The reason I no longer give my first name to customers

[Anriana]

Some background: I do internet repair and upselling for a large cable company. I haven't been meeting my sales metrics for the past few months and a day before this incident I had been informed by my sup that I would be out of a job if I didn't meet for the next few weeks.

D: Dbag
A: Me


A: I see you're calling from Anytown, that area is in an outage right now.
D: Oh that's really frustrating, I was in the middle of chatting and it just shut down.
A: I understand how annoying this must be for you.
D: Yes, I'm really frustrated right now.
A: Unfortunately we don't have a time of repair right now, but with such a large area being effected I'd estimate it will be back by morning. Do you have any other questions about this for me?
D: Yes, are you married?
A: ....Do you have any questions related to your services?
D: Yes, what's your name?
A: My name is Anriana.
D: Okay, hold on a second while I remember my question.

At this point I thought he was drunk and tried to sell him something. I told him the benefits of one of our services while he occasionally muttered "yeah" in the background. I added the sale onto his account and tried to segue into getting him off the phone when I heard "Oh my god Anriana, oh my god, yes, yes," and other orgasm noises. As soon as I processed what he was saying I disconnected the call and ran to my supervisor to ask for a few minutes out of the queue. When I described what had happened, my supervisor praised me for making a sale, assured me I wouldn't be disciplined for hanging up on a customer, and told me to make sure the notes I left on the customer's account were more workplace appropriate than the description I had given him. Apparently it is acceptable for our customers to masturbate but not acceptable for us to record their inappropriate actions.

[Boozy]

GAH! YUCK! EW!


I'm really sorry that happened to you.

[Gravekeeper]

Sadly, I too can attest to this.

Yeah, think about that for a minute.

><

[Imogene]

Sadly, I too can attest to this.

What? You mean your fan club didn't find you at random?

[Gravekeeper]

What? You mean your fan club didn't find you at random?

We use to have one client that was a masturbater magnet for lack of a better term. All of the female operators immediately bailed the second they called and I was both the morning sup and the only guy on shift in the morning. So they'd all park them to me and I'd have to put up with Wankapalooza call after call. ;p

[donruss]

We use to have one client that was a masturbater magnet for lack of a better term. All of the female operators immediately bailed the second they called and I was both the morning sup and the only guy on shift in the morning. So they'd all park them to me and I'd have to put up with Wankapalooza call after call. ;p

Just because you are a guy, you are stuck with him??? That is unacceptable!!! You bail on that call right away and report and document the incident. You should NEVER have to put up with that. If management will not stand behind you for hanging up on what is obviously a repeat, harassing call, its time to find another job pronto! If you happen to have his personal info, its time to place a call to the cops in his area and file a complaint.

[Gravekeeper]

Just because you are a guy, you are stuck with him??? That is unacceptable!!! You bail on that call right away and report and document the incident. You should NEVER have to put up with that. If management will not stand behind you for hanging up on what is obviously a repeat, harassing call, its time to find another job pronto! If you happen to have his personal info, its time to place a call to the cops in his area and file a complaint.

Haha, you're obviously unfamiliar with the call center Hell in which I dwell. ^^

It wasn't one guy, it was several and management did drop that client like a rock after a week. But this was years ago. That was my old company and it doesn't exist anymore ;p Thankfully.

[Becks]

all around!!!!!

[Phone Jockey]

OMFG. that is nasty. I've had a few ppl hit on me on the phone & a couple called me when they were both in the tub, but I've never had this situation occur. Bleh.

[tropicsgoddess]

That is sick...a SC masturbating on the phone!

[Tito]

Ewwwww!!!! That is just nasty!!!! What the f' is wrong with people!!!!

[crazylegs]

The unpleasantness of people no longer suprises me.

I may be disgusted but no longer suprised.

[Irving Patrick Freleigh]

I 'd probably keep listening, out of morbid curiosity, and then maybe make a comment.

But remember, there are several things wrong with me. And I'm not a female, and I can totally understand females being grossed out at even having to hear the deed being done.

[XCashier]

A: ....Do you have any questions related to your services?
D: Yes, what's your name?

"Freddy Krueger, why do you ask?"

[Zoe Hates You]

At my last job (CS for a mail order company that sold a lot of health/wellness crap) we had a foot fetishist who would call in again and again... usually didn't take reps too long to figure out it was him, though, since he tended to direct the conversation to questions about slippers and foot products almost immediately. With female reps he'd get halfway through an order, then start asking really pretty nasty questions about reps' feet, what they like being done to them, etc., and just went downhill from there.

As for male reps, he'd just hang up on them and call back till he got to speak with a lady. At least we assume that this is what he did...

It wasn't long before everyone on the floor knew his MO, and about half the ladies I worked with could recognize his voice immediately. I think he was at large for about three or four weeks before he finally stopped calling.

I was so lucky that I mostly did email/net CS and only rarely had to rock the headset!