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The AssClown Company Strikes Again

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  • The AssClown Company Strikes Again

    Some background...

    AssClown Company is a very well-known large American computer manufacturer who occasionaly resell our software because they've won a bid listing it.

    These guys first tried to strongarm us into taking terms:

    http://www.customerssuck.com/board/s...d.php?t=16407&

    Then into taking American Express:

    http://www.customerssuck.com/board/s...d.php?t=54185&

    TL;DR version of the above links. They expended WAY more effort trying to get us to bend to their will then it would have taken to do things the easy normal way that all of our other customers do.

    Which brings us to this week's new form of corporate delusional insanity.

    Despite the fact that we happily haven't sold them a single thing since March 2009, they must have won another contract listing our product. Because they contacted us for a quote.

    We gave them the quote and they sent back some "paperwork." OK. We get some paperwork. Some we'll fill out. Some we don't.

    This was the latter. Why? It was an 80 page contact which we'd have to sign if we wanted them for a customer.

    Right, let's list the reasons that won't happen OK?

    1. All of their purchases put together wouldn't cover the salary of the busy employee who would read this shit instead of doing something which is actually, you know, productive. So it's definitely Not Happening for just one measly sale.

    2. Mark did thumb through it for his own amusement and came across a section where we state that we have $10 Million in liability insurance. Just because he couldn't help it he emailed back and told them we don't have it. They came back and said they "might" be willing to negotiate it down to $2 Million. And, just because, we checked with our insurance agent (who is a friend of mine) on pricing. Yeah. That's not happening.

    3. We've been getting along just dandy without them as customers for three years now.

    4. Based on their past behavior and their current stupidity, we honestly believe we're better off without them for customers. Which gives us no motive at all read and sign an 80 page document to change that. Nor do we feel any pressing need to spend money buying extra insurance.

    I don't know if they're going to take it gracefully after that sinks in.

    Edit: Correction and an update. Mark just told me that we aren't dealing with ACC directly but with a reseller in Rhode Island (RIR)(God help them) who is selling to ACC. ACC is requiring RIR to have all their vendors sign this contract. Mark also told me that he did sign it, after crossing out and initialing all the parts which we don't (and won't) comply with. I guess he must have been procrastinating something else and found time to read the damn thing.
    Last edited by Dips; 04-10-2012, 08:14 PM.
    The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

    The stupid is strong with this one.

  • #2
    Ohhhh, WOW. I saw your thread title and wondered if it was those guys from years ago! D: I cannot believe they're back after all this time!
    By popular request....I am now officially the Enemy of Normalcy.

    "What is unobtainium? To Seraph, it's a normal client. :P" -- Observant Friend

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    • #3
      fyi - have a lawyer go over that contract just in case.

      cos i'm not sure if crossing parts out count etc. granted your legal dept will know more than i do... i just don't want to see LCC (large computer company) rake you over the coals for anything

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      • #4
        Actually, PepperElf, that's standard in contracts. By crossing them out and initialing them, he's put the onus back on the other company. If they now sign this contract, they accept what he's done, and those become the terms. if they don't, then there is no contract.

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        • #5
          Oh, the fun we have with this sort of crap. It's never to this extent, but we get crap from people every so often wanting to tie us into some sort of service level agreement whereby if we don't acknowledge a fax of theirs within fifteen minutes we pay them a chunk of change and so on.

          They all end up in recycling unless it's someone huge as customers go.

          Rapscallion

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          • #6
            I had to click through and look at your other two threads just to make sure their company name really isn't AssClown Company. It isn't, right?
            And I chuckled at your thread on AmEx, and how they kept insisting that you had taken it in the past, even though you never had. I have had customers SWEAR I sold them something in the past, when I know we've NEVER carried it. But they still swear they go it from us. arghh....
            Last edited by MadMike; 04-11-2012, 01:53 AM. Reason: Please don't quote the entire post

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            • #7
              We used to have something like that with advertising agencies. Ever hear the term "sequential liability"? It means the agency can send you an ad to publish "for their client" and you agree that the agency itself is not responsible for the bill, the client is. Except we don't do that. We used to send back advertising orders with that part crossed out, and the sales rep's initials. If they wanted their client's business, which meant having us run their client's ad, they had to accept it and pay the bill. Or they could set up a separate account under the client's name, but that wasn't usual back then.
              When you start at zero, everything's progress.

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              • #8
                Why do I get the feeling that we haven't heard the last of these guys?
                "If your day is filled with firefighting, you need to start taking the matches away from the toddlers…” - HM

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                • #9
                  Quoth Rapscallion View Post
                  They all end up in recycling unless it's someone huge as customers go.
                  Where as our salesman sign the things and stick up for the client. /facepalm.
                  I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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                  • #10
                    This actually has an update although I'm afraid it's not very exciting.

                    The ACC rep. talked directly with Mark, even though they are doing business through a reseller. The rep. was completely reasonable and understanding.

                    He's going to run Mark's changes by their legal department and expects that they'll be fine with them.

                    Got ourselves all worked up for big battle and...nothing.

                    Mind you, nobody is complaining; sometimes boring is GOOD.
                    The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                    The stupid is strong with this one.

                    Comment


                    • #11
                      Quoth Dips View Post
                      sometimes boring is GOOD.
                      This is Rincewind's fervent belief.

                      After all, there's that Agatean Chinese curse about living in interesting times...
                      PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                      There are only Four Horsemen of the Apocalypse because I choose to walk!

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