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Conduit
01-16-2009, 02:25 AM
This particular SC came waltzing into EB Games 3 days before Christmas, demanding a Wii console. This is how the conversation went:

SC: I need a Wii.
Me: Regrettably, we are sold out of the Wii...
SC: *eyes wide in utter disbelief* Well then why is there a picture of one taped in your store window?! That's FALSE ADVERTISING!
Me: We are obligated to advertise the Wii as per our contract with Nintendo. We do carry the Wii, we're just sold out right now. I believe every retailer in the city is sold out.
SC: I just told my daughter not to worry -- that I found a Wii! And now you're telling me that I have to call my daughter back and tell her that she's NOT getting a Wii for Christmas?! You RUINED Christmas!
Me: ....I apologize?
SC: Take the picture down so that some other poor mother isn't fooled!

At this point I was actually unable to stop myself from laughing. You should have seen the outrage!

SG15Z
01-16-2009, 03:09 AM
You know I'm so glad I don't work at a game/electronis store. The Wii (despite its sheer awesomeness) has made the past couple of christmases suck for so many workers...

Imogene
01-16-2009, 03:27 AM
*stops, looks toward window* "Ma'am, we also appear to have Visa, American Express, and Master Cards in stock... would you like one of those instead?"

Irving Patrick Freleigh
01-16-2009, 03:35 AM
SC: I just told my daughter not to worry -- that I found a Wii! And now you're telling me that I have to call my daughter back and tell her that she's NOT getting a Wii for Christmas?! You RUINED Christmas!


"Yup. I hope you are learning a valuable lesson about writing checks your butt can't cash."

Also, only one Christmas ruined? Amateur. I ruined 4--this year. Or was it 3? I forget.

PepperElf
01-16-2009, 04:11 AM
"Ruined christmas? If your christmas is totally ruined because of a lack of a wii i suggest you take down all the decorations and return all the gifts then... afterall you did say it was totally ruined... so go on, go do it!"

:LOL:
yeah im snarky sometimes :D

Akasa
01-16-2009, 04:25 AM
I ruined a Christmas this year and I wasn't even working!
(I was also on the look out for SCs who get offended by the clerk's holiday farewell greeting ready to step in and say what the clerk couldn't.)

Mike Taylor
01-16-2009, 04:37 AM
You know I'm so glad I don't work at a game/electronis store. The Wii (despite its sheer awesomeness) has made the past couple of christmases suck for so many workers...

Not mine. It's not the game system's fault anyway. We had a STACK of the machines (160+ at one point ) up until the day before Thanksgiving. Afterward, all bets were off and I even told my customers that.

If someone comes in just a few days before Christmas expecting "Hot Toy X" to be in stock, they're fools. If they go on a tirade about the store ruining Christmas, they need to be lectured about what really constitutes a ruined Christmas.

Mr Hero
01-16-2009, 05:44 AM
*stops, looks toward window* "Ma'am, we also appear to have Visa, American Express, and Master Cards in stock... would you like one of those instead?"

We try not to mention the American Express. It's "special"

Thanks a lot, GK. I can't even look at AmEx cards the same anymore.

mattm04
01-16-2009, 06:45 AM
Only 1 christmas? I ruined Christmas for two people. First sc was because we had the audacity to close at 6 (as posted) and the second was that we ran out of a flavor of muffin. Yes ruined Christmas over a $1.20 muffin.

chop92
01-16-2009, 08:47 AM
When oh when will customers realize products don't pop out of nowhere when you start complaining. They should also learn what false advertising means

MannersMakethMan
01-16-2009, 08:53 AM
When oh when will customers realize products don't pop out of nowhere when you start complaining.
Just as soon as the devil decides on an indoor skating rink

They should also learn what false advertising means
I've come to the conclusion that false advertising is anything that contradicts the unholy mantra of "The Customer Is Always Right"

"Oh, I'm sorry, we're out of stock"
"But I deserve one, gimme"
"I can't, we don't have any left to give"
"FALSE ADVERTISING"

"I need to return this"
"Do you have a receipt?"
"No."
"I'm afraid I can't do anything without a receipt or other proof of purchase"
"FALSE ADVERTISING"

etc...

chop92
01-16-2009, 09:00 AM
I've come to the conclusion that false advertising is anything that contradicts the unholy mantra of "The Customer Is Always Right"

I've somehow survived my first year and a half of retail without a single "But the customer is always right!" comment. Though, I probably just jinxed it and it'll happen on sunday...:(

Geek King
01-16-2009, 05:52 PM
I'm amazed at the number of people who have their holiday ruined just because a certain item is not available. What miserable lives some people must lead if they believe people won't like them because of not getting some widget.

Shironu-Akaineko
01-16-2009, 05:57 PM
What that's...2, 3 christmases in a row ruined by the lack of Wii?

