It's Not My Fault You Didn't Pay Your Bill! *Language*

[tropicsgoddess]

Of all the years I've worked in customer service, I've never had an SC like this dickface.

Me: Yours truly
SC: Sucky Customer

Me: Thank you for calling <insert ISP name> , this is Tropicsgoddess. How May I Help You?

SC: Mah Innernet don't work


Me: I apologize sir, but before we begin can I have your phone number please?

SC: <gives out phone number>


Me: One moment. <pulls up account> . For verification, can I have the name and address on the account.

SC: It's Ima Dummass 123 Idiot Lane in Bumfuck, Egypt. (probably for a GF or something)

Me: May I ask who I'm speaking to?

SC: Dick Face

Me: I apologize sir, but unfortunately I show that the account is listed as inactive and the only way to get this issue resolved would be to contact the billing department tomorrow (it was after hours for billing..my department is 24/7).

SC: Ah Ain't waitin' no 12 hours to git mah innernet, I want it on NOW!

Me: Sir, the only way to get this resolved is to contact billing tomorrow.

SC: DO YOU NOT UNDERSTAND ME?!! I AIN'T WAITING FOR NO FUCKIN' 12 HOURS FOR MAH INNERNET AND AH ALREADY DUN PAID Y'ALL YESTERDAY AND AH WANT WHAT AH FUCKIN' PAID FOR!!!1111!!!!!

Me: Sir, my department has no way of reactivating your account nor any other billing information so you would still need to contact billing tomorrow. Unfortunately there is nothing that we could do. (The account had notes on there that he was PAST DUE and had an order that was done to manually disconnect the customer and not to manually reconnect customer until he makes his payment arrangement with billing).

SC: I FUCKING TOLD YOU THAT AH WANT MY MOTHERFUCKIN' INNERNET AND AH AIN'T WAITIN' NO FUCKIN 12 HOURS FOR MAH INNERNET AND AH WANT WHAT I FUCKIN' PAY FOR!!! YOU FUCKIN' UNDERSTAND THAT BITCH?!!!

Me: (wishing I could cuss out and beat the crap outta this fucktard) Sir, please refrain from using abusive language and if you continue I WILL terminate this call.

SC: FUCK YOU I WANT MAH INNERNET AND AH WANT IT NOW!!!! GIMME A SUPERVISOR NOW!!!

Me: Sir my supervisor will tell you the same thing I told you *SC keeps yelling and cussing me out* One moment. *mute* What an ass. *walks up to supervisor desk * Hey, I got a sup call. *explained to sup about SC*

I walked back to my desk and guess what? SC hung up on me while the supervisor was waiting for him. So my supervisor and I noted the account accordingly. This is proof that being a complete and utter jackass gets you nowhere. No sympathies here.

[Cashier]

Ugh, that jerk sounds like even if you turned his internet on he'd still try and argue to get something free out of it.

He was probably pissed cuz he couldn't look at porn. :-X

[eltf177]

Any bets that a check of the account when billing opens shows no payment made?

[Soulstealer]

Any bets that a check of the account when billing opens shows no payment made?

I'd rather keep my money and spend it on ice cream.

[XCashier]

This is proof that being a complete and utter jackass gets you nowhere. No sympathies here.
None here either. Perhaps if he'd been polite and apologized for the late payment, something could've been done, but he had to be a belligerent garbage-mouth and he got what he deserved -- nothing.

(Well, actually, what he deserves is a mouthful of soap, but you can't do that over a phone line...)

[Midorikawa]

Whoa. That was a flashback to working for <cable company>. They'd be 120 days past due, pending going to collections, then call and abuse you just like that for their service being off.

I'm sorry you had to put up with that. :-/

[r2cagle]

The real icing on the cake is when you find out they paid their bill at an unapproved paystation... so who knows when the money will actually hit their account. But by golly, they've paid and they want their services now!

[BaristaTrav]

Hmm.. he was from Davie wasn't he?

[tropicsgoddess]

Hmm.. he was from Davie wasn't he?

Psh, nope. Texas. I would be ashamed if that SC was from anywhere in Florida, let alone Broward.