PDA

View Full Version : Pharmacist with the personality of a brick...


patiokitty
03-23-2011, 08:02 PM
Actually, I think a brick would have more personality than this guy.

After school yesterday I had to get a prescription for Ventolin filled so I stopped in at the Zeller's near my place. I know the pharmacy there generally isn't very busy so it seemed like as good a place as any.

So, I go in and have both my prescription and my insurance card ready (I have extended medical through my university that covers a large chunk of any prescription cost). I expect to be asked questions because I've never gone in here before to get a prescription but the guy was very short with me and seemed almost put out that he had to enter any of my information into the computer.

He didn't even tell me how long I had to wait and barely addressed me at all as he grabbed my stuff and went about his business. Because I had no idea how long he was going to be I wandered around the area looking at the various vitamins, and as I was minding my own business an older gentleman came up with a prescription.

Holy hell, the pharmacist made like he was so rushed with orders. He sighed like he was so put upon and said in a monotone voice that it would be at least a half-hour before he could fill the prescription, blah blah blah. And then didn't bother answering any of the gentleman's questions! Poor guy looked like he was about in tears.

Once the pharmacist confirmed my extended medical insurance coverage all he had to do was grab the inhaler box off the shelf, check it, and print out stuff. And that was pretty much all he did. I didn't get any explanation about how to use it, or anything else for that matter. All he said to me, after motioning me over (he didn't call my name or anything else, was, "$4.10." Thank goodness I figured out that was my total or I'd probably still be staring at him.

I think I know why that particular pharmacy is so quiet...if he's the regular pharmacist I wouldn't want to go there either! When I get my next prescription (I know there will be another one in the next week) I'll try again, and if he's like that again I'll just go elsewhere. It's not like Zeller's is my only option, thankfully.

Brojekk
03-23-2011, 08:55 PM
Now we know why they aren't that busy. ;)

Irving Patrick Freleigh
03-23-2011, 10:26 PM
Sounds like one of the pharmacists at the swamp. No personality, and seems to be complained about fairly frequently.

Anakah
03-23-2011, 11:16 PM
oh man. Definitely do NOT go back there again. When I went to CVS the girl I had took forever and kept talking to her co worker about her stupid teeth while I was standing there waiting for her to tell me I was done. I was angry cuz I was sick as hell and I almost told her to hurry up but she was doing something for me, I didn't want to piss her off but she was unprofessional about it.

They should always, ALWAYS ask if you have any questions. What a jerk. He should not doing that if he refuses to explain the meds! That's dangerous. Even though they do give you a pamphlet that explains a bit BUT people have questions about the crap that goes down their throat! Tell his boss??

Sapphire Silk
03-24-2011, 01:40 AM
That he didn't offer to explain to you how to use an inhaler is disturbing. If you don't use them right, you won't get the benefit of the medication.

See if you can find another pharmacist to ask if you are new to inhalers.

chainedbarista
03-24-2011, 02:11 AM
the rest of his actions, i could deal with (annoying, but i've had worse) but the lack of counseling on the drug's use? oh hell no...it's part of his damn job to let people know how to use, when to use and what not to mix it with. panacea has the right of it; find someone who actually cares if you know about using it right.

bainsidhe
03-24-2011, 03:20 AM
A local supermarket is in a very low-income and shady area. It's also close to work, so I tend to use their pharmacy. I can't speak well of the supermarket, but hot dang their pharmacist rocks. He's this big, burly no-nonsense bear of a man, but is very patient and you can tell from his interaction that he cares deeply about his job and patients. I hope you find a much better pharmacist.

HappyFun Ball
03-24-2011, 03:25 AM
The CVS I use has seen so much of me that they'll make my prescription a priority is I plan on waiting on it. They always ask me if I have any questions about my meds and will patiently answer any questions I have about them.. Yeah, I would not go back to Zellers again if that's the way they work.

patiokitty
03-24-2011, 01:52 PM
I really am hoping that it was a one-off deal where the pharmacist was a colossal fail. I asked a friend about the service she got there last time and she said it was better than what I went through. Although I do remember her asking me about what it was safe to take with the SSRI meds she was put on...dude didn't give her time to ask any questions and she's so non-confrontational that she didn't try to make a point of getting that information. Ventolin is one thing and I've taken it in the past (long, long ago) but my friend had no clue about SSRIs...thankfully I've been on them and could give her a bit of heads-up but I shouldn't have to do the pharmacists job for them.