You'd think they'd get the pattern by now? Buy one in the summer, stick it in the wardrobe and wait?

What my parents did was write 2 checks for the price of a Wii, wrote "W" on one, "II" on the other and gave me the checks.

I got my Wii in February.

BAM CHRISTMAS SAVED.

MystyGlyttyr
01-16-2009, 07:23 PM
Ruined Christmas? Come talk to me when you're an 11-year-old girl who SAW the car accident that killed her 18-year-old cousin and finding out within the next couple of days that because of someone that you knew and thought was a decent person jerked him around and left him without a ride, that's why he was in the car, and then go sit in your aunt's lap while she holds you and your mom so tight that your neck pops and they both are screaming at the top of her lungs that her only son is dead...then step out of your front door and be able to hear your uncle's screams and curses against God when his house is a mile away from your's...all during Christmas time. After you experience that, come chat with me about your Wii.

(Yeah, I have a little bit of bitterness. I try not to show it most of the time but I'm feeling foul today.)

Becks
01-16-2009, 07:48 PM
Wow, Mysty...I'm truly sorry.:(

MystyGlyttyr
01-16-2009, 07:52 PM
Wow, Mysty...I'm truly sorry.:(

It was a long time ago, I'm usually okay about it and just kinda ignore "ruined Christmas" sorts of things (unless someone's doing it right in front of me, then I let it go a little bit). I just got my berserk button pushed by this story for some reason. Thank you though :)

lordlundar
01-16-2009, 08:07 PM
If someone comes in just a few days before Christmas expecting "Hot Toy X" to be in stock, they're fools. If they go on a tirade about the store ruining Christmas, they need to be lectured about what really constitutes a ruined Christmas.

"No, for Christmas is a time for family. To truly ruin it for someone, I would have to remove them from the mortal realm. Care to be my example?":devil:

draftermatt
01-16-2009, 08:23 PM
I've come to the conclusion that false advertising is anything that contradicts the unholy mantra of "The Customer Is Always Right"


Seems that way. I think the only time I sad the words "false advertising" was to a car salesman who had a sign on a car saying 11,000 miles, when it was actually 111,000 miles. Dude said the printer wouldn't print the extra 1.

I don't remember the start of the argument, I think he said something really assholish about me (or young people in general) so I said "well for someone who claims to be a former computer engineer I find it funny you can't get your printer to print a 1. That's flagrant false advertisement"

Him "So why don't you draw a 1 on there with a pen"

Me: "You work here idiot, why haven't you done that? Worried people will stop coming in and asking why that truck only has 11,000 miles?"

My mother in law stopped me then. I cackled with glee when the place was torn down a few years later.

Rapscallion
01-16-2009, 09:57 PM
Guy at work two christmases back - his father dropped dead during christmas lunch. I feel for that guy.

Rapscallion

DGoddessChardonnay
01-17-2009, 03:38 AM
When oh when will customers realize products don't poop out of our nether regions when you start complaining. They should also learn what false advertising means

Edited for my amusement (and because it's more the truth)

All I can say is that if all it takes to ruin BobbyJoe's christmas is not having Best Item since sliced bread in stock, he really needs to re-examine his priorities. :no:

Mike Taylor
01-17-2009, 04:15 AM
Guy at work two christmases back - his father dropped dead during christmas lunch. I feel for that guy.

Rapscallion

Now that's a ruined Christmas.

brucetiki
01-17-2009, 06:05 AM
Had a customer play this line with me at work a couple of years ago.

They'd arranged a new membership for a relative, received a confirmation slip and all, and the membership was valid (all memberships are valid the moment they're paid).

So SC calls up saying she hasn't received membership card for relative and membership will not be valid until she receives the card. Despite my reassurances that the membership was valid and she had received the confirmation slip, the SC harps on about it's going to ruin their Christmas that they have to give someone a piece of paper for Christmas because we're too incompetent to send a membership card in time bla bla bla.

In the end she ends up wanting to speak to a supervisor, so they took over. Funny thing was, she wasn't the only person to call in relation to this before Christmas, but once I reitterated that the membership was valid and the card will come out, they were fine with it. This SC was the only one to ark up about it!

And just to prove how easy it is to deal with a postal delay in a Christmas present, I ordered a couple of books for some rellies for Christmas. As I didn't order them until early December, I thought if they're here beforehand cool, if not they'll get here eventually. Sure enough, Christmas Eve came, and no sign of the books. So two of my aunts got half a present on Christmas Day, and a story about the author of the book being a slow packer. We had a good laugh about it.

For the record, one book came the following week, the second book has gone AWOL. I've called the company about it so hopefully it gets here in the next week or two.

Chromatix
01-17-2009, 04:59 PM
A good standby is to put an "IOU" note in a nice card, and wrap that up. You can get creative with that if you want to make it more special.