PDA

View Full Version : Drivethru Waits...


Kogo Shuko
02-11-2009, 03:45 PM
I don't know if this belongs here, as it didn't happen to me per se... but it certainly affected me, and I was friends with the person running the place that night.

This happened about a year ago.

My friends and I were going to a club, but beforehand we wanted to zip through the McDonald’s drivethru and order some fries and such. Big mistake.

We left at 10:30 PM. And we didn’t get to the bar until about midnight.

It was fine enough when we got to the speaker. One of my good friends was working as night manager, and he was on speaker, so I joked around with him for a bit, and then pulled into the line. Only two cars ahead of me, this shouldn’t be much of a wait.

Oh, how wrong was I.

I waited half an hour for my measly medium fry and two hamburgers.

And not because of what I ordered. Oh no. It was the people in front of us.

The first car moved along fine… when the second car got to the window they sat. And sat. And sat some more.

The car behind me was full of more friends, and they had some sort of speaker system set up, so they began playing annoying music and noises. We were that bored, frustrated, and almost ready to give up on food. But damnit, I wanted my fries!

Then they started handing out the food.

Five large McDonalds bags in all. Plus two trays of drinks! At eleven o’clock at night!

When I finally got to the window, my friend came up, looked at me, looked at his coworkers, looked back, “Eighty dollars.”

“What?”

“They ordered eighty dollars worth of food!”

Now seriously. If you need that much food, why not just either order pizza (they deliver) or go to a place that is open (and not just the drivethru) and go inside to order? You’re holding up an entire line of people who want food just because you got the munchies or are having a party.

I guess they had been rude about it, too. My friend had not been impressed that day. And neither were all of us waiting behind them. I hope they got the message when my buddy starting blaring the annoying noises from his sound system.

Fast food is only fast if you don’t order in bulk.

otakuneko
02-11-2009, 03:54 PM
Your manager friend really should've had those idiots pull out and park so as not to hold up the line.

Salesmonkey
02-11-2009, 03:55 PM
Fast food is only fast if you don’t order in bulk.

Very true - it's fast for most people because they only make what they are expecting to sell within the next 10 minutes, so excessive orders overload the system.

That's no reason to get snippy with the vendors, though. I was a groomsman at my friend's wedding and I went to Sonic before I went to the church. I knew that everyone in the wedding party was going to be starving so I wanted to bring some food.

2 dozen sprites (clear, doesn't stain dresses or tuxes) and 2 dozen dry cheesburgers. I like ketchup, mustard, and mayo with mine but we can't have any potential for drippage. And when you bring them to people who are starving they don't really care. They just wolf them down.

Setsunaela
02-11-2009, 03:57 PM
yeah a pull up and park would have been a good idea, but of course there are always those jerks who refuse to do so because they "might be forgotten about"
When my mom goes to taco bell for a large number of tacos (she tends to go get those 10 taco meals in groups of 4-6 for parties or something) she'll say "I'm ordering a lot, I know, I'm patient, take your time, I'll be parked over in X spot"

PepperElf
02-11-2009, 03:59 PM
yeah but if you're going to order *that* much you should just go inside O_o

Kogo Shuko
02-11-2009, 04:01 PM
I honestly don't know if my friend asked them to park and wait for the food... but judging from his attitude when he got to the window, I think they were just glad to get rid of the customers. They had complained about the order taking so long, and "Where the hell is our food?"

At eleven at night they don't prepare that many burgers... it's hit or miss if a lot of people show up (although on a Saturday night McDonalds is brimming with cars at 2am because everyone is leaving the bar and wants to eat). But these guys didn't understand, I guess.

yeah but if you're going to order *that* much you should just go inside O_o

Doors were closed, only drivethru is open past a certain time. I think the only place that's open 24hrs where I used to live is Pizza Pizza or one of the pizza chains.

jerkface11
02-11-2009, 04:13 PM
Your manager friend really should've had those idiots pull out and park so as not to hold up the line.

Can't open the doors after the lobby is closed. Security and all. The right way to do it is to have them pull back into the drive thru behind the normal customers and to try and hate them to death while you're at it.

SnapAddict218
02-11-2009, 04:59 PM
Attitude or not, I would have told them to pull ahead or too bad, I'm not serving them and they can go elsewhere.

Wait....I've DONE that before. Used to be a McManager back when I was 18-19, and that kinda crap happens more often than not. I would explain to them that, since we we not given any kind of advance notice of their insane order, it would be a wait as I had a duty to continue to serve those behind them. And if they got loud about how 'not fair' that was I'd just have to ask them to imagine if they were behind a large order like that....most people don't admit that they 'get' it, but you can read it in their beady little eyes.

Not to threadjack but that reminds me of the time this redneck got real lippy with little 15 year old snaps and refused to pull forward. "No thank you little lady. Ima be just fine right here. You people aint bright enough to remember me, plus you can't make me move...girly." Breakfast rush no less. So I let him sit, bagged up the other peoples orders and went outside to hand deliver them-loudly explaining that the person at the front of the line refused to move and that I appogized for the rudeness of others (he heard it, windows were down). Finally, after everyone else was served I returned to the window and handed his food out to him with big ol smile. This girly knows ways around rude redneck assholery!

