Can I see some ID? [Archive]

toolbert

07-18-2006, 05:45 PM

My co-worker doesn't post on this site (at least I don't think so =3) so I'm going to tell one of his stories from this last weekend. I heard it from him last night and thought it deserved a post.

So, B was working saturday night at our store. A lady comes up to the store and is very cheery with him and ends up getting a couple of things. Now, we have some stupid corporate policy that we have to take the name and zipcode of the people purchasing with a credit card. Its basically to find out where they are buying from to see if we should open a store in that area. Anyway, so he's entered her name he goes to ask for her zip.

B: Can I get your zipcode please?
SC: No
B: *explains our corporate policy*
SC: No, you'll use it to send me stuff.
B: :confused: No, we can't find you by just your zipcode.
SC: No, not gonna give it to you
B: *checks the back of the card and it isn't signed* Then I need to see some ID to finish this purchase.
SC: Why, I'm not gonna show you my ID!
B: The card isn't signed, I need to see some ID to verify that its yours.
SC: Of course it's mine, my name's on there isn't it?
B: Please, don't make it hard on me.
SC: No, you can't see my ID!
B: *gets frustrated with her* Fine, here's your card back *clears the sales screen*.
SC: Why did you do that???? Run the card and give me my stuff!!
B: Well, m'am, it's obviously a stolen card and I cannot run it on my machine.
SC: No it's not!
B: Well, you're acting like it is. I am afraid I can't help you or run that card without an ID. If you're not going to show it to me, I have to assume it's a stolen card and I cannot do buisness with you. :angel:
SC: *storms off*

I'm so proud of him! *sniffle*

Demonoid Phenomenon

07-18-2006, 05:53 PM

Gads.
And if he'd taken the card from someone who's stolen it?
Oh, she'd be all "Why didn't you ask for ID?!"
People slay me.

I had an older 'gentleman' years ago try and pay with a credit card. I asked for his driver's license. He refused. I explained that I couldn't take the card without an ID. He still refused.
He decided to pay with a check instead...and gave me his driver's license as ID. :wtf:

Just think. These people are allowed to walk freely.

Imogene

07-18-2006, 05:59 PM

I remember, way back in my second Christmas working in Chesterfield, I had a guy buy a stack of movies, and I rang him through, he hands me a card, I flip it, and ask for his ID?
Guy gets extremely angry. "What? Why do you need me ID?" right in front of his wife and kids.
"Your card isn't signed, sir. I need your ID to run it."
"Give me back my card!"
I do so.
Guy flips through his wallet, muttering curses at me, and hands me another card, this one signed. Now, had I been a bit faster on my feet, I would've checked to see if the names matched... or at least said something to the effects of "This isn't ID, sir." But I really just wanted him out. So I ran it.

blas

07-18-2006, 06:22 PM

Oh well, these SCs will pay for it royally when someone steals their checkbook/Credit cards and they don't get asked for ID and proceed to make thousands of dollars in purchases before anything is discovered.

I always wanted to know why they were making such a fuss over being asked for ID. Hiding something, are we?

RecoveringKinkoid

07-18-2006, 06:32 PM

I have no problem giving out ID to people, (as I've mentioned in another thread). You're right. The first time you dont' ask for it and it DOES turn out to be stolen, then that person's gonna want to know why ID wasn't requested. I know I would.

But I won't give out my zip code either. I know what it's for. I'm just not inot having to give out personal info that has nothing to do with my purchase at the register. I am polite about it (provided I get no argument), but I will not give it out.

And lets not even start with the business of asking for my phone number. Um, no.

I hate that.

Format C

07-18-2006, 06:41 PM

toolbert

07-18-2006, 07:03 PM

But I won't give out my zip code either. I know what it's for. I'm just not inot having to give out personal info that has nothing to do with my purchase at the register. I am polite about it (provided I get no argument), but I will not give it out.

