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View Full Version : Your empty threats don't bother me.

Phone Jockey
07-22-2006, 05:37 AM
Customer: Hey, I was out in the barn when the technician called. Then he said he wasn稚 coming since I didn稚 pick up the phone.
Me: OK, let me see if he値l return to your house today, sir. (most of the time, they won't. You miss the call, too bad. I got this tech to go out & check out how he treats me.)
Customer: OK.
Me: Yes, he値l return.
Customer: What time?
Me: I have no way of knowing.
Customer: Well, if I知 standing in compost, he can just wait!
Me: I知 not sure how he値l handle that, sir.
Customer: I do. I値l go to satellite!

Whoo freakin' hoo. GO. I just basically let him just hang up after that. I wasn't going to try to salvage Mr. Attitude. :rolleyes:
Moirae
07-22-2006, 05:38 AM
lol. Why do they think that's actually a threat? Seriously, the company has millions of other customers. One person isn't going to make the company sweat. Well, unless it's a little mom and pop.
Phone Jockey
07-22-2006, 05:39 AM
Yeah, my company is very large. We're not going to sweat it by losing his attitudey ass. Ooh, a new adjective. ATTITUDEY. I'm such the scholar.
Crow The Robot
07-22-2006, 05:46 AM
I'm guessing this guy was a farmer or some type person. I've talked to farmers about stuf flike that, i used to co-ordinate diliveries and they wouldn't wind waiting around for a while, so long as your tech called before he got to the house. The guys usually had some a child, wife, parent atationed in the house. I woner whT he'll do if he's not there wnen a stalite tech shows up / Probably go back to Phone Jockey. <weeps for PJ>
Becks
07-22-2006, 03:40 PM
Has he considered a cordless phone? Cell phone (with silly earpiece)? Smoke signals?

:shrugs:
Phone Jockey
07-22-2006, 04:05 PM
Has he considered a cordless phone? Cell phone (with silly earpiece)? Smoke signals?

I seriously doubt it. I just love empty threats, don't you? :confused:
Brighid45
07-22-2006, 04:49 PM
This guy was probably standing in compost because it all fell out of his head! What an idiot. Or more accurately, an eedjit. You have to be REALLY sucky to be an eedjit, and Mr. Attitude made the cut. :rolleyes:
AFpheonix
07-22-2006, 05:12 PM
I happen to deal with horse crap for a portion of my day, and gee, we have a phone line out to the barn. I also have a freaking cell phone that one can keep in one's back pocket even while wielding a shovel.

Good lord, not that difficult.
TNT
07-22-2006, 05:29 PM
Satellite -- cable TV's "everywhere else." The place where the technicians are always on time, there's never a problem, any channel can be added by "pressing a few buttons," and they don't care if the customer pays the bill or not.
XCashier
07-22-2006, 07:25 PM
Has he considered a cordless phone? Cell phone (with silly earpiece)? Smoke signals?
How about a working brain? :confused:

Also, aren't the customers usually notified what time the tech will be by? If so, and he was notified, what the sam hill was he doing mucking about (pun fully intended!) in that time frame?! Doing dishes / laundry / other indoor chores, sure, but not out in the Back Forty. :rolleyes:
Becks
07-23-2006, 02:46 AM
You know, I just realized something. We're expecting this person to use LOGIC. What could we be thinking????:headscratch: :doh:
Phone Jockey
07-23-2006, 05:02 AM
Satellite -- cable TV's "everywhere else." The place where the technicians are always on time, there's never a problem, any channel can be added by "pressing a few buttons," and they don't care if the customer pays the bill or not.

Thank you! I daresay it works the other way for Satellite or Dish too. Gotta love it. :rolleyes:
ShoresKoC
07-23-2006, 07:01 AM
Satellite -- cable TV's "everywhere else." The place where the technicians are always on time, there's never a problem, any channel can be added by "pressing a few buttons," and they don't care if the customer pays the bill or not.


Which hilarious because what I hear 50 times a day is "Now, I know why everyone is switching back to cable!"
Moirae
07-23-2006, 07:03 AM
Funny, I hear every day "Well, I'm going to go to Satellite because I'll get better service."
TNT
07-23-2006, 07:13 AM
Thank you! I daresay it works the other way for Satellite or Dish too. Gotta love it. :rolleyes:

True. I have the dubious distinction of having spend several years of my misspent youth working for two satellite companies.
Tito
07-23-2006, 04:42 PM
I seriously doubt it. I just love empty threats, don't you? :confused:

I used to love empty threats made by SCs. They always gave me & my co-workers something to laugh about. If SCs only knew that they are not ruining the employee's day by making those threats. What ruins the day for the employee is that the SC does not keep their promise, & they come back. :(
Phone Jockey
07-23-2006, 09:40 PM
Funny, I hear every day "Well, I'm going to go to Satellite because I'll get better service."

Yeah, I get that too. I always just wonder how long it will take them to come back to us. Seriously. Sadly, it's too often.
Rapscallion
07-23-2006, 10:25 PM
I have a mental image of the same speech bubble coming from two different shops of "I'm never shopping here again." The next panel would be two people passing each other as they go to the store the other has just left. The last panel would be the same speech bubble coming from the same two shops saying "You're so much better than the other place..."

Sometimes, I have to wonder how much churn happens in this exact fashion.

Rapscallion