Helpless

[Comp_geek]

So yesterday I had a call (my first call of the day) and it went something like this:

Me: Thank you for calling MYSTORE, comp_geek speaking.
DumbAss: Yeah uh I bought a computer from you...this week...a Toshiba, A100, Windows XP, Toshiba.
Me: Ok.
DA: Ok so I'm just trying to figure out how to use it.
Me::confused: ummm...ok what are you trying to do? (figuring maybe he didn't askt he question right)
DA: I'm just trying to use it, to do something with it...
Me::eek: UMMMM ok well do you want to do something in particular?
DA: NO I'M JUST TRYING TO USE IT!

We went on like this for like 20 minutes (granted I should have just sent him to toshiba support by then).

DA: Well shouldn't there be a manual that tells me how to use it?
Me: Every program comes with a help menu, just click on that.
DA: Oh Ok. Thanks.
Me: You're welcome...:wave: *I could HEAR MY BRAIN CELLS SCREAMING AS THEY WERE DYING*

God, some people are so helpless when it comes to the great and all powerful COMPUTERSON. He even asked me if it was ok to bring the phone near the computer. I was hurting after that call. I asked my manager if I could go home sick, cos I've just lost all hope in humanity.

[MacPrince]

Sounds like you just met the newest card-carrying member of the "More Money Than Brains Club".

Next time, just tell him to send it to me. I'll give it a good home. ;)

[Mr. Rude]

Let me guess. The call came about 4 seconds after you opened.... :rolleyes:

I always hate the first call of the day. Always a problem.

[Moirae]

Why do people buy something if they have no clue how to use it at all?

[Dreamstalker]

He even asked me if it was ok to bring the phone near the computer.
<DA>
Some cordless/cell phones can play hell with 2.4GHz wireless routers (and some 5.8 ones as well depending on the router and phone)
</DA>

[Comp_geek]

<DA>
Some cordless/cell phones can play hell with 2.4GHz wireless routers (and some 5.8 ones as well depending on the router and phone)
</DA>

yeah but COME ON.

[Dreamstalker]

True, he did ask about the computer. Unless the phone has a rare-earth magnet in it it's OK :p

[One-Fang]

Yet another example of "everyone has a computer these days, I MUST have one!!" without having any idea what people are using them for.

Put this in the same folder as the guy who complained the internet was pretty boring because all it did was count minutes (got connected, never loaded IE).

[technical.angel]

Let me guess. The call came about 4 seconds after you opened.... :rolleyes:

I always hate the first call of the day. Always a problem.

Or 4 seconds before close.

We've got some freshmen on college right now. Their last class gets out at 3pm, yet it's 4pm before they'll come in, and we close at 4:30pm..

Sigh..

Jenni :angel:

[Jayn_Newell]

True, he did ask about the computer. Unless the phone has a rare-earth magnet in it it's OK :p

That's kind of my thought. If a computer can survive a radar antenna spinning not 5 feet away (and yes, I'm speaking from experience), I think it can handle the energy output of a cellphone. Granted, mine intereferes with my speakers when I'm on a call, but otherwise no problem.

Glad it's you and not me though. I'd be tempted to tell him "Well, first you push the big round button on the front of the tall box..."

[NightWolf]

We get this crap all the time. They call up, ask "How do I use this thing" and then expect me to be a teacher. Um...NO!!!! I don't think so. We provide Internet Tech Support, not dumb@$$ tech support. They call back time and time again......

They stare at the screen and then call us.

SC: I just got internet from you, what do I do?
ME: What do you want to do?
SC: I don't know
ME: Ok, well when you figure it out, call us back.


Morons!