I fully agree with not giving out my phone, but its not a horrible thing to give out a zipcode. In fact, a lot of places around where I live won't let you use a credit card without a zipcode. It helps to check if the card is validly yours or not. Like, take getting gas for example. You wouldn't be able to get gas at any of the major gas stations in the east bay, it'd be rotten robbies for you :lol:

RecoveringKinkoid

07-18-2006, 08:38 PM

You know, if I asked someone why they asked for a zip code, and they said "To check for credit card fraud", I might consider co-operating. But I've gotten a laundry list of BS answers instead. And I've gotten asked for it while standing there with a handful of cash. Maybe it's a training issue, I dunno.

It's not that I am paranoid about giving out my zip code. My issue is with the fact that I'm not there to fill out a survey or get signed up for a mailing list or telemarketing list. I'm there to ring out. Sure, giving out a zip code is harmless. And when we get used to that, what's next? As I've said, I'm always nice about. I understand the cashier doesn't make policy. But they still ain't getting anything but money and a smile from me.

I just came from Babies R Us, and you know they always go one step further and ask for a phone number. Usually, I just politely say "no." Sometimes, I ask what they need it for.

Here's answers I've gotten, and from the same place:
1. (today) "Oh.I dunno." suprised look. "I guess to keep track of customers."
2. "So we can send you coupons." (wasn't aware the mail worked that way, but okay. Not there to argue.)
3. It's for Visa.
4. (my favorite) The machine is asking for it.

I'm pretty sure why they want my phone number, and that's why they can't have it. And I'm not really into lying, either. So a simple "no" usually suffices.

So I guess, in some respects, I have sucky customer traits myself. But at least I'm not nasty about it.

Primer

07-18-2006, 10:02 PM

I just came from Babies R Us, and you know they always go one step further and ask for a phone number.

(local area code) 555-1212 :p

Format C

07-18-2006, 10:05 PM

When someone asks me why I am asking for their ZIP code, I just tell them that it determines which copies of our local paper gets our ads. That is the truth. Our corporate offices also require we enter every ZIP code on every sale.

Lehk

07-18-2006, 10:51 PM

i in fact often cannot use many of the online databases to search by zip codes.

you see my zip code is 12302

less than 5 miles away (often the minimum search distance) is schenectadypart of wich has as it's zip code... you guessed it

12345

so anyone who wants a bs answer that the computer will take puts in 12345 and it works.

toolbert

07-18-2006, 11:09 PM

so anyone who wants a bs answer that the computer will take puts in 12345 and it works.

That's the same code for my luggage!

Gurndigarn

07-18-2006, 11:10 PM

Why are some people paranoid about their ZIP codes? They share the same ZIP code with about 30,000 other people. I had a paranoiac tell me that he used to track people through ZIP codes. If someone won't volunteer their ZIP, I put in the store ZIP code.

In my case, it's not that I'm paranoid. I just hate waiting in line any longer than I need to. Going through the checkout stand should follow four basic steps:
1) You scan items
2) I hand you paper or plastic
3) I taked items I have paid for
4) I leave

I shouldn't have to answer questions about where I live. I shouldn't have to refuse to register for a store credit card. I shouldn't need to find the special store discount card for your store. I really, really, REALLY shouldn't need to wait in line while some other sucker fills out a credit application.

I don't want to give the store any type of positive reinforcement for any of their actions, even one as innocuous as a zip code. So I lie. Hey, if they get enough wrong information, maybe they'll stop.

Yeah. I know how likely that is.

blas

07-18-2006, 11:15 PM

I'm never rude about it, but I hate the whole zipcode and phone # thing too.

Victoria's Secret is the only place that has asked for my phone #.

Any time a store asks for my zip code, I punch in/say the zip code for the city I grew up in years ago.

What I really hate is what they do at K-Mart. I feel really, really bad for K-Mart employees. To avoid being an SC, I grin and bear it, and just keep saying a polite "No thank you", but apparently they have to ask every customer:

a) "Will you be putting this on your Sears card today?"
b) "Do you have a Sears card?"
c) "Would you like to apply for a Sears card?"

