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View Full Version : Yes kid, tell your ma!


C. Cecil Ivanish
07-27-2010, 11:44 AM
...yes, tell her how to behave on the phone!

I get this call in for the [Electronic Toy] company.

Me: "Good morning, thank you for calling [Company], my name is [Cemetery Cecil], how can I help you?"
Lady: "Well, I can't trust your company, can I?"
Me: "...sorry ma'am, what are you referring to?"
Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"
Me: "I am sure we can fix it, or in case replace it for free. Can you please tell me what seems to be the problem?"
Lady: "I don't know, it doesn't work!"
Me: "I'm afraid that I need some more details, could you please ask your son, if he is there, to explain you what is the problem?"
Lady: "OK, I'll put him on, but be careful, he is 14!"
[I think that she is warning me that I will be talking to a moody teenager. I become aware that I am being put on loudspeaker]
Son: "Hallo, my name is [Name]"
Lady (from the back): "Don't tell him your name! You don't know how he will use it!"
Me: "Don't worry, I am not even writing it down. Now, [Name], can you please explain me what is wrong with your [item]?"
Son: "Yes, well, I am following the instructions..."
[detailed troubleshooting follows, with the son being extremely cooperative and polite]
Me: "Yes, I think I know what is happening. There is a quick fix for it, but I will have to send you an e-mail with instructions and a link to download an update to the Software"
Mom (from the back): "Don't give him any e-mail!"
Me: "I'm afraid that without an e-mail address I won't be able to help you fix the problem with your [item]"
Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"
Me: "Ma'am, I am only asking for your e-mail address so I can provide you with a solution to the issue you called us about. Without it I am unable to assist you. I can guarantee that we will not contact you for any reason unless you initiate the contact"
Mom (in a low voice): "[Name], give him a fake e-mail address"
Son: "Mom, he needs to send us the instructions! OK [Cecil], it is [e-mail@ddr.ess]"
Mom: "YOU GAVE HIM A REAL ADDRESS!"
Son: "Mom, I will explain you in a minute. [Cecil], thank you for your help, if it doesn't work I guess I can call you again, correct?"
Me: "Absolutely, thank you for calling"

IT Grunt
07-27-2010, 11:56 AM
Wow... someone needs their tinfoil hat adjusted. :rolleyes:

Whiskey
07-27-2010, 11:57 AM
Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

C. Cecil Ivanish
07-27-2010, 12:04 PM
Wow... someone needs their tinfoil hat adjusted.
I'm afraid we don't support that... ;)
I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?
Not a clue.
Not that the kid sounded "desperate" in any way... just mildly puzzled as you would if you buy a new item and it doesn't work as it should.
Not the first time I hear of "desperate" kids on that account, by the way.

Falor
07-27-2010, 01:41 PM
I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

jjc927
07-27-2010, 02:08 PM
Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.

NateTheChops
07-27-2010, 02:26 PM
You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.

C. Cecil Ivanish
07-27-2010, 02:55 PM
Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.
Agreed - kudos to him.
You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.
Aw, so sorry for you! But you seem to have survived and thrived, if you are here! ;)

MoonCat
07-27-2010, 03:20 PM
Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"

Wow, paranoid much?

Jay 2K Winger
07-27-2010, 04:13 PM
What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

Cursed Daystar! It buuuuurns!

Sliceanddice
07-27-2010, 04:57 PM
I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

no whiskey what mom ment was 'OMG this kid is now talking to me asking me questions and bothering me when i want to watch this guy breakout of jail on a my soap opera!!!!!!!!!'

Android Kaeli
07-27-2010, 05:13 PM
Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"

Gee, I kinda think the lady was more desperate then the son was.

El Pollo Guerrera
07-27-2010, 07:54 PM
Cursed Daystar! It buuuuurns!

Big ball fire! Come up over edge of world, light up sky!!!

Seraph
07-27-2010, 11:12 PM
The sun is only there to kill us :D

Peppergirl
07-28-2010, 03:00 AM
Jesus!

Clearly the poor kid must take after his Dad.

Mytical
07-28-2010, 04:50 AM
I'm impressed with the son. Polite, and dealing with somebody screaming in his ears that is about 51 cards short of a deck.

Kristev
07-28-2010, 05:11 AM
Wow, that's just . . . lunacy.

Skelly
07-28-2010, 07:56 AM
Wow... someone needs their tinfoil hat adjusted. :rolleyes:

No, someone needs their medications adjusted and the straight jacket checked to ensure it's put on correctly :rolleyes:

Dreamstalker
07-28-2010, 02:40 PM
You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.
You too, eh? (in my case it was my grandmother; poor mom had to run interference most of the time)
Gee, I kinda think the lady was more desperate then the son was.
Yup. My grandmother tended to think that my only source of any entertainment was TV/Nintendo, and when I was bouncing around in the yard after dark she'd tell my mom "see I told you she's crazy!" :(

C. Cecil Ivanish
07-28-2010, 03:27 PM
Wow, paranoid much?
NOOOOOOOOOOO, why would you say so?
Gee, I kinda think the lady was more desperate then the son was.
You think? ;)
"Fix the kid's toy and keep him busy while I use my giant dildo!"
Clearly the poor kid must take after his Dad.
...whoever he is, I imagine.
I'm impressed with the son. Polite, and dealing with somebody screaming in his ears that is about 51 cards short of a deck.
Yes, going through detailed troubleshooting (as in, "press this button", "plug the thingmy in port X", and at the same time keeping his mother relatively calm.
I admire him.

Magpie
07-28-2010, 03:30 PM
I still can't wrap my head around how she refused to give any info, but just flat-out asked for your name so she could report you to the police.

boxxertrumps
07-28-2010, 04:03 PM
I still can't wrap my head around how she refused to give any info, but just flat-out asked for your name so she could report you to the police.

"WELL IT'S OBVIOUS THAT I'M NOT A CRIMINAL/RAPIST/CON ARTIST!!!"

I'd like to shrug it off as some people are stupid but SCs aren't really people.

aquah2o
07-28-2010, 05:48 PM
Wow nothing like paranoid parents is there?

CrazedClerkthe2nd
07-28-2010, 06:15 PM
Did you happen to hear Fox News in the background of that call by any chance?

Geek King
07-28-2010, 06:45 PM
Did you happen to hear Fox News in the background of that call by any chance?

Sorry, gross paranoia is more the "Coast to Coast Overnight" crowd.

Kristev
07-29-2010, 06:31 AM
Thanks. I'd managed to make myself forget all about that group of paranoia prophets. Now I have to remember being forced to listen to it growing up. My mom & brother are alien-chasers. :cry:

C. Cecil Ivanish
07-29-2010, 10:32 AM
I still can't wrap my head around how she refused to give any info, but just flat-out asked for your name so she could report you to the police.
Well, I do give my name every time I answer the phone... first name only, though. And I do. Not. Give. My. Full. Name.
Then again, I am the only Marco in the office.

Chromatix
07-29-2010, 05:18 PM
Is there someone else named Polo? :D

Can I Help Your A$$?
07-29-2010, 06:03 PM
Sounds like my Gramma got reincarnated. Too bad the Karma rule didn't kick and she's still the same. Hi, Gramma! Remember me? I'm still a disappointment!

tropicsgoddess
07-29-2010, 06:38 PM
That mom is a nut job, such a shame the son had more sense than her.

C. Cecil Ivanish
07-30-2010, 10:03 AM
Did you happen to hear Fox News in the background of that call by any chance?Not sure, there were TV sounds though... ;)Is there someone else named Polo?Actually, now that you ask...