Yeah, I think I will be going elsewhere with my next prescription. There are a huge Lawton's Drugs, a 24-hr Shopper's Drug Mart, and a Sobey's grocery store w/pharmacy all near me. I'll deal with the line ups they usually have if it means I get decent service.

patiokitty
04-06-2011, 06:43 PM
Bringing this up again :P

The friend in the above post had me go in with her yesterday when she went to pick up a prescription. Same pharmacist as the one I dealt with. And, whaddaya know? Same shit, different day. AND he forgot that she had a co-pay and was going to charge her the full amount for the prescription...even after she presented him with the insurance card. What got me is that she thought this was acceptable behaviour!

I won't be taking her word for anything anymore if this is any example. To me, his actions are anything but acceptable and I won't be going back. I told her the same thing.

Geek King
04-06-2011, 07:21 PM
I won't be taking her word for anything anymore if this is any example. To me, his actions are anything but acceptable and I won't be going back. I told her the same thing.

There should be a state board who licences pharmacists. I would suggest you write them with a factual, non-emotional account of his antics. Someone needs to check up on this ass before he gets someone hurt.

Jetfire
04-06-2011, 07:50 PM
It would be a provincial board of some sort, since he's out on a rock in the Atlantic somewhere, but otherwise what you said is true. Report him to as many appropriate people as you can. His behavior is not acceptable for his job.

blas
04-07-2011, 05:39 PM
I had to go to the Wal-Mart pharmacy for antibiotics with my recent stint of a sinus infection.

Usually, I pay more to go to Walgreens because I like their pharmacists a lot better. If K-Mart had better hours, I'd go there to see my bf's dad because he is just the king of pharmacists.

Anyway, never again with this Wal-Mart's pharmacy. The guy was a fucking prick.

My benefits card is in my other purse, I didn't think to change purses or have it with me, my own fault, I know, but this guy just flew off the handle on me for not having it, and having to OH noooes call Anthem Blue Cross to ensure that they'd cover most of my fucking $4 antibiotics. Yeah, really tough hard dangerous drugs there, super expensive those $4 copay antibiotics are!!

In fact, after they were filled, he made a point to say "Next time, have your benefits card with you. I don't have time to call the insurance company for you."

I thought of making my own thread on this guy, but was afraid I'd just be told that it was my fault I didn't have my card. Really, I haven't needed it since I first got my BC pills back in January, and I wasn't really thinking of it when I'd been unable to even shower for 2 days while all I could do was sleep.

Edit to add: My benefits card is not my insurance card. After my first stint with Walgreens where they were a little irritated but called Anthem for me anyway, they told me that I needed a specific benefits card, and not my medical insurance card.

Blade
04-08-2011, 06:56 AM
Oh, that sucks!

I work at a Walgreens, part of the time specifically in the pharmacy, and no matter HOW crazy busy they are, the pharmacists I work with will ALWAYS make sure people understand how to take their meds, go out of their way to double-check info with the doctors if they even suspect vaguely something *might* be off, answer any questions (whether they're from someone getting a prescription or just someone wondering what otc meds to give their sniffly kid)...


I do know I've had customers tell me they come to our store because of the service- which is great for us, but kinda bothers me to think of all the people who- due to being confused, very sick, shy, whatever- are going home from other places with incorrect or incomplete information that could negatively impact their health!



Sidenote:

... although I have noticed what might be a slightly higher percentage of ... emotion-based perceived slights, I suppose you could call them? in the pharmacy than in other parts of the store.

There was one patient who recently complained on our customer service survey that someone had "looked at him like he didn't belong in the drive through- my wife was in the van and she can't walk and that is why you have the drive thru or so I thought you don't know my situation don't judge me!!!!"... ... er... whaaa?? Believe it or not, we can barely even see much of most drive-through patients to begin with... was the sun in the tech's eyes? Were they actually looking at the computer monitor that is near the window at roughly eye-level? Were they just... looking at you because that is the polite way to interact with people? Who knows, but trust me, no one has the time nor inclination for "judgement of the patient's motivations" to be part of it.

georgie
04-08-2011, 12:00 PM
my daughter has needed medication for about 13 years. we get it usually from the same pharmacist. he's pretty marvellous.
over the years while i was putting weight on (quite a lot) he was losing his hair. I used to joke that now im losing all that weight im expecting him to grow more hair :-)


every now and then i'd get daughters medication from other pharmacists. i went to one my mother liked to see.

the reason i decided never to visit him again? he was serving an elderly woman one afternoon and very very very loudly said to her "was this for vaginal use?"

there were quite a few other customers in the store and im sure we all heard him. the poor elderly lady replied to him in a much lower tone.