I also avoid K-Mart like the plague.

MadMike

07-19-2006, 01:35 AM

I just came from Babies R Us, and you know they always go one step further and ask for a phone number. Usually, I just politely say "no." Sometimes, I ask what they need it for.

Here's answers I've gotten, and from the same place:
1. (today) "Oh.I dunno." suprised look. "I guess to keep track of customers."
2. "So we can send you coupons." (wasn't aware the mail worked that way, but okay. Not there to argue.)
3. It's for Visa.
4. (my favorite) The machine is asking for it.

I went thru the same thing at Toys R Us (Basically the same company.) Normally, I'd politely refuse, or I'd give out the number to my second phone line when I still had it (for the computer only, no phone hooked up to it, so they could never call me on that one), but I guess I was in a mood the one day. I asked the cashier why they needed it, and the answer I got was, "It's store policy."

OK... that's not what I asked, but I understood that the cashier wasn't the one who made up that idiotic policy, and I didn't want to hold up the line, so I gave her the number where I could not be called, and moved on.

There aren't too many places that do that any more -- the only other one I know of that still does is Best Buy. I remember Lowes used to, but they apparently stopped years ago. There were signs about that at the register that gave a half-assed non-explanation about why they needed it. Something about "to provide better services" or some BS like that. But it also said they wouldn't telemarket you or sell your number. So what do they need it for? I never did figure that one out. :confused:

Bugg

07-19-2006, 01:46 AM

They try to make us upgrade memberships, apply for cards...etc when ringing orders, they also have people going around scanning people's membership cards and then asking them basically the sme thing they were just asked by the cashier..it is seriously irritating, and I can only agree with the customers on this....when I shop, I just want to buy my items and leave. What I'd like to know is, when did it become considered better customer service to constantly push items, services..etc, personally, instead of through displays and signage which can be ignored alot easier than the poor casheir who has to launch into a sales pitch every 45 seconds. Does management realize they are creating sc's?:eek:

I would think alot of people are like me, they just want their items, not some shopping 'experience'

Kiwi

07-19-2006, 02:31 AM

Being the naughty girl that I am, I will use kyle's credit cards for purchases (dont worry I give him the cash back) but I cant get a credit card here yet and my NZ once charges me $5 per purchase PLUS a crappy exchange rate

I sign with his name, not one person has checked yet :eek:

hes usually with me but gets bored and goes to sit down or is on a call just outside the store...so instead of bothering him I sign it instead

naughty naughty I know :p (although I promise I would never make a fuss if they noticed)

RecoveringKinkoid

07-19-2006, 06:14 PM

See, that's my thing. Bottom line: I just want to get my stuff and get out quickly, preferably with my privacy intact.

I mean, picture yourself Christmas shopping, for instance, and remember how long it took you to check out. Now imagine how fast you that line would have moved if the cashier wasn't forced to badger your for personal info unrelated to the transaction, sales info, and offers for credit. It's not fair to you the customer, and it SURE isnt' fair to the poor cashier. Imagine how sick they are of it.

I actually talked to a cashier in Belk about it (they're probably the worst) and she actually said they were instructed to be persistant and aggressive about it, something she said she absolutely refused to do. She felt it was wrong. She was a nice lady,and we had a good conversation. (it's the south....we do that, chit chat familiarly with strangers.:) )

I myself never give out false information. The reason being I want the cashier to have to enter in that I refused to give out the info rather than have her company think I complied. Compliance sends the message that I think their requests are okay, even if it's wrong info. I just politely refuse to comply at all. Although others have suggested that if half the collected info is false info, than the entire database becomes useless, and eventually, that will probably make them stop doing it, too. That makes sense.

LostMyMind

07-19-2006, 06:17 PM

Worst one for me is when they ask for my phone number. And I tell em, "Don't got one, I'm deaf and don't need a phone." and they still ask for one again. :banghead:

purplecat41877

07-20-2006, 04:58 AM

I believe there are special types of phones that deaf people use. They're called TTY's and the deaf person types what they want to say.;)

MadMike

07-20-2006, 05:11 AM

Worst one for me is when they ask for my phone number. And I tell em, "Don't got one, I'm deaf and don't need a phone." and they still ask for one again. :banghead:

For the first six months when I was living in my first apartment, I was so broke I truly didn't have a phone. I wonder what they would have done then? :confused:

AFpheonix

07-20-2006, 07:56 AM

The only time we have to ask for ZIP codes is for American Express, and if I try to put one in that is not actually the person's ZIP for where the billing statement goes, it will not go through. I guess it's a security precaution with our setup. That's the only CC that does that, though.

I just use the ZIP code for work when asked for mine, and my childhood phone #. Keeps the cashier out of hot water, and keeps marketers off my back. Everyone's happy.

Mixed Bag

07-20-2006, 11:04 AM

I believe there are special types of phones that deaf people use. They're called TTY's and the deaf person types what they want to say.;)

I've heard of hotlines, but that's a PUNCHline waiting to happen...

amarisse

07-20-2006, 05:30 PM

so many people complained about id where i work that we no longer check id nor do we even check signatures. Its also been annoucned on radio stations about how the manager will return anthing so that if you dont want somethign come there. Its sad ot see that they can call on 2 cashiers for a saturday but need 5 people on returns and still thers a huge line.

LostMyMind

07-20-2006, 05:38 PM

I believe there are special types of phones that deaf people use. They're called TTY's and the deaf person types what they want to say.;)
Yep, so why should I pay $30 to $40 a month for a phone to talk to nobody on a TTY that almost nobody has anymore. I have a TTY, I know of maybe 3 or 4 other deaf folks (not counting my sister who lives less than a min drive from me) who still have one that isn't mothballed. Most business still won't take calls from relay services so even for that, it's a waste of my time and money.

Hate to break it to ya, most deaf folks have moved on to text messaging/IM.

kellee

07-20-2006, 06:12 PM

At my old job (i was a cashier in a half restaurant/half store) about once a year corporate would make us ask for a zipcode on EVERY transaction. The computer actually made us put in a zipcode before it would allow the sale to be completed. This was a HUGE pain in the ass; but CORPORATE was requiring it, not us the cashiers. Yes, I got plenty of people that were nice about it, then I got some crabs who were all uptight-" No, I don't wanna be mailed stuff!" That is retarded. How many people are in just ONE particular zip? Hundreds to Thousands... Well if I did not want to give out my zip code (for whatever reason) I think its more polite to LIE and give them say...your friend's zip code...then to give them an outright "no'

ringo

07-20-2006, 07:13 PM

We had csr's putting in boggus zip codes.. so we stopped asking for them.

alphaboi

07-20-2006, 07:49 PM

If I'm paying with a check or credit/debit card I'll gladly give out my ZIP code, but if I'm paying with cash and I'm not signing up for anything I won't give it out. Radio Shack used to do this alot. I'll politely decline and if told they can't complete the transaction without one I'll buy it somewhere else. I don't flip out and accuse the cashier of anything. I know it's only done for marketing research.

Dragon_Dreamer

08-03-2006, 06:22 AM

At CVS, we only ask for a phone number if the person can't find their card... and that's ALL it gets used for. No calls, no nothing. Ads only get sent to people who opt in, and we're given special store cards for people who don't want a CVS card, and refuse to get one. I even TELL those customers to ask the cashier to use it, since we're not required to, otherwise. ;)

This is partly why I work for CVS. They don't sell the information, and the coupons that print out, except for a few special ones, are all generic. So funny to give a panty liner coupon to a balding, old, single guy. ;)

RichS

08-03-2006, 07:01 PM

Most business still won't take calls from relay services so even for that, it's a waste of my time and money.

Yes, that's true, because of the Nigerian scammers using free TTY calls. :mad:

I stll take them, but am reconsidering, especially after the last call. I mean, asking if we have "any laptops or jewelry" is a dead giveaway (we sell computers & vacuums).