Some background...
AssClown Company is a very well-known large American computer manufacturer who occasionaly resell our software because they've won a bid listing it.
These guys first tried to strongarm us into taking terms:
http://www.customerssuck.com/board/s...d.php?t=16407&
Then into taking American Express:
http://www.customerssuck.com/board/s...d.php?t=54185&
TL;DR version of the above links. They expended WAY more effort trying to get us to bend to their will then it would have taken to do things the easy normal way that all of our other customers do.
Which brings us to this week's new form of corporate delusional insanity.
Despite the fact that we happily haven't sold them a single thing since March 2009, they must have won another contract listing our product. Because they contacted us for a quote.
We gave them the quote and they sent back some "paperwork." OK. We get some paperwork. Some we'll fill out. Some we don't.
This was the latter. Why? It was an 80 page contact which we'd have to sign if we wanted them for a customer.
Right, let's list the reasons that won't happen OK?
1. All of their purchases put together wouldn't cover the salary of the busy employee who would read this shit instead of doing something which is actually, you know, productive. So it's definitely Not Happening for just one measly sale.
2. Mark did thumb through it for his own amusement and came across a section where we state that we have $10 Million in liability insurance. Just because he couldn't help it he emailed back and told them we don't have it. They came back and said they "might" be willing to negotiate it down to $2 Million. And, just because, we checked with our insurance agent (who is a friend of mine) on pricing. Yeah. That's not happening.
3. We've been getting along just dandy without them as customers for three years now.
4. Based on their past behavior and their current stupidity, we honestly believe we're better off without them for customers. Which gives us no motive at all read and sign an 80 page document to change that. Nor do we feel any pressing need to spend money buying extra insurance.
I don't know if they're going to take it gracefully after that sinks in.
Edit: Correction and an update. Mark just told me that we aren't dealing with ACC directly but with a reseller in Rhode Island (RIR)(God help them) who is selling to ACC. ACC is requiring RIR to have all their vendors sign this contract. Mark also told me that he did sign it, after crossing out and initialing all the parts which we don't (and won't) comply with. I guess he must have been procrastinating something else and found time to read the damn thing.
AssClown Company is a very well-known large American computer manufacturer who occasionaly resell our software because they've won a bid listing it.
These guys first tried to strongarm us into taking terms:
http://www.customerssuck.com/board/s...d.php?t=16407&
Then into taking American Express:
http://www.customerssuck.com/board/s...d.php?t=54185&
TL;DR version of the above links. They expended WAY more effort trying to get us to bend to their will then it would have taken to do things the easy normal way that all of our other customers do.
Which brings us to this week's new form of corporate delusional insanity.
Despite the fact that we happily haven't sold them a single thing since March 2009, they must have won another contract listing our product. Because they contacted us for a quote.
We gave them the quote and they sent back some "paperwork." OK. We get some paperwork. Some we'll fill out. Some we don't.
This was the latter. Why? It was an 80 page contact which we'd have to sign if we wanted them for a customer.
Right, let's list the reasons that won't happen OK?
1. All of their purchases put together wouldn't cover the salary of the busy employee who would read this shit instead of doing something which is actually, you know, productive. So it's definitely Not Happening for just one measly sale.
2. Mark did thumb through it for his own amusement and came across a section where we state that we have $10 Million in liability insurance. Just because he couldn't help it he emailed back and told them we don't have it. They came back and said they "might" be willing to negotiate it down to $2 Million. And, just because, we checked with our insurance agent (who is a friend of mine) on pricing. Yeah. That's not happening.
3. We've been getting along just dandy without them as customers for three years now.
4. Based on their past behavior and their current stupidity, we honestly believe we're better off without them for customers. Which gives us no motive at all read and sign an 80 page document to change that. Nor do we feel any pressing need to spend money buying extra insurance.
I don't know if they're going to take it gracefully after that sinks in.
Edit: Correction and an update. Mark just told me that we aren't dealing with ACC directly but with a reseller in Rhode Island (RIR)(God help them) who is selling to ACC. ACC is requiring RIR to have all their vendors sign this contract. Mark also told me that he did sign it, after crossing out and initialing all the parts which we don't (and won't) comply with. I guess he must have been procrastinating something else and found time to read the damn thing.
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