Some background: I do internet repair and upselling for a large cable company. I haven't been meeting my sales metrics for the past few months and a day before this incident I had been informed by my sup that I would be out of a job if I didn't meet for the next few weeks.
D: Dbag
A: Me
A: I see you're calling from Anytown, that area is in an outage right now.
D: Oh that's really frustrating, I was in the middle of chatting and it just shut down.
A: I understand how annoying this must be for you.
D: Yes, I'm really frustrated right now.
A: Unfortunately we don't have a time of repair right now, but with such a large area being effected I'd estimate it will be back by morning. Do you have any other questions about this for me?
D: Yes, are you married?
A: ....Do you have any questions related to your services?
D: Yes, what's your name?
A: My name is Anriana.
D: Okay, hold on a second while I remember my question.
At this point I thought he was drunk and tried to sell him something. I told him the benefits of one of our services while he occasionally muttered "yeah" in the background. I added the sale onto his account and tried to segue into getting him off the phone when I heard "Oh my god Anriana, oh my god, yes, yes," and other orgasm noises. As soon as I processed what he was saying I disconnected the call and ran to my supervisor to ask for a few minutes out of the queue. When I described what had happened, my supervisor praised me for making a sale, assured me I wouldn't be disciplined for hanging up on a customer, and told me to make sure the notes I left on the customer's account were more workplace appropriate than the description I had given him. Apparently it is acceptable for our customers to masturbate but not acceptable for us to record their inappropriate actions.
D: Dbag
A: Me
A: I see you're calling from Anytown, that area is in an outage right now.
D: Oh that's really frustrating, I was in the middle of chatting and it just shut down.
A: I understand how annoying this must be for you.
D: Yes, I'm really frustrated right now.
A: Unfortunately we don't have a time of repair right now, but with such a large area being effected I'd estimate it will be back by morning. Do you have any other questions about this for me?
D: Yes, are you married?
A: ....Do you have any questions related to your services?
D: Yes, what's your name?
A: My name is Anriana.
D: Okay, hold on a second while I remember my question.
At this point I thought he was drunk and tried to sell him something. I told him the benefits of one of our services while he occasionally muttered "yeah" in the background. I added the sale onto his account and tried to segue into getting him off the phone when I heard "Oh my god Anriana, oh my god, yes, yes," and other orgasm noises. As soon as I processed what he was saying I disconnected the call and ran to my supervisor to ask for a few minutes out of the queue. When I described what had happened, my supervisor praised me for making a sale, assured me I wouldn't be disciplined for hanging up on a customer, and told me to make sure the notes I left on the customer's account were more workplace appropriate than the description I had given him. Apparently it is acceptable for our customers to masturbate but not acceptable for us to record their inappropriate actions.
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