that, anyone who has was simply mistaken and didn't see the express sign.

The two things I just cannot comprehend AT ALL because they make zero legitimate sense in anything are why people put stuff they don't want on top of the registers, and why people congregate in the same line. Everyone's in a big fucking hurry. Would it hurt you to look around? I love walking down across the register entrances and see lines everywhere, then see like three self checkouts open with no waiting XD. Sometimes the opposite too.

depechemodefan
12-20-2008, 03:09 AM
At places like Aldis where there is only one line and you have to wait your turn regardless I try to let those folks behind me with five or less items go in front. Life is too short to run around being hateful to people.

This reminds me what this c@nt in the express lane in front of me did. Well, first off I get in line and she looks me up and down like I was shit on her shoe. I don't know how many items she had, but around 20. Some fucktard with a hand basket with 5 things then goes up to the c@nt and asked "Can I go ahead?" The c@nt says sure. First, I tought that was nice of her, but then I realized, shit, she let someone cut in front of me. Here I am, waiting in line with 10 items, she sees me and looks at me like I'm shit on her shoe, and 2 min. latter someone comes up and she lets her go ahead. So I'm waiting longer.

So if you (not you personally, calulu) are in line by yourself, that's fine to let someone cut in front. But if there is a long line and your next in line, it's not fair for the other people waiting in line behind you to let someone cut in front.

Another funny thing. I go to the post office and one clerk asks everyone in line, "if you have something to drop off or pick up that doesn't require a money transaction, please come up to this register." Guy goes up to her, "I need to drop this off. I need to get a stamp for it." PO worker says, "that is a money transaction, I can't help you."

joetheman
12-20-2008, 03:32 AM
Well yeah, if you wanna let the person behind you (just one spot behind you) cut you, that's fine. One time though I had this woman buying one bottle of wine behind a lady with like a 200 dollar order, who disappeared like some customers do.

So the lady with the wine comes up and says ok I dunno where she went so I'm gonna sneak ahead and I'm like yeah sure ok I just go with the flow. I avoid conflict and let people choose their natural register without moving them or directing them, and in general just let people do whatever as long as no one gets hurt or it's not illegal. Anyway because she has alcohol it took longer and by the time a supervisor comes around to check her out the other lady came back. I was hoping the alcohol lady would be gone by the time she came back, but sadly that didn't happen.
Anyway she leaves, sort of embarassed, and it's finally the other lady's turn, and at one point she's just like "you know, it wasn't very nice of her to cut, and I was just doing you a favor by getting cigarettes ahead of time" (even though you can't get them at customer service, which is what she was trying to do in the middle of a transaction.

Either way she wasn't pissed at me so I don't care.

Also another thing about the customer service checkout. The ONE time I would consider it acceptable is this scenario. A woman with a huge order just checked out and found an avocado in the top part of the cart but she was already done and the next order, equally big, had been started. It was not really fair to make her wait for that order to be done, and there was no line at customer service, so she just paid for the one thing there quickly. That is ok. Cutting the line is just dumb unless they let you go ahead. Once a customer just disappeared for like five minutes to go get a gift card, I was express at the time, so I just kept letting small orders go in front of her, no sweat.

calulu
12-20-2008, 03:44 AM
Ha! People sometimes pushily insist on going before you too. One day I was running late for some function and stopped to get five items I needed to whatever function I was running to, a pot luck or something, and some extremely pushy cow came up to me in the rapidly moving express line and asked if I minded if she went first because she was 'in a hurry'. One of the few times I didn't allow someone to do that, I told her I was in a big hurry so yes, I did mind, would not allow her to jump in front of me and that line was moving at a fast clip. Major cat butt face but I didn't really care. She was actually very EW and selfishly, yakking on her cell at full volume waiting to buy her ciggies.

VComps
12-20-2008, 07:26 AM
Actually, some places DO do that. Like the place I work at. If you have a few items that don't have to be weighed, you are more then welcome to come check out at the service desk. It helps things run a little bit faster, and keeps a lot of non-sc's happy. So no, Mr. Hero, not every place thinks that it's bad.

I work at one such place. We have two tills at the customer service desk, both of which are capable of processing any and all transactions. Actually, if you want to buy cigarettes, you HAVE to go through customer service.

Also, think about this: if they aren't there to serve customers, why do they call it 'customer service'? ;)

Lace Neil Singer
12-20-2008, 11:53 AM
At the supermarket, people are only allowed to check out at CS if they're invited. Otherwise, it's a big no no; invites only happen if the basket tills and kiosk are overflowing.

I hate being supposed to be a psychic too; I get people who come to my till and stand there expectantly, forcing me to ask "What pump are you on?" and then getting the answer in a tone that seems to suggest I asked the most stupid question ever. :rolleyes:

simplyanother
12-20-2008, 06:53 PM
My current pet peeve is people who say "The cashier rang it up wrong..." or "She didn't put the sale price through." Look, the cashier has three responsibilities: scanning your crap, putting it in a bag, and taking your money. The cashier is not responsible for making sure everything rings up the price you think it should. Nor can the cashier magically make the sale price not come up. If you don't think your shit came up the right price, that's fine, but don't blame the cashier for what is nine times out of ten your error, and is never, ever hers.

Gah, that irritates me immensely. Then again...most things do.

My grandmother is famous for it, and she does with such a horrible tone. "SHE! RANG IT UP WRONG!!!" Gah. No, she didn't.

If there is something more involved than say...passing the item in front of a scanner, then yeah, the cashier can screw it up. I have screwed stuff up at work, because...well, I just have. But normally, na.



Also, think about this: if they aren't there to serve customers, why do they call it 'customer service'? ;)

Maybe that's why they call it Customer Care where I work. (As in, fuck if I care about you).

But it's so confusing to customers, because 99% of the time we call it customer service--but seriously, you'd think they'd get a freakin clue.

Lace Neil Singer
12-20-2008, 07:09 PM
Plus I'm sure that a lot of customers think that service = servants. -_-

DGoddessChardonnay
12-20-2008, 07:24 PM
Actually, some places DO do that. Like the place I work at. If you have a few items that don't have to be weighed, you are more then welcome to come check out at the service desk. It helps things run a little bit faster, and keeps a lot of non-sc's happy. So no, Mr. Hero, not every place thinks that it's bad.

We did this back at WD when the lines would start backing up like crazy - especially if we didn't have anyone else to pull off the floor to help run registers b/c they were already up there and we had a person in the office to spare.

It did help to an extent with reducing not only the wait time, but also to help cut down on the number of complaints from the masses. There were, however, a couple of occasions where someone still wasn't satisfied and had to show their ass. :doh:.

Becks
12-21-2008, 01:49 AM
4. The customer service is not the royal checkout lane. I don't give a damn who you are, you don't go check out there. I think I've seen this twice, in which a customer with like 1 or 2 things leaves the checkout line and goes up to customer service, and pays, and leaves with their stuff. Are they really allowed to do this? If I worked in customer service I would say tough shit. Go wait your ass in line where you belong.

Oh, you must HATE me then.

At my old job I'd check out at Customer Service all the time.




No one EVER had a problem with it. EVER.

:)