NightAngel
07-17-2006, 06:16 AM
This happened night before last.
A woman comes in with a group of about four or five boys- ages about 11-14 years old. Old enough to know better in otherwords. She made no attempts to keep them controlled in any way- at all.
I had to tell them- no running, no skating and no rough housing in general while they were in- as you may have guessed they were loud as well.
She never said anything to me or them about their behavior.
As they were coming up to the counter they passed behind the Dasani water display. One boy shoved another boy into the back of the display knocking several bottles over on the shelf and causing one bottle of Strawberry flavored to FLY off and explode on the floor.
The Mom (and I use the term loosely) laughs and says to the boy, "Oh, ya made a mess. *yuk, yuk*"
I picked up the bottle, wiped off the outside and wrapped it in paper towels. I stood there with in in hand as they approached the counter to check out. My register being the first and closest would be the logical place to go... normally. But the Mom took one look at me standing there with the busted Dasani bottle and beelined for my CSR's register.
Me: *eyes narrow- brows furrow- glare*
CSR brings up the account and starts to ring items up.
I walk over and *SMILE* and politely say, "Oh, don't forget to ring this up on their bill also." and I hand the busted bottle to my CSR who *smiles* and says, "Oh, of course- I wouldn't forget that."
Us: *smiling pleasantly at the Mom*
Mom and kids: "Huh? Whaa..?" and other mystified noises.
CSR: "Well, you DID break it. That means you have to buy it."
Us: *more polite smiling*
In the end the Dasani was paid for and my CSR and I agreed that we don't like people in general too much.
A woman comes in with a group of about four or five boys- ages about 11-14 years old. Old enough to know better in otherwords. She made no attempts to keep them controlled in any way- at all.
I had to tell them- no running, no skating and no rough housing in general while they were in- as you may have guessed they were loud as well.
She never said anything to me or them about their behavior.
As they were coming up to the counter they passed behind the Dasani water display. One boy shoved another boy into the back of the display knocking several bottles over on the shelf and causing one bottle of Strawberry flavored to FLY off and explode on the floor.
The Mom (and I use the term loosely) laughs and says to the boy, "Oh, ya made a mess. *yuk, yuk*"
I picked up the bottle, wiped off the outside and wrapped it in paper towels. I stood there with in in hand as they approached the counter to check out. My register being the first and closest would be the logical place to go... normally. But the Mom took one look at me standing there with the busted Dasani bottle and beelined for my CSR's register.
Me: *eyes narrow- brows furrow- glare*
CSR brings up the account and starts to ring items up.
I walk over and *SMILE* and politely say, "Oh, don't forget to ring this up on their bill also." and I hand the busted bottle to my CSR who *smiles* and says, "Oh, of course- I wouldn't forget that."
Us: *smiling pleasantly at the Mom*
Mom and kids: "Huh? Whaa..?" and other mystified noises.
CSR: "Well, you DID break it. That means you have to buy it."
Us: *more polite smiling*
In the end the Dasani was paid for and my CSR and I agreed that we don't like people in general too much.