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TelephoneAngel
07-05-2010, 05:13 PM
I am talking to a customer on the phone, I give standard greeting and ask his name.

Customer gives name and account number.

I ask customer's address.Customer says he does not know the address.

Suddenly I realise this is not the same person I started off talking to.

"where is customer?"

Person says "oh he went out and gave me the phone to hold".

Who just "goes out" in the middle of a phone call?

Customer did not come back and I terminated the call.

eltf177
07-05-2010, 05:35 PM
Just when you think you've heard it all...:eek:

tollbaby
07-05-2010, 05:46 PM
That is definitely a new one. Wow...

Exaspera
07-05-2010, 06:47 PM
Maybe a bathroom emergency? Did customer ever call back?

PepperElf
07-05-2010, 06:48 PM
unless the customer was going to try to pull a fast one on you and claim that you gave out personal information to someone who's not on the account, etc?

so ending the call is a good bit of CYA too ;)