PepperElf
02-11-2009, 05:41 PM
Doors were closed, only drivethru is open past a certain time.ah...
still they were pretty sucky
i mean 80 bucks worth of food ... and they want it instantly?

i don't know if you can phone ahead to a mcdonald's but hell.. they could have tried at least :(


that happened kinda to us once... driving along the highway, coming back from a cross country invitational with mom & dad ahead of the school buses.. yes multiple buses were headed that way, and we knew they'd all be stopping at this mcdonald's.

Mom took the time to notify the manager so they weren't taken totally by surprise the sudden crush of teenagers. ... prolly good 10-20 minute heads up.


but back on topic... if you make an effort and don't just do a last minute thing... it works better for you. :)

jerkface11
02-11-2009, 05:48 PM
ah...


i don't know if you can phone ahead to a mcdonald's but hell.. they could have tried at least :(




Yes we prefer it. As long as it isn't something silly. Yes I mean you who called during the lunch rush to say you were on your way to order 1 happy meal.

Becks
02-11-2009, 06:32 PM
Your manager friend really should've had those idiots pull out and park so as not to hold up the line.

Great idea, but that would make sense...

otakuneko
02-11-2009, 06:38 PM
Can't open the doors after the lobby is closed. Security and all. The right way to do it is to have them pull back into the drive thru behind the normal customers and to try and hate them to death while you're at it.

Just so long as they don't die til AFTER they get out of the lane, right? :devil:

Irving Patrick Freleigh
02-11-2009, 08:52 PM
Ordering 80 bucks of food through the drive thru and expecting it to be delivered in the same time for one Extra Value Meal=EPIC FAIL. Next time get there when the dining room is open so you can go inside to order. Or better yet, call out for pizza.

Bet that Mickey D's had their wait times for drive thru orders shot completely to hell and got ripped a new one for that.

And two trays of drinks? That's at least 5. If there weren't people in the car to hold them, good luck schlepping them home or wherever without spilling.

McGoddess09
02-11-2009, 09:04 PM
Great idea, but that would make sense...

As mentioned earlier, it would have been a safety issue, with the lobby doors being locked. Even around opening, we aren't supposed to pull people forward because it is a safety issue.

Thought that should be cleared up again.

Any other time, I'm sure they would have been pulled forward.

mattm04
02-11-2009, 09:09 PM
ah...
still they were pretty sucky
i mean 80 bucks worth of food ... and they want it instantly?

i don't know if you can phone ahead to a mcdonald's but hell.. they could have tried at least :(


that happened kinda to us once... driving along the highway, coming back from a cross country invitational with mom & dad ahead of the school buses.. yes multiple buses were headed that way, and we knew they'd all be stopping at this mcdonald's.

Mom took the time to notify the manager so they weren't taken totally by surprise the sudden crush of teenagers. ... prolly good 10-20 minute heads up.


but back on topic... if you make an effort and don't just do a last minute thing... it works better for you. :)

On a school field trip from Northern CT to NYC I believe we got stuck in construction and were delayed for four hours. One of the Teachers called a parent to get the phone numebr for a near by McDonalds and told them 100+ people were going to be showing up for food. This McDondals was "famous" for having large numbers of bus parking spots but they were usually arriving in early evening, not 10:30 at night. They were nice enough to give us two registers fro our group.

MadMike
02-12-2009, 01:47 AM
Bet that Mickey D's had their wait times for drive thru orders shot completely to hell and got ripped a new one for that.


I was BSing with a manager at Taco Bell last weekend, and he told me that one night they ended up with a wait time of 900 seconds (roughly 15 minutes.) Why? Because some extremely drunk woman placed an order, and then pulled up to the window and passed out. They tried to wake her up, without success, and ended up calling the police. Meanwhile, the cars are piling up behind her.

When the cops finally woke her up, she tried to say she wasn't driving, despite her being out cold in the driver's seat when they got there. Then she tried to say she didn't know how she got there, which might have been true with how smashed she was. Either way, the cops arrested her.

SnapAddict218
02-13-2009, 03:10 PM
Because some extremely drunk woman placed an order, and then pulled up to the window and passed out. They tried to wake her up, without success, and ended up calling the police. Meanwhile, the cars are piling up behind her.

aaaaaaaaaaaaaaaaaand I bet they are going to get dinged for that, even tho they couldn't help it. You can't always just look at the numbers.....

PepperElf
02-13-2009, 03:46 PM
either that or the woman calls corporate to complain about them calling the cops on her
and corporate calls the store to bitch out the manager
or something asinine like that

ditchdj
02-15-2009, 12:12 PM
That pisses me off when people pull that shit in drive-thru at 11 o'clock at night. One time when I was working at Wendy's some idiot had TWENTY-SEVEN orders! :eek:

The cars behind him waited about 45 MINUTES for their orders because of it and were pissed because one was on lunch-break.

And the thing is that our franchise owner's policy on this is that you MUST take ALL orders, no matter how big or how many per car.