but these aren't our clothes!

[we'vegotawinner]

i just started working guest service, so of course i get to hear stories about all the nice people who try to make crappy returns. this story didn't happen to me, but one of my friends told me.

so, about a week ago, this lady came up to guest service trying to return HOLLISTER shirts at our store. i definitely don't work at hollister. it's the red shirt and khaki pants store. anyway, hollister apparently wouldn't take back these shirts, so she decided to return them to us. she cut out the tags and SUPERGLUED some of our tags in there.

why would anyone try to pull that? i just don't get it...

[South Texan]

why would anyone try to pull that? i just don't get it...
Because she thought that you were as stupid as she was so you would fall for such an asinine ploy. She probably thought she was being very clever. Her little brain could not fathom that someone might be smart enough to figure out her scheme.

The harebrained acts of her type could fill volumes.

[gundam40]

Please tell me you declined her return...

[amarisse]

ahh a fellow bullseye returns employee yea thye do that to me all the time too glue boxes shut glue tags on. Best was when a lady tried to return a box of diapers that she'd lovely refolded after they were used. you coudl smell em a mile away and she thought she'd get away with it.

That is why we keep germx at every register! and windex.

[Lace Neil Singer]

ahh a fellow bullseye returns employee yea thye do that to me all the time too glue boxes shut glue tags on. Best was when a lady tried to return a box of diapers that she'd lovely refolded after they were used. you coudl smell em a mile away and she thought she'd get away with it.

That is why we keep germx at every register! and windex.
EWWWW!!!! :puke: That's disgusting.

[Mr. Rude]

Return used diapers? What a sick f**k!! :eek:

[Rine]

People do this at my store all the time and some of the cashiers take back just about anything. Most of the time, the cashiers don't bother to verify that it's our clothing when someone brings back like a shirt and has the tags separate from the clothing. It's frustrating when I have to go through the returns and pull out Walmart, Target, etc clothing and I can't figure out who keeps taking the stuff back. :mad:

Ugh, and someone tried to return used diapers?! EEEEW!

[Crow The Robot]

Some one tried to return Blockbuster games, and Pay-Less shoes at out local WM. Nothing quite as bizarre as the used diapers though.:eek: <gag>

[Imogene]

The worst return attempt I ever got was someone who brought in a Sopranos box set to the Chesterfield store. I spent a good twenty minutes trying to get it to ring in the register, with no luck, before flipping it over and reading the UPC, which stated, clearly "This movie has been edited for content". I look at the customer and say "This isn't a movie we sell. I would suspect it came from a WalMart. We have never sold edited versions of the Sopranos."
Quick and easy once I found that bit, luckily.

[Rubystars]

Someone returned some 'Pup Corn' treats for dogs with the reason being "Pooch didn't like it." I thought you were only supposed to return consumables if they were defective in some way! There was nothing wrong with the PupCorn itself, it's just her dog didn't like it. If my dogs didn't like a treat, we didn't give them that treat anymore. Plain and simple!

Now the PupCorn was damaged out so no one else can buy that canister of it.

[angelkirie]

At my store we're not supposed to take back used bedding but for some reason somebody did. When a friend of mine was checking this quilt over, she untwisted it and found out that it had recently been washed because it was still wet in the middle; and not only that, there was a pair of mens underwear stuck in it.

[Demonoid Phenomenon]

I can't understand why anyone would want an edited version of The Sopranos...? :confused:

[Spiffy McMoron]

When a friend of mine was checking this quilt over, she untwisted it and found out that it had recently been washed because it was still wet in the middle; and not only that, there was a pair of mens underwear stuck in it.

I don't know which is grosser-the used diapers, or the mens underwear wrapped in a blanket.

*Barf*

[CanadaGirl]

I don't know which is grosser-the used diapers, or the mens underwear wrapped in a blanket.

*Barf*

At least the underwear was clean ;) hehe

[Spiffy McMoron]

At least the underwear was clean ;) hehe

Yeah, but the diapers were in an easy-to-throw-away box, and they were neatly folded up. ;)

[Moirae]

ewwwwwwwwwwwwwwwwwww

[Lehk]

wet in th middle and underwear rolled inside.....


you SURE that was water on the bedding?

[amarisse]

thats notmy worst return which is sad. I had a belt returned because it had poop on it. Its a good thing i grab NOTHING. then theres just the regular things people have posted about children being sat on the desk leaving behind extra treats. I get so many sucky customers in a day now i cant even rifle thru to choose which to post about.

[South Texan]

When a friend of mine was checking this quilt over, she untwisted it and found out that it had recently been washed because it was still wet in the middle; and not only that, there was a pair of mens underwear stuck in it.
That reminds me of a story on the old board that involved an attempt to return a pair of women's jeans. The jeans looked dirty and seemed to have been worn though the customer insisted they were like that when she bought them. When the employee picked up the jeans, a pair of dirty panties fell out of the leg onto the counter. The employee pointed to the panties and handed the jeans back to the customer who just walked away as if nothing had happened and she did not feel embarrassed to have been caught like that or to have her dirty underwear shown to the public.

[we'vegotawinner]

"i'm sorry, we cannot accept a return on these used jeans or your nasty panties."

[crabbycabbie]

I know why they do it...they have nothing to lose

If you take the item back and give them money they win...if you refuse to take it back they take the item and go off to the next store to try again

Put up a very visible surveillance camera(with audio) focusing on the counter and the person in front of the counter

Once you realize they are trying to fraudulently return some item...ask for their information as though you will give them their money back(get it from their driver's license)

Once you have that point out(for the camera) exactly why you will not accept this return and tell them they are now banned from the store for...say three years...if they attempt to come back you will have store security publicly escort them out

Do this for the most egregious cases...super glued tags...dirty clothes being returned...any obviously used items and so on

Post a sign over the counter stating your new policy in language a five year old could understand

You will not be losing CUSTOMERS...you will be eliminating a few of the scammers...people who never had any intention of spending money in your store to begin with...let them "shop" at your competitor's stores

I know what your objections will be and all I can say is..I'd shop in a store with this policy and so would any other person who did NOT abuse the return policy of the average store and I'd bet cash money there are more of us than there are of the scammers

BTW The store managers might want to keep in mind...people like me actually spend their money and don't just "borrow" their stock and then return it to do all over again...accomadating the scammers gains you nothing but aggravation

[stickycoins]

My store has a "no refunds" policy. If you bought the wrong thing, oh well. You should have checked before you walked out the door. They try to return smokes all the time.

[pbmods]

Wtf trying to return dirty diapers? Doesn't the customer realize that if the store was stupid enough to take them back, they might not be smart enough to realize that they were already used, and then they might put them back on the shelf... I shudder to think about what might happen after that!

I understand that a retail store is in essence a selfish entity. But that doesn't give people the excuse to be thoughtless and rude.

Geez. If you don't like how much money you make, *get a better job!* Yeah, that takes more effort than trying to scam your local retail store, but what's one of the biggest reasons why prices keep going up? Bingo.

[Tanasi]

I work with a guy that was once-upon-a-time a professional bass fisherman. He would buy brand-new, special order, high dollar rods and reels in late winter and return them in late fall for a full refund. I still tell him to this day he is the reason Wally-world changed their return policy. I don't know how many years WW unofficially sponsored his fishing career but he got away with it.
I really hate returning things so I tend to not do so and if I can't find some use for whatever I bought I'll give it to someone that can.
I also know one guy that bought, fired and returned shotgun shells or so he says. He said he filled them with gravel and crimped the end with his reloader and then took them back, I told him he was a thief and deserved jail.

[Pagan]

ahh a fellow bullseye returns employee yea thye do that to me all the time too glue boxes shut glue tags on. Best was when a lady tried to return a box of diapers that she'd lovely refolded after they were used. you coudl smell em a mile away and she thought she'd get away with it.

OH....MY....GODDESS!!! :puke: :runaway: :eek: That has GOT to be illegal!! Not to mention just plain nasty!

[I_Hate_SCs]

Please tell me you declined her return...

You'd be surprised (working at Target) how many shirts we get (like Old Navy or Gap brand) in our returns bin that we don't carry. And you bet that the returns were approved since they were in the bin with the other clothes. Its not THAT hard to realize that (with clothes), we carry Mossimo, Merona, Cherokee and Xhilaration clothes ... and a few other smaller brands (but they do have tags with OUR item numbers in it!) No offense to the service desk workers, like the original poster, since I know they go through a lot more SC crap than us floor-workers, but it isn't that hard to memorize a few name brands ... I knew their names before I was even put in the clothing departments! I am surprised that our system accepted the barcodes on these 'foreign' shirts that we get in our returns bin!

[air914]

I think I remember on the old boards someone posting something about a guy trying to return used condoms......... that one made me barf......

[Imogene]

I can't understand why anyone would want an edited version of The Sopranos...? :confused:

Thank WalMart for that, the only way they'll put Sopranos box sets on the shelf is if it's censored. Most customers don't pay attention to that fact, and just assume they're getting a better deal than the store I used to work in.

[Ezrockspants]

:eek: People trying to return used nappies and condoms?

:puke:

[Rosakala]

You'd be surprised (working at Target) how many shirts we get (like Old Navy or Gap brand) in our returns bin that we don't carry. And you bet that the returns were approved since they were in the bin with the other clothes. Its not THAT hard to realize that (with clothes), we carry Mossimo, Merona, Cherokee and Xhilaration clothes ... and a few other smaller brands (but they do have tags with OUR item numbers in it!)


Oh I hear you. I work at the fitting room and I swear at least once a month I'll pull something out of a go-back cart and go "WTF?! We don't carry this!" What's even better is that sometimes we'll get clothes that are exactly like the ones we have out on the floor, but the brand name is different. Xhileration is the usual culprit as there is a brand in another store called F.L.I.P. (Faith Love (something I forget what the I stands for)and Passion, that looks exactly like it.

[Crow The Robot]

This one is from a couple years ago. A rather grungy looking couple comes in and approaches the Customer Service Desk, the cashier smutter "oh, great." , apparantly these people were scammers. They wanted to return a diabetes(sp?) testing kit. When the Phgarmacy associate opened it up there was blood in the tester.:eek: The customers claim it camelike that , but it was out of the wrapping/packaging, and there was a layer of dust on the kit. It turns out that the tester was left out of the package in the front seat of hubby's pick-up for 2 months.:confused: Because of the blood being a biohazard we cannot take the thing back. They, naturally are not happy, and ask to see all levels of management. Everyone says no. We tell them to call the company. They say " We did. They said to bring it here." So we called, turns out (suprise, surprise,) they never called and things like this are handled drectly to the manufacturer. Also it turns out that the kit was stolen from a clinic. (apparantly it was repoerted stolen and the serial #s matched). The couple screamed at the rep. on the phone screamed at us and then grabbed the cashiers arm. For that stunt they were banned, as they leave they chuck the kit at a manager (who was out enjoying a cig.) Naturally it missed by a mile and it the SCs van, denting it, and cracking the window( it was a conversion van with plastic windows) It was unsettling, to